Waited in live chat for too long with no response. Make sure you set aside an hour just to update your details. Online portal is missing a lot of features, why can't I update my rego number onli... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Huddle was very easy to work out premiums on line with the realistic costing for a car that travels less than 5000km per year. Was more than happy to go with them with at least a $250 saving on other... See more
Company replied
In regards to Travel Insurance, no problems. However, Huddle does not have the capacity for direct debits to the bank account for monthly car insurance. Everything has to go through a credit card,... See more
Company replied
Using the online tool was simple and easy to use. However the add on extra makes these premiums creep up ever so quickly. Though on review the price was still very competitive. Hopefully I never nee... See more
Company replied
Company details
Written by the company
By combining our insurance and technology expertise, we're making insurance quicker, better and cheaper. Life moves fast. Who wants to hang around for insurance? Huddle's award-winning car insurance offers flexible options, including Pay As You Drive. Enjoy friendly, Australia-based support and the convenience of buying, managing, and claiming 24/7. Join thousands of satisfied Australians who trust Huddle for their car, home and travel insurance needs.
14 Day Money Back Guarantee
Try our products risk free
If you decide that this policy is not for you and you have not made a claim, you may cancel any Huddle policy within 14 days of it starting.
Contact info
4.2
Great
8K reviews
Replied to 88% of negative reviews
Typically replies within 1 week
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Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
Great service and everything explained…
Great service and everything explained in English
14 April 2026
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Fast and easy
14 April 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
We had a very disappointing experience…
We had a very disappointing experience with Huddle. My mother’s car was recently written off, and because her policy was based on market value, the initial payout they offered was far lower than expected—especially considering the car had low kilometres and was in excellent condition.
It was only after she pushed back and requested the matter be escalated to their internal complaints team that they reassessed the claim and offered a more reasonable amount. While the revised offer was better, it shouldn’t have required that level of effort, time and stress to achieve a fair outcome in the first place.
Overall, the process felt frustrating and unfair, and it has left us with little confidence in their claims handling. Based on this experience, we won’t be using Huddle again.
5 February 2026
Unprompted review
Reply from Huddle Insurance
Thank you for taking the time to leave your review. We are sorry we let you down during your recent experience and would like to understand and discuss your concerns further. Please email our disputes team at complaints@au.huddleinsurance.com making sure to include your full name and claim or policy number for review. We look forward to hearing from you.
I’d never ever use this company again…
I’d never ever use this company again they left me stranded in the Phillipines until I got a doctors report which isn’t easy to get in a third world country.
They were absolutely useless and I found it easier to pay for my own medical bills and fly home.
Insurance companies are meant to be there to give you peace of mind, this company took my money and gave me a headache in return
13 April 2026
Reply from Huddle Insurance
Hi Liam,
Thank you for reaching out to us, and we apologise for the experience you have had. We have forwarded this feedback to our claims team to reach out to you to discuss further.
If there is any specific feedback you would like to advise us of, we would love to hear it. Please don't hesitate to send us an email at complaints@au.huddleinsurance.com. Thanks again for your review. We look forward to hearing from you
Easy and informative.
12 April 2026
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Fast easy no stress application.highly…
Fast easy no stress application.highly recommend
16 April 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Very easy layout and comparison of…
Very easy layout and comparison of options. Excellent premium- far better than other more well-known insurance providers. Immediate response and documentation provided straight away.
15 April 2026
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
Rude customer service
I rang road assistance for help as i was stranded with the keys locked in the car. I was denied any service and told to catch public transport. Totally rude customer service. After being treated like that i cancelled the policy. What a joke rude rude rude. Would never recommend them to anyone ever again.
1 April 2026
Reply from Huddle Insurance
We appreciate you taking the time to provide us with this feedback, and this certainly is not the experience we want any of our members to have.
We have passed this feedback on to our Roadside assistance team to reach out and discuss this matter further with you. If there is any specific feedback you would like to advise us of, we would love to hear it. Please don't hesitate to send us an email at complaints@au.huddleinsurance.com. Thanks again for your review. We look forward to hearing from you.
Quick and easy to insure
15 April 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
Good Value policy
14 April 2026
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
Reply from Huddle Insurance
Thank you for taking the time to review us and for the 4 stars too, we appreciate your feedback If you ever need us, please visit huddleinsurance.com.au/help where you’ll find our contact details and easy ways to get in touch.
Reply from Huddle Insurance
Thank you for your excellent review and for the 5 stars too, we really do appreciate it. Thanks for choosing Huddle.
Reply from Huddle Insurance
Thank you for the excellent review and for the awesome 5 stars too, we appreciate your feedback.
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