Hudgell Solicitors Reviews 1,957

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their professionalism, attentiveness, and caring approach, often highlighting their efforts to keep clients informed and at ease throughout their cases. Many people appreciate the excellent customer service, noting the clear communication, quick response times, and the personalized support received. The overall service is consistently described as professional and efficient, with many clients expressing gratitude for the positive outcomes of their claims. However, some customers reported issues with the intake process, feeling that initial screenings could be improved to prevent unnecessary distress, especially for sensitive cases. A few people also mentioned difficulties in receiving responses or experiencing delays in communication, leading to files being closed without resolution. Additionally, some reviewers felt the company lacked knowledge regarding specific claim parameters or were unwilling to handle cases involving mental health.

What people talk about most

Staff

People report positive experiences with staff, consistently highlighting their professionalism,... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's professionalism,... See more

Service

Clients share positive opinions on service, highlighting the professionalism, efficiency, and dedication of... See more

Claim

Reviewers mention positive feedback about their claims. Many customers express satisfaction with the regular... See more

Response time

Consumers express satisfaction with response times, highlighting the team's professionalism and efficiency.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Solicitor Shauna, was nothing but extremely professional, very responsive and informative from the get go. My Claim took longer than we both expected, but we got there in the end and I was alway ke... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors handled our case with such extreme care and made sure to keep us updated every step of the way. Steve Whiteside especially gave such care and maintained such professionalism through... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors are highly recommended! They provided real professional and person centred care to my family and we never ever felt like a case number. Steve Whiteside in particular has been wonde... See more

Company replied

Rated 5 out of 5 stars

We’ve had a really positive experience so far with our claim thanks to our claims advisor, Ilze. As our case is quite sensitive, having someone who is understanding, patient, and supportive has ma... See more

Company replied


Company details

  1. #15 of 56 best companies in Lawyer
  2. #1 of 4 best companies in Lawyer for the Elderly
  3. #6 of 19 best companies in Employment Lawyer
  4. #18 of 81 best companies in Law firm
  5. #27 of 154 best companies in Legal Services
  6. #7 of 36 best companies in Personal Injury Lawyer

Written by the company

At Hudgell Solicitors we value our clients very highly so the service we deliver is always very friendly and to the point. We have years of experience in helping people with diverse and highly complicated injury cases. Our clients can be rest assured that their cases will be dealt with the highest integrity and diligence. The team at Hudgell Solicitors will always extend a helpful, genuine welcome to all without exception and offer complete sincerity and care to clients throughout their claim.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Hudgell Solicitors Susan Richardson

So I have been with Hudgell Solicitors since march and I’m beyond grateful for what Susan and the company has done for me. They have been so helpful, full of guidance, kind and very understanding of me and my situation. Susan has took care of me and made sure I understand everything with sense, she’s great, An excellent solicitor, supportive, clear, and highly professional. Truly recommend

5 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Dorota, We're grateful for your kind words! It's wonderful to know that Susan provided helpful guidance and support throughout your case. We appreciate your recognition of our commitment to clarity and professionalism. Thank you for recommending our services.

Rated 5 out of 5 stars

Many thanks to Steve Whiteside…

Many thanks to Steve Whiteside particularly and the rest of the team at Hudgell's for their support and hard work over the past couple of years with my claim. It is very much appreciated and they were all very helpful and were quick at responding to any questions.

5 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Jess, We appreciate your kind words and are so glad to hear about your positive experience. It's wonderful knowing our team's support and hard work were helpful during your claim. We value your feedback!

Rated 5 out of 5 stars

I recently filed a claim with Hudgell…

I recently filed a claim with Hudgell Solicitors, and I’m genuinely impressed with how smooth and stress-free the entire process was. From the moment I reported the issue, the team was responsive, supportive, and clearly committed to helping me and a special mention to Sue Richardson who delt with everything

Communication was excellent — I received timely updates, and every representative I spoke with was friendly, knowledgeable, and patient in answering my questions. The assessment and approval process was quick, and the payout was handled efficiently with no unnecessary delays.

In a situation that could have been overwhelming, their professionalism and empathy made all the difference. I truly appreciate the level of care and service I received and would highly recommend this company to anyone looking for reliable insurance and exceptional claims support.

5 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi, we're happy to hear that the claim process was smooth and stress-free. It's great to know Sue was responsive and supportive. We appreciate your kind words about the communication, the efficient handling of your payout, and the care you received. Thank you for recommending our services.

Rated 5 out of 5 stars

Hudgell solicitors have been fantastic…

Hudgell solicitors have been fantastic throughout the whole claim timeline. Been kept up to date with any changes, always able to call them with any questions and they get back to me straight away. Really compassionate and friendly team. Would definitely recommend

5 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Ryan, We're happy to hear that you had a fantastic experience with our team. We appreciate your kind words about our compassionate and friendly service, and we're glad we kept you informed throughout your claim. Thank you for recommending us!

Rated 5 out of 5 stars

A reassuring and caring service

I approached this service at a very traumatic and overwhelming period in my life. Tracy and her team offered kindness, understanding and sound advice. It isn't an easy process to navigate from a victim perspective but Tracy was there at every hurdle with quick responses to emails and reassurance of the steps required to finalise an award. I can now start to put this all behind me and I can't thank Hudgell Solicitors enough for their help.

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Claire, We appreciate your feedback during what was a difficult time. We're glad we could offer support and guidance through the process. It means a lot to us that our team helped you navigate each step. We wish you well as you move forward.

Rated 5 out of 5 stars

A new claims client

As a new claims client, I have recently received excellent, courteous and very prompt support from Nazish and her colleagues at Hudgell solicitors. I feel that I am in safe and professional hands. Many thanks.

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Peter, We're happy to hear that you received excellent and prompt support from our New Claims Department as a new client. It's great to know you feel in safe and professional hands. Many thanks for your positive feedback.

Rated 5 out of 5 stars

A settlement I was not expecting

I came to this solicitor with very little expectation, as such a long time had passed since the death of my Mother. There were lots of ups and downs during this process, but the lady helping me, Tracy Thames, stuck with me and fought my case and essentially stood by me showing a remarkable amount of kindness and tolerance. Despite my legal and emotional upheavals. She was very kind and, ultimately, won this case for me. I would recommend this service, and am very grateful to them. Thank you very much. Grat fully, from Jamie.

2 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Jamie, We appreciate your feedback and are so glad to hear of the positive outcome in your case. We are grateful for your recommendation and thank you for acknowledging the support you received from Tracy. Our company's missions are "fighting for our clients, standing up for the vulnerable and giving a voice to those seeking justice" so thank you for highlighting this.

Rated 5 out of 5 stars

I couldnt recommend them high enough

I couldnt recommend them high enough. The team, especially Natasha and Steve, kept me informed every step of the way and beyond when dealing with my claim. Thanks to Hudgells for your empathy, guidance and knowledge.

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi, we appreciate your kind words. We are happy to hear that Natasha and Steve kept you informed throughout your claim. Thank you for recognising our empathy, guidance, and knowledge, and thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Recommend highly

All so kind and helpful , Goes through everything step by step , Any questions are answered almost immediately and very useful information given about any part of the claim , Look forward to progressing through my claim with these amazing individuals.Highly recommended .

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Jamie, We're happy to hear that our team has been so helpful and supportive! We appreciate you highlighting our step-by-step guidance and prompt responses. We look forward to continuing to assist you throughout your claim. Thanks for the recommendation!

Rated 5 out of 5 stars

Steve Whiteside and the team are professional and personable

Steve Whiteside and the whole team at Hudgell solicitors have been amazing through the whole process of mine and my daughters claim. They are professional but extremely personable. They actually care! We have been kept informed and updated throughout the whole process, and no questions have been too much trouble to answer fully and in super fast time. I cannot recommend the team here enough. They made an awful experience bearable and always felt they were on our side and had our backs, now how many solicitors can you say that about? Thanks guys, forever grateful x

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Helen, We're so glad to hear that our team made such a positive difference during a difficult time for you and your daughter. It means a lot to us that you felt supported and well-informed throughout the process. Thank you for your kind words and for recommending our services.

Rated 5 out of 5 stars

Really really good experience with…

Really really good experience with Steve Whiteside. He was always so friendly and helpful and willing to answer any questions or concerns. Thank you Steve

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Erin, We're happy to hear that you had such a positive experience! We appreciate you mentioning how helpful and friendly Steve was, and we thank you for your feedback.

Rated 5 out of 5 stars

Amazing

My case has been handled by Steve for what will be nearly approaching 3 years. Throughout my claim Steve provided me with regular updates and kept me informed taking his time to explain everything in a way that I would understand. Nothing was too much trouble and Steve was extremely sensitive when it came to speaking about what I had experienced relating to my case.

4 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi, we appreciate your positive feedback. It's wonderful to hear that you were regularly informed about your claim and that everything was explained clearly by Steve. We're glad that our support was sensitive to your needs throughout these past years. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Great solicitors

I’ve had an excellent experience with my solicitors throughout my claim process. They have been supportive every step of the way, always keeping me informed and updated so I never felt left in the dark. Whenever I needed guidance or had questions, they were quick to offer clear and helpful advice. Their professionalism and genuine care made a difficult situation much easier to manage. I would highly recommend them to anyone needing reliable and compassionate legal support.

3 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Chole, We're happy to hear that our support and clear guidance throughout your claim process made a difficult situation easier. We ensure our clients are always well informed, guided and supported throughout their claim. We appreciate your recommendation and value your feedback.

Rated 5 out of 5 stars

Thank you

I would like to take this opportunity to say thank you to Steve & the team at Hudgell Solicitors. They provided advice, guidance and support throughout. They were proactive at all times, providing regular updates and ensuring I was fully informed about the process.
It has been a long process with a good outcome

3 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Jayne, We appreciate your kind words. We are so glad to hear that Steve provided the advice, guidance, and support you needed throughout the process and that you were fully informed with regular updates. We're happy we achieved a positive outcome for you.

Rated 5 out of 5 stars

First class

I wanted to take a moment to express my gratitude for the service provided by Susan and the team at Neil Hudgel Solicitors. Their professionalism, helpfulness, and ability to put my mum at ease truly made a significant difference.
Please extend my sincere thanks to everyone involved. Your team's commitment is greatly appreciated and has made a positive impact on our experience.

3 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Debbie, We appreciate your kind words. It's great to hear that our team's professionalism and support made a positive difference for your mum, especially Susan. We're grateful for your acknowledgement of our commitment.

Rated 5 out of 5 stars

The lady we spoke to on the phone was…

The lady we spoke to on the phone was brilliant and has helped us get in the right direction, the process was extremely easy and quick . Thank you again

3 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi, we're happy to hear that the New Claims Department was helpful and efficient! We appreciate your kind words and are glad we could guide you in the right direction.

Rated 5 out of 5 stars

Hudgell solicitors have been amazing…

Hudgell solicitors have been amazing start to finish. I have been informed on every update in my case, they treated me like an individual and listened to everything I have been through. A massive thank you to Steve, he has been extra amazing!

1 December 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Olivia, We're happy to hear that you had such a positive experience. It's wonderful knowing Steve kept you informed and listened to your experiences. We appreciate your kind words and thank you for your feedback.

Rated 5 out of 5 stars

I cannot thank Hudgell Solicitors

I cannot thank Hudgell Solicitors, especially Iftikhar, enough for the support they provided during the inquest into my son’s passing. It was an incredibly difficult and emotional time for our family, and their guidance over nearly two years made a world of difference.

Throughout the entire process, they were consistently helpful, professional, and deeply sensitive to what we were going through. We were always kept fully informed, and everything was explained clearly and compassionately, ensuring we understood each step as it happened.

Iftikhar took great care to make sure every concern or point we raised was properly relayed to the coroner, and we always felt heard and supported. His dedication brought us comfort during one of the hardest periods of our lives.

I would definitely recommend Hudgell Solicitors to anyone who needs not only expert representation, but also a team that genuinely cares.

27 November 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Karen, We appreciate your kind words and are grateful for your feedback. We know the inquest was a challenging time, and we are glad we could provide support and compassion throughout. It means a lot to us that you felt heard and supported, and cared for. We value knowing our dedication brought comfort to your family. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Iftikhar and his team at Hudgell…

Iftikhar and his team at Hudgell solicitors worked on my late partners inquest over the last two years with the upmost care and compassion through out such a difficult and painful process for us as a family.
Iftikhar always listened to any concerns and points we had and raised through our case and made sure he and his excellent team put all our points forward during the process insuring the key points we had were recognised by the coroner. Leading to acknowledgement of others party’s involved with our case and the future changes that can be made.
Iftikhar made us feel listened too and heard. We can not bring our loved one back. And this process has been something so heartbreaking, we couldn’t have got through this process with out the hard work, dedication, compassion, care and understanding of Iftikhar and the Hudgell solicitors team.
I would highly recommend Hudgell solicitors to anyone who may unfortunately need an inquest solicitor. And would like to once again say Thank you .

28 November 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Hayley, We appreciate your kind words and are grateful for your recommendation. We are deeply moved to know that we provided compassionate support during such a difficult time for your family. Knowing we made a positive difference brings us great joy. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Thank you

We would like to take this opportunity to say thank you to the team at Hudgell Solicitors. They provided advice, guidance and support throughout. They were proactive at all times, providing regular updates and ensuring we were fully informed about the process.
Special thanks to Ellie Coulson, Fiona, Abbie, Grace, Ellie, Alyssa and the team supporting our claim. They were kind, empathic and professional at all times.
They would certainly be the first solicitors I would turn to if we needed legal support in the future.

26 November 2025
Unprompted review
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Reply from Hudgell Solicitors

Hi Heather, We appreciate your kind words and are thrilled to hear about your positive experience with our team. It's wonderful knowing we provided the advice, guidance, and support you needed. Thank you for acknowledging the team's empathy and professionalism; we value your recommendation.

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