Really excellent and welcoming customer service and advice. Help with fabric choice and options given by a very friendly lady called Lynne. We were allowed all the time we needed and staff went above... See more
Location
Switch location207 Bawtry Road, Bramley, S66 2TP Rotherham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thank you HSL for a wonderful shopping experience, we tried every chair and all the beds with the help of our consultant Lynn who is extremely knowledgeable and very patient.Lynn made sure the chair I... See more
We had an amazing experience with HSL. As my father has limited mobility, they sent a taxi to pick us up to visit the showroom. They were incredibly patient and very knowledgable about their products.... See more
Excellent customer service all of the team were fantastic. Second time we’ve purchased from here and wouldn’t go anywhere else can’t recommend them highly enough!
Company details
- #15 of 400 best companies in Home Furniture Shop
- #2 of 39 best companies in Disability equipment supplier
- #5 of 77 best companies in Furniture Manufacturer
- #2 of 73 best companies in Mobility equipment supplier
About HSL Chairs - Rotherham
Written by the company
HSL is an award-winning family furniture business with stores nationwide. We’ve been handcrafting and delivering beautiful furniture to provide true comfort for over 50 years. Making people comfortable is part of our DNA and that is why we do it.
We have spent over half a century making it our mission to understand the different sizes, shapes and needs of our customers. We have learnt how people sit, rest and sleep; how their bodies bend and move; and where and why they ache. We call this knowledge CleverComfort™, and it goes into the design and manufacture of every chair, sofa and bed we make – ensuring that our furniture fits the bodies of our customers perfectly.
Award Winning
HSL has also been recognised by The Queen’s Awards for Enterprise for one of our innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Made in Yorkshire
Whilst our roots still remain in Yorkshire, we have welcoming showrooms nationwide spanning the entire country and a national network of Home Visit Comfort Specialists performing consultations in our customers’ own homes.
Family Business
As we’ve grown, one thing that has never changed is the passion for comfort and furniture being at the heart of our business. We’re still family-run, we continue to hold traditional values in our hearts, and we have always been dedicated to providing a caring service and excellent value for money for all of our customers.
About HSL Chairs
Written by the company
- Up to 25 Year Guarantee
- Over 50 years of craftsmanship and dedication to exceptional customer service have made us who we are today. We still only employ furniture makers with the experience, skill and commitment to manufacturing the highest quality products. That’s why we are confident to cover a large number of our furniture ranges with a 25-year frame guarantee. In addition, all electrically adjustable chairs have a 5 year guarantee covering mechanical fault on the motor and handset.
- Queen's Award Winners
- HSL has been recognised by The Queen’s Awards for Enterprise for one of our recent innovative designs, our wooden knuckle. The Queen’s Award for Enterprise is a prestigious award for recognising British businesses and other organisations who excel at promoting opportunity, sustainable development, international trade or innovation.
Occupational Therapist Approved
All products are independently tested
As a member of the British Association of Occupational Therapists, Julie Jennings Dip COT HCPC, is highly qualified and greatly respected. Julie is frequently consulted for independent advice by a wide range of clients throughout the UK and Europe.
All our chairs, sofas and beds at HSL are approved by Julie Jennings. Thanks to her work, you can relax in comfort knowing that each piece in our range has been thoroughly tested and evaluated by an independent health expert.
Contact info
207 Bawtry Road, Bramley, S66 2TP, Rotherham, United Kingdom
4.8
Excellent
138 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The young lady that served as was…
The young lady that served as was extremely helpful and very knowledgeable about our needs she was a very pleasant assistant
8 July 2026
Really excellent and welcoming customer…
Really excellent and welcoming customer service and advice. Help with fabric choice and options given by a very friendly lady called Lynne. We were allowed all the time we needed and staff went above and beyond. The tea and biscuits were a welcome addition while making our choice of the fantastic range.
27 June 2026
Shop here and you will have a great experience
We were given a great welcome by Christine she was very helpful and pleasnt also the dilvery team Chris and Paul are very good at there job by keeping us informed when they would arrive brilliant service all round great team thank you all.
2 July 2026
Unprompted review
Excellent customer service all of the…
Excellent customer service all of the team were fantastic. Second time we’ve purchased from here and wouldn’t go anywhere else can’t recommend them highly enough!
1 July 2026
Thank you HSL for a wonderful shopping…
Thank you HSL for a wonderful shopping experience, we tried every chair and all the beds with the help of our consultant Lynn who is extremely knowledgeable and very patient.Lynn made sure the chair I picked was a perfect fit and suitable for my needs.I can’t wait for my new chair to be delivered and am assured that it will be a high quality product and all British made . Thanks again Lynn you are a star🤩
30 June 2026
From our visit to the Rotherham…
From our visit to the Rotherham showroom where Christine explained in great detail the chair most suitable for our needs, to the accounts and customer services and finally to the delivery team of Paul and Thomas who ensured the chair was correctly installed and how to use it; a great experience and a pleasure to have such great customer service and respect. Thanks and well done everyone.
30 June 2026
Unprompted review
Helpful staff
23 April 2026
amazing experience with HSL
We had an amazing experience with HSL. As my father has limited mobility, they sent a taxi to pick us up to visit the showroom. They were incredibly patient and very knowledgable about their products. We were there to buy a chair and all the different options were explained. We were not rushed to make a decision having a couple of cups of tea. Dad tried a number of chairs before settling for the one he bought. We can’t thank the staff at the Rotherham showroom enough and are excited for the chair to be delivered. Thank you
16 June 2026
Very pleased with the service at HSL…
Very pleased with the service at HSL Rotherham and also very delighted with the Stressless chairs which are extremely comfortable
19 May 2026
Chair purchase
We couldn’t fault the staff in the showroom they were efficient & very helpful. Making arrangements for delivery of our chair was a nightmare. The delivery team Paul and Sean were vey good - they delivered on time and were very polite and efficient.
19 June 2026
Unprompted review
Excellent service from start to finish…
Excellent service from start to finish of our order of two Hypnos rise and recliner beds from HSL. The order went exactly to plan and delivered by Craig and Shane who were lovely. Thank you.
18 June 2026
Unprompted review
From ordering to delivery a lovely…
From ordering to delivery a lovely experience.I highly reccommend This company and their products
19 April 2026
very attentive staff friendly and really helpful. because i am disabled they offered me a courtesy taxi service which was very kind and helpful to me
I found exactly the reclining chair I wanted.
It was a pleasant afternoon
3 June 2026
Made us feel very welcome
Made us feel very welcome , service great and everything explained in great depth very good staff.
25 May 2026
Very good experience from start to…
Very good experience from start to finish. Very knowledgeable helpful and polite in the shop and a very help full delivery team both Lee and Shane were both polite and very experienced in the install. Showing us and demonstrating exactly how to use the chairs and remotes that came with them. Called previous to make us aware they were 30 mins away from our address and cleaned up and removed all rubbish when finished could highly recommended these 2 wonderful white glove deliver team thank you
27 May 2026
Unprompted review
HSl delivery
I was contacted the night before delivery to advise on time slot and that I would be contacted 20mins before they Arrived at my property. Alex & Asad were very polite and cheerful the brought my chair in and Alex setup the chair. I was shown through the controls and explained how they work, I was given the information pack and the cleaning kit which I had ordered. I can highly recommend HSL as company their services were excellent from buying to the point of delivery 5*+ great experience.(love my new chair)
19 May 2026
Unprompted review
Friendly and helpfull staff
The lady that i saw was very very helpfill with everything and friendly i would recomend you to other people
29 April 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.