Five Stars for Rudi, this agent was extremely helpful and found a resolution which ensured that this issue was solved quickly and without delay. I was very let down by the agents on the phone with my... See more
Company replied
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See what reviewers are saying
I’ve had a genuinely positive experience with Huddle Energy, and I want to highlight the outstanding support I received from Jess. Her professionalism, clarity, and speed of response were excepti... See more
Company replied
I recently moved into a new house and I needed support in setting up everything correctly. I have been in contact with Luke and his customer service is fantastic! He was patiently explaining everythin... See more
Company replied
Absolutely awful and disgusting company, messed us around numerous times, even sending multiple bills for different amounts for the same time period! Countless agents telling us all different things a... See more
Company replied
Company details
- #38 of 38 best companies in Green energy supplier
- #5 of 5 best companies in Housing utility company
- #12 of 12 best companies in Utilities contractor
Written by the company
We’re trusted by thousands of student and professional house shares to deliver simple, affordable, and eco-friendly bills packages. We bundle all your household utilities into one easy monthly payment, and each housemate gets their own account, so you're never responsible for anyone else's share. Pick and choose from our flexible range of services, including electricity, gas, water, broadband, and TV licence. We’re proud to offer top-tier service, from 100% renewable electricity to lightning-fast 1GB broadband. And as part of our commitment to the planet, we plant a tree for every new house that signs up.
Summer Sign-Up Offer!
Written by the company
- Get a FREE £50 Amazon Voucher with sign-up code AMZN50
- https://www.huddle.uk.com/signup/initial
Huddle's Green Promise
Sustainability is at the heart of Huddle's ethos - and we're proud to to the greenest bills provider.
We provide 100% renewable electricity to all of our properties and plant a tree for every sign-up, helping to rewild the Scottish Highlands. Take a look at Huddle's grove here https://treesforlife.org.uk/groves/190617/.
Contact info
Gable House, 239 Regents Park Rd, N3 3LF, London, United Kingdom
- 0113 880 0853
- info@huddle.uk.com
- huddle.uk.com
3.4
Average
1K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overpayments not refunded
Refund of £380 overpayment for gas and electric withheld for 12 weeks and counting after closing account. Repeated apologies and confirmations have been given that the payment was now processed but it has not been received.
12 January 2026
Unprompted review
Reply from Huddle
Hi Phil,
Thank you for taking the time to share your experience. We are sorry to hear that you are having difficulties with your account.
This is not the standard of service we aim to provide, and we completely understand how frustrating this must be.
Your case has been escalated to our complaints team to ensure everything is fully resolved and to help prevent similar issues in the future.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Jess and her colleagues provided…
Jess and her colleagues provided outstanding service. I would highly recommend.
11 January 2026
Unprompted review
Reply from Huddle
Hi Ciara,
Thank you for your 5-star review!
We’re thrilled to hear that Jess and the customer service team provided outstanding service. Your recommendation truly means a lot to us, and we’ll be sure to share your kind feedback with the team.
Best Wishes,
Team Huddle
Good customer service
Updated Review: I had a terrible time initially as th money I was owed didn't get paid but Homebox got in touch with me and I got to speak with a person and got all my money back that was supposed to have come over 6 months ago. Would recommend as helps make bill paying easier.
13 August 2025
Unprompted review
Reply from Huddle
Hi Thomas,
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Jess was very helpful and informed me…
Jess was very helpful and informed me exactly how my bills would be processed
11 January 2026
Unprompted review
Reply from Huddle
Hi Geoffrey,
Thank you so much for the 5-star review!
We’re delighted to hear that Jess was very helpful and clearly explained how your bills would be processed. We’ll be sure to pass along your kind words to her.
Best Wishes,
Team Huddle
What a joke of an utility company
What a joke of an utility company. They should get investigated for fraud. They gaslight you woth their emails, overcharge for bills taht have already been paid. Almost impossible to get your money back.
Aome of these people should go to prison for theft.
How are they still allowed to be a public company is beyond me.
Edit: you have not replied to my emails-you want to appear polite and professional on trust pilot and other platforms but you yet again prove my review is based.
1 September 2025
Unprompted review
Reply from Huddle
Hi Vincent,
Thank you for taking the time to share your experience. We are sorry to hear that you are unhappy with the service you received.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot. As it stands, the email you have provided is not linked to any accounts on file.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Edit: Hi Vincent, we have never received an email from the email address you have provided, nor do we have any accounts registered to that email address.
Absolutely DO NOT use huddle for your…
Absolutely DO NOT use huddle for your university bills! I graduated 2 years ago and used them - with the 6 of us there were arrears made and they have only now started to contact me about this! I have stayed In contact to resolve this issue but after asking numerous times over communications within emails to send me various forms etc. BARING IN MIND I WORK A FULL TIME JOB IN A SEN SCHOOL! They have automatically put a claim against me and made up a random made up amount because I DEFINITELY do not owe and have never owed this much they continuously are adding hidden fees and numerous crap so now 7 days before Christmas on a minimum wage job in a special needs school they have gifted me with a CLAIM! After not even speaking to me over the phone! I HIGHLY suggest you avoid them in every single way you can! Absolutely DISGUSTING if you ask me the way they treat customers! Just pure disregard and absolutely ridiculous communication! This will not be the last you hear of me! I will make sure everybody knows what HUDDLE UTILITIES IS REALLY LIKE!
18 December 2025
Unprompted review
Reply from Huddle
Hi Courtney,
Thank you for taking the time to share your experience.
We are sorry to hear that you are experiencing difficulties with your account.
Our records show that we have been in regular communication with you regarding this matter. Unfortunately, when a balance remains unpaid, it progresses through our debt recovery process.
We can see that you currently have a case handler assigned, and we are awaiting your response. We will pass your feedback on to them to ensure that everything you have raised is addressed and that any outstanding information you need is shared.
We hope this matter can be resolved as quickly as possible.
Kind regards,
Team Huddle
Avoid this business at all costs!
Following previous issues with Huddle (including threatening to take me to court for money that I did not owe) ... I raised a formal complaint.
I received the standard "we'll respond in 5 days mail", but 2 weeks later I have not had a response.
They are too short-staffed to cope with the business that they have, and fail to provide good customer service
18 December 2025
Unprompted review
Reply from Huddle
HI David,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Excellent customer service
Contacted Huddle with billing query. Call answered immediately and issue resolved in an polite, efficient manner by Sadie. Highly recommend.
18 December 2025
Unprompted review
Reply from Huddle
Hi MJ,
Thank you for the 5* review!
We appreciate you taking the time to share your feedback. We'll be sure to pass on your kind words to Sadie.
Best Wishes,
Team Huddle
avoid avoid and avoid
Terrible service bad website and poor customer service. Just automated response, threats for none payment despite ignoring contact attempts and very limited customer service that isnt even prioritised to existing customers.
They were incapable of accepting an empty rental house with a smart meter used no energy! Perhaps they should apply common sense not blame the metre which they no isnt faulty and rounding of decimal places! as they already harrassed me over this with there metre team.
15 December 2025
Unprompted review
Reply from Huddle
Hi Yachty,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Joe helped me
Joe helped me. He was patient and person centred. This is more than just a service provider as much as I was in distress my challenge was relooked and addressed immediately. Thank you.
11 December 2025
Unprompted review
Reply from Huddle
Hi Edline,
Thank you for the 5* review!
We’re really pleased to hear that Joe was able to support you with patience and a truly person-centred approach. Your feedback will be shared with Joe and the team.
Best Wishes,
Team Huddle
Unbelievably poor customer service
Unbelievably poor customer service. You have to wait at least half an hour for someone to answer your call. And when they do they can't help and often just hang up on you when they put you on hold.
They keep threatening me with court action, but I'm literally unable to speak with them to resolve it. Crooks.
9 December 2025
Unprompted review
Reply from Huddle
Hi Scott,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Jake best customer service advisor !
Jake was the best customer service advisor from huddle that I’ve spoken to so far. I’ve been having issues with my log in and Jake helped me straight away ensuring I was able to log in rather than sending me a reset link that doesn’t work multiple times. Jake did his best to ensure my problem was resolved within a couple minutes instead of just “raising the problem with the IT team “. Thank you so much Jake for resolving my issue so quick and being so helpful with any other questions I had !
5 December 2025
Unprompted review
Reply from Huddle
Hi Nadia,
Thank you so much for the 5-star review!
We’re thrilled to hear that Jake provided such a helpful and positive experience. We truly appreciate your feedback and will ensure your kind words are passed on to Jake.
Best Wishes,
Team Huddle
Jake at huddle
It shows it depends who you get because totally different experience from previous call to huddle Jake was so helpful could not have been better.
4 December 2025
Unprompted review
Reply from Huddle
Hi Wayne,
Thank you so much for the 5-star review!
We’re thrilled to hear that Jake provided such a helpful and positive experience. We truly appreciate your feedback and will ensure your kind words are passed on to Jake.
Best Wishes,
Team Huddle
Great customer service
Their customer services agents are really helpful and proactive. Craig helped resolve my query with ease, no fuss and quick resolution. Thank you!
20 November 2025
Unprompted review
Reply from Huddle
Hi Mark,
Thank you for your wonderful feedback!
We're delighted to hear that our customer service team made a positive impression and that Craig was able to resolve your query quickly and smoothly.
We truly appreciate you taking the time to share your experience.
Best Wishes,
Team Huddle
Would rate it lower if I could
Would rate it lower if I could. Ridiculous bill estimates and unable to answer the phone or provide any evidence whatsoever as to why I should pay this ridiculous bill. Constantly threatening legal action by post yet somehow unable to return an email. Thieves.
3 December 2025
Unprompted review
Reply from Huddle
Hi Emily,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Huddle threating court action but not responsdingto emails.
My daughter is being being threatened with court action warning for a tenancy that wasn't even in Huddle's name. The parent company TruEnergy switched provider from Unihomes to Huddle without notifying the agent or tenants. No final statements provided from Huddle and Huddle have not responded to any emails yet continue to send threatening letters.
14 October 2025
Unprompted review
Reply from Huddle
Good afternoon,
Thank you for taking the time to share your experience.
We only take over billing from another management company once the existing contract has ended. In situations where a contract concludes earlier or later than expected with the previous provider, this should be raised directly with them.
Our records indicate that any issues have now been resolved directly with the tenants at the property.
Best Wishes,
Team Huddle
customer
Yves was very polite and helpful, he also answered further queries I had and clarified the issues effectively.
21 November 2025
Unprompted review
Reply from Huddle
Hi Phoebe,
Thank you so much for the wonderful review!
We’re delighted to hear that Yves was polite, helpful, and able to clarify everything for you. We truly appreciate your feedback!
Best Wishes,
Team Huddle
Rubbish service
Yet again, Huddle strikes! I have been messed around so much in the last couple of months, it's unreal. Electricity cut off x2, poor broadband provider (interrupted signal etc), no broadband. Their complaints team sucks, no recompense for the £1000 I lost due to their error with contract renewal, I've paid THEM over £1000 in the space of two months because of their mistakes too. I must have mug written all over me. Avoid them at all costs. Only open 10am-4pm Monday to Friday, Broadband team don't even pick up and are gone by 3pm. This is an example of a company which has gone downhill fast. Lost all faith in them.
28 November 2025
Unprompted review
Reply from Huddle
Hi Georgina,
Thank you for taking the time to share your experience.
We are sorry to hear that you are having difficulties with your account.
We would really like the opportunity to look into this further for you. Please email us at info@huddle.uk.com with the subject line “Trustpilot Complaint” and include your property address, and we will make sure your case is reviewed as a priority.
Alternatively, you can respond directly to our information request via Trustpilot.
We hope to resolve this for you as quickly as possible.
Best Wishes,
Team Huddle
Tahya is a star
Tahya is so helpful and friendly - thank you so much ☺️
26 November 2025
Unprompted review
Reply from Huddle
Hi Megan,
Thank you for the 5* review!
We are happy to hear that Tahya was so helpful. We'll be sure to pass on your kind words to her!
Best Wishes,
Team Huddle
Extremely helpful staff member (Katie)…
Extremely helpful staff member (Katie) who was able to sort out my issue quickly and efficiently. Good communication.
20 November 2025
Unprompted review
Reply from Huddle
Hi Nuala,
Thank you for your 5-star review!
We’re delighted to hear that Katie was able to resolve your issue quickly and efficiently. We'll be sure to pass the kind words on to her.
Best Wishes,
Team Huddle
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