HS Wood Flooring Reviews 

85
•
TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Both Tim and Danny were really helpful through out the process and Andrius did a great job with the floor. The only thing that could have been better was the work on the skirting boards that could hav... See more

Company replied

Rated 5 out of 5 stars

Tim came to site to look at the works and provided a comprehensive quote. I had 45m2 of 20mm engineered oak installed and I love it. Memo plus colleague (apologies didn't catch his name) doing the ins... See more

Company replied

Rated 5 out of 5 stars

Amazing customer service, from quote to delivery clear, fast communication. Danny's expertise and advice has made this stressfull situation a delightful experience. We had two large deep dark stains o... See more

Company replied

Rated 5 out of 5 stars

Great team and great service! Tim, Liana and Memo have been brilliant throughout and our new timber floor it's beautiful. I will definitely recommend using HS Wood Flooring.

Company details

  1. Wood floor installation service

Written by the company

We are specialists in fitting and restoring beautiful floors. We do nothing else. Don’t take your floor for granted, we don’t.

Floors you can be proud of

Receive a free wood floor mop FREE when you rate our service

Receive a free wood floor mop FREE when you rate our service
We guarantee todo the very best for your floor

Contact info

4.8

Excellent

TrustScore 5 out of 5

85 reviews

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4.8

All reviews

(85)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent craftsmanship and service

Excellent and prompt service with exceptionally professional and caring team.
I would highly recommend the team who did this job so promptly and professionally for us. Our floor looks like a new floor again after being down for some 10 years...

6 July 2018
Unprompted review
HS Wood Flooring logo

Reply from HS Wood Flooring

Thank you Elsa,

I am glad to hear that you are so happy with the work that we did for you.

Rated 5 out of 5 stars

Highly recommended. Would use again.

Tim and his team were excellent throughout. Tim is so knowledgeable about his product and has some great ideas to enhance the look of the floors. The fitters (Paul, Meemo and Michael) were a pleasure to work with. They are great craftsmen who take pride in their work. They arrived promptly, worked hard and then cleaned up after themselves each evening. I cannot recommend them more highly.

14 May 2018
Unprompted review
HS Wood Flooring logo

Reply from HS Wood Flooring

Hi Louise,
Thank you so much for your wonderful review. It has been a pleasure to work with you.

Tim

Rated 5 out of 5 stars

Very impressed!

Our wooden floor, that was in a bad state, was very efficiently and professionally restored a year ago. We are still very happy with the result and have no hesitation to recommend HS Flooring. We will use them again when needed.

12 April 2018
Unprompted review
Rated 5 out of 5 stars

I highly recommend HS Wood Flooring

I highly recommend HS Wood Flooring, they have done an amazing job on sanding my wood floor:
- I was living in my place when they did the work, and they have been great working around us, keeping the place very clean with hardly no dust at all
- their quote was competitive, they kept their timing (they even finished a little bit earlier than expected)
- I was amazed by the results, we did not like our previous wood floor and sanding it made it looks great
- the team was very nice and professional
I will definitely use them again in the future and I have recommended them to my friends.

11 April 2018
Unprompted review
Rated 5 out of 5 stars

Caring craftsmen

These guys were great- very easy to deal with in advance of having the work done and a pleasure to have in our home.
The new flooring is beautifully laid, which is a huge improvement on the previous job. We are very happy to have used HS Wood Flooring and would recommend them without hesitation.

6 April 2018
Unprompted review
Rated 5 out of 5 stars

HS Wood Flooring fitters

HS Wood Flooring worked efficiently and the floors and stairs are superb and so pleased with the fitting service and would use them again and recommend them.

5 April 2018
Unprompted review
Rated 4 out of 5 stars

HS flooring completely transformed our…

HS flooring completely transformed our floors. We liked both Tim and his team a lot, but wish we’d been more vigilant in the taping/protecting of our freshly painted skirtings and walls. We have many varnish marks which we feel could have been avoided.

4 April 2018
Unprompted review
HS Wood Flooring logo

Reply from HS Wood Flooring

Hi Nicole,

Thank you for taking the time to leave us some feedback.

Yours is a common issue, we do try to make sure that our clients understand that the sanding and colouring works we do will leave some minor damage to the skirting boards and that any decorating works should wait until after we have finished.

We have started to tape the skirtings before applying the oil, but this has opened up a new type of issue where even though we use the correct tape, some paint comes off with the tape or the oil creeps up behind the tape causing an oil buildup at the base of the skirting.

We are working together with our suppliers to find the best solution to this problem.
I appreciate you letting us know that this is an area that lets down the service that we provide.

Rated 4 out of 5 stars

Good job but not quite 5 stars

Overall the work was carried very well and our parquet floor looks absolutely great. There was one problem with the the skirting board that had to be refitted. The rework was done promptly and without any fuss, but probably still not as good a finish as could be achieved.

4 April 2018
Unprompted review
HS Wood Flooring logo

Reply from HS Wood Flooring

Hi Barrington,

Thank you for your review and for your honest feedback.

Occasionally there is issues with some of the finishing details, thresholds and skirtings seem to be the most common. We have introduced systems to help prevent this happening but on occasion something is missed.
I am glad to hear that we were able to fix this for you and to do so promptly. I will always aim to fix any issues as a matter of urgency so our clients can get on with enjoying their new floor.
Thank you again for taking the time to let us know how we can improve.

Rated 5 out of 5 stars

Very professional

Very professional, polite and attention to detail. A lovely job on the oak floors thought the kitchen, dining room and sitting room.

4 April 2018
Unprompted review
Rated 3 out of 5 stars

Not so happy with the finish

I had a bedroom and landing floor fitted. The main flooring was done really well by an experienced team member and I’m really pleased with it. However the finishing around the edges was poor, parts of a fire place were broken and holes left in skirtings. When I spoke to Tim he arranged to have these items patched but I felt it should not have required a further call out. It was a shame that the finish quality was poor because the bulk of the work was great.

4 April 2018
Unprompted review
HS Wood Flooring logo

Reply from HS Wood Flooring

Hi Fiona,

Thank you for taking the time to leave us a review and for your honest feedback.

I'm glad to hear that the issues that you had were rectified but I agree that they shouldn't need to be done in the first place.
We have implemented new systems with the workers to ensure that guys don't leave a site when there are things like this that need to be done. Sometimes there are little bits that are missed but we are doing everything we can to eliminate this as I understand the inconvenience it causes for our clients.

Rated 5 out of 5 stars

Great installation

Great installation, overcame issues with subfloor and great parquet.
On a 10 month renovation by far the best suppliers and the aspect of the house everyone is wowed by!

4 April 2018
Unprompted review

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