Hard To Find Whisky Reviews 1,056

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly, often internationally, and are exceptionally well-protected during transit. Many appreciate the careful packaging, with items like bottles and their cases being handled with great care. The product selection is frequently highlighted as outstanding, offering a wide variety of items, including hard-to-find options, at competitive prices. Reviewers also commend the excellent customer service, describing staff as helpful and prompt in fulfilling orders and addressing inquiries. However, some customers experienced issues with delivery, such as parcels being left unattended by the delivery company. Additionally, a few people reported problems with international shipments getting stuck in customs due to incorrect shipping processes, leading to financial losses in some cases.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share positive opinions on product, frequently praising the wide and unique selection of whiskies,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Service

Users describe positive interactions with service, consistently praising its efficiency and speed. Many... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello.Review based on several orders placed on the website. Very serious, very professional! Order shipped quickly and received promptly, even internationally. The items ordered are completely consis... See more

Rated 5 out of 5 stars

I have purchased several items from Hard To Find Whiskey over the years. Great customer service. Great selection of items to chose from. Usually receives the items with 3-5 day. Highly recommended.

Rated 5 out of 5 stars

I looked for a whisky that I was told about and that it was an inaugural release. I quickly found it and purchased it. The bottle was delivered quickly in a protective inflatable sleave. I like that... See more

Rated 5 out of 5 stars

Spot on service excellent delivery very fast and the packaging is second to none. I especially like how they package the box separate to the bottle . Will always buy from them in fact since writing... See more


Company details

  1. Off Licence

Written by the company

The Hard To Find group is an independent family owned and run business. Based in Birmingham's historic Jewellery Quarter, we specialise in rare, collectable and new releases of Single Malt Scotch Whisky along with an ever-growing range of Bourbon, Gin, Vodka and Gifts. Our Whisky store in the Jewellery Quarter is regarded as one of the most prestigious Whisky stores in the UK. It is from here that we showcase one of the finest collections of rare and collectable whiskies from iconic distilleries around the world. Our online store is home to one of the most extensive collections of Whisky that you will ever encounter. We have new releases, old favourites, award-winning collectables, antique rarities, and unusual curiosities that are rarely encountered elsewhere. Whether you are searching for the ultimate gift, the next bottle for your collection, or a treat for yourself, we can help you to unearth the perfect bottle.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience

Great packaging, quick shipment (3 business days to germany). Really a good place to find rare whisky.

27 March 2026
Unprompted review
Rated 3 out of 5 stars

So i buy whisky quite often from you

So i buy whisky quite often from you, your service is 2nd to none, however the courier DPD that you use are totally incompetent.
My parcel is often left well away from our premises and this last delivery had a one hour window between 3.30 and 4.30pm. Having sat at the door waiting until 5.15 i had a call from a neighbouring company that the parcel was left outside a derelict building in the rain. So i drove back to find a person ready to abscond with 10 bottles of my/your Whisky…..
Can you advise please…
M I. Jenkinson

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazingly easy process

Carefully wrapped, quickly shipped, taxes and customs fees smoothly paid for online. So easy. That’s about as good as an online purchase experience gets, especially bringing spirits into Canada who never make it easy for the private buyer.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always.

I have always received my order well packed and secure by courier the next day. Even when buying for special gifts recently everything was handled quickly and efficiently. They have an excellent selection of whiskies although sadly many are beyond my price limits. A great shop!

14 March 2026
Unprompted review
Rated 5 out of 5 stars

Consistent Quality

I live in the US. My wife and I were introduced to HTFW about two years ago. In that time, we have made multiple purchases. Throughout our experience, the two words that have stood out are: "consistent quality." HTFW is the most efficient shipper I have ever done business with. My longest wait time for an order has been two days - two days from order to delivery! The quality of service , delivery, packing, customer care - the whole experience - has been consistently amazing! Thank you, HTFW, for raising the bar on the whisky experience!

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Great!

Greta service, great scotch, quick delivery!

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Awesome selection!

Awesome selection!
Couldn’t believe I found this old Scotch Whisky it was a favorite!
And shipping to US was so fast
Really appreciate them.

18 March 2026
Unprompted review
Rated 5 out of 5 stars

It was great service from the store

It was great service from the store , I live in United States, received the bottle of whiskey within 2-3 business days . And all bottle well packed . Thanks again ! Will definitely come back !

16 March 2026
Unprompted review
Rated 5 out of 5 stars

My order was filled and ready to ship…

My order was filled and ready to ship within barely a couple hours. It arrived overseas within a couple days (which includes the weekend) and it was packaged perfectly. They also included free shot glasses with it. I can only highly recommend with the highest praise.

16 March 2026
Unprompted review

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