Hudgell Solicitors Reviews 1,957

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and caring approach, making them feel valued and supported throughout their claims. The service provided is frequently described as professional, efficient, and responsive, with many appreciating the regular updates and clear explanations received. People highlight the excellent customer service, noting that queries are answered promptly and thoroughly, fostering a sense of ease and trust. However, some customers were dissatisfied with the initial intake process, reporting that personal questions were asked before clarifying if their case could be taken on, leading to unnecessary distress. A few other people also felt that the firm lacked knowledge in specific claim parameters or failed to properly review case notes, resulting in their cases being rejected without adequate explanation.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, dedication, and... See more

Service

Clients share positive opinions on service, consistently highlighting professionalism, efficiency, and clear... See more

Customer service

Consumers find customer service to be positive, highlighting the helpfulness and efficiency of the support... See more

Claim

Customers consistently note positive experiences with claim processes, with many praising the firms for... See more

Customer communications

Customers had positive experiences with contact, frequently highlighting the regular and comprehensive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After 9 years of no justice ,being disbelieved and to a child predator who walked who was an English foster career. This law firm took on my case and beated it entirely. After 9 years someone fi... See more

Company replied

Rated 5 out of 5 stars

My Solicitor Shauna, was nothing but extremely professional, very responsive and informative from the get go. My Claim took longer than we both expected, but we got there in the end and I was alway ke... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors handled our case with such extreme care and made sure to keep us updated every step of the way. Steve Whiteside especially gave such care and maintained such professionalism through... See more

Company replied

Rated 5 out of 5 stars

Hudgell Solicitors are highly recommended! They provided real professional and person centred care to my family and we never ever felt like a case number. Steve Whiteside in particular has been wonde... See more

Company replied


Company details

  1. #15 of 56 best companies in Lawyer
  2. #1 of 4 best companies in Lawyer for the Elderly
  3. #6 of 19 best companies in Employment Lawyer
  4. #18 of 81 best companies in Law firm
  5. #27 of 154 best companies in Legal Services
  6. #7 of 36 best companies in Personal Injury Lawyer

Written by the company

At Hudgell Solicitors we value our clients very highly so the service we deliver is always very friendly and to the point. We have years of experience in helping people with diverse and highly complicated injury cases. Our clients can be rest assured that their cases will be dealt with the highest integrity and diligence. The team at Hudgell Solicitors will always extend a helpful, genuine welcome to all without exception and offer complete sincerity and care to clients throughout their claim.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Rated 5 out of 5 stars

Thankyou so much to ifti and team

Thankyou so much to ifti , holly , Katie and Soraya and jade for helping me from start to finish with my brothers inquest keeping me updated and sorting everything thing for me
Me and my family will be forever grateful for everything x
Thankyou Marie

19 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Marie, We are so grateful for your kind words. We appreciate your acknowledging our team's efforts during this difficult time for you and your family, especially Ifti, Holly, Katie, Soraya and Jade. We value your feedback.

Rated 5 out of 5 stars

My introduction to Hudgell's Solicitors…

My introduction to Hudgell's Solicitors was through Nazish Nawaz, who was patient and clear in her explanation of my options.

5 February 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Susan, We're happy to hear that you had a positive initial experience with Nazish. It's great to know the explanation of your options was clear and patient. Thank you for your feedback.

Rated 1 out of 5 stars

Terrible

Terrible - contacted in an emergency situation, assured empathy and contact, sent info got no replies, called today and the person I spoke with was not in the office, the person I chatted to said he would escalate and they rejected my case - I asked why and the feedback did not match the info I sent which was accepted in full this was moving a case to them not a new case. Hudgells approach was shoddy, unfounded, uninformed and they could not be bothered to check the case notes and got it totally wrong.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

CAPTURE REDRESS SCHEME

I had a Capture Redress claim and i received the most professional advice and assistance from Ellie, Vicky and Neil Hudgell. They were all very caring and always had my best interests at the forefront. Thank you Hudgell Solicitors. I have also got my Horizon Shortfall scheme redress on going and again, they have been very professional through out.

29 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Mitesh, We're happy to hear that you received professional advice and assistance with your Capture Redress claim. It's great to know that Ellie, Vicky and Neil were caring and had your best interests at heart. Thank you for sharing your positive experience and for your ongoing matter.

Rated 5 out of 5 stars

Tina Shah has been amazing throughout…

Tina Shah has been amazing throughout the whole process of our claim. She was reassuring, knowledgeable, and made both me and my husband feel comfortable. From our communications, we could tell that Tina and the other staff who worked on our case over the years genuinely wanted the best outcome for our claim.

Near the end, we told Tina to agree to an offer that had been made, but instead she came back with a better idea which worked out even better for us. Our claim took over six years but we never felt forgotten, and that alone is a testament to how good Hudgell Solicitors are. We were kept regularly updated throughout.

Thank you so much. We are very pleased with the outcome and glad we chose Hudgell Solicitors.

3 February 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Hafsa, We're so pleased to hear of your positive experience and that you felt supported by Tina throughout the process. It's great to know the team's dedication made a difference, especially with the outcome achieved. Thank you for choosing us and for sharing your feedback.

Rated 5 out of 5 stars

Very friendly and understanding…

Very friendly and understanding company, in particular Caprice has been amazing for my case so far; she has shown patience, kindness and sympathy with everything. I have a lot of confidence that I came to the right company for such a complex case.

2 February 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Anoushka, We're so glad to hear about your positive experience! It means a lot to us that you feel supported and understood. We appreciate your confidence in Caprice to handle your complex case with patience and kindness.

Rated 5 out of 5 stars

Ilze has been so helpful and has…

Ilze has been so helpful and has explained everything to us, as we have never been in this position before. I would highly recommend, with the service we have received so far.

2 February 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Nicki, We're happy to hear that the explanations were helpful during this new experience. One of our client promises is to give clear and easy-to-understand advice. We appreciate your recommendation and are grateful for your positive feedback on the service.

Rated 5 out of 5 stars

Outstanding

An absolutely amazing team. Guidance, support and very helpful. Neil, Vicky, Helen and all the team have been outstanding dealing with my Post Office Case and the outcome was very positive.

2 February 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Geeta, We're happy to hear that our guidance and support were so helpful during your Post Office case. We appreciate your positive feedback and are glad the outcome was positive.

Rated 5 out of 5 stars

This is a caring and professional…

This is a caring and professional organisation that put their clients first.
The support you receive when working with Hudgells is best in class and their network of experts and barristers is extraordinary.
If you’re lucky enough to work with Hayley and her team (Evie, Leonie, Jessica and Rachel are amazing) you will be in the best hands possible, with constant updates and support.

2 February 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Lisa, we are thrilled you found our team to be professional and supportive. Client care is so important to us, so thank you for highlighting Hayley, Evie, Leonie, Jessica and Rachel's hard work. We really appreciate your review and recommendation. Thank you for trusting Hudgell Solicitors.

Rated 5 out of 5 stars

Leonie from Hudgell Solictors has been…

Leonie from Hudgell Solictors has been really kind and thoughtful, explaining things in a clear way. The process (medical negligence) is daunting but I feel more comfortable now, thank you to all concerned.

30 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Ralph, We're happy to hear that our team provided clarity and support during this daunting process, Leonie inparticular. Knowing you feel more comfortable means a lot to us. Thank you for your feedback.

Rated 5 out of 5 stars

Very friendly and informative and made…

Very friendly and informative and made the process very easy. We would recommend to anyone

31 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Fern, We're happy to hear that your experience was easy and informative. Thank you for recommending us; we appreciate your feedback!

Rated 1 out of 5 stars

Unable to progress enquiry due to lack of response

I contacted this firm in September 2025 regarding a potential clinical negligence claim.

I received an encrypted document without the password and was therefore unable to access the correspondence. I immediately informed the firm in writing and requested access, but did not receive any response.

Several months later, I was informed that the firm had “not heard from me” and intended to close the file.

This experience left me unable to progress my enquiry despite having responded and demonstrated significant procedural barriers to accessing legal advice.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Very pleasant lady on the phone

Very pleasant lady on the phone, very helpful and made it easy for me to understand the process

29 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Stephen, We're happy to hear that the phone experience was pleasant and helpful. We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Hudgells Solicitors review

The company have been professional and honest throughout a very difficult and sensitive process for us .
They have dealt with everything that might be expected from a solicitor but with a very caring attitude and with great moral integrity.
Steve Whiteside was great , he was very professional and honest about our possible outcome in a very long process of uncertainty. His caring manner went above and beyond a job , he always took the time to care and put you at ease .
Well done Steve ,and a heartfelt thank you to the whole Hudgell team .from Yvonne and Andy

28 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Yvonne & Andy, We're so glad to hear that you felt supported during such a difficult time. It's wonderful to know that Steve's dedication to providing both professional and compassionate service made a positive difference for you. Thank you for your kind words and appreciation.

Rated 5 out of 5 stars

I contacted Hudgells about an accident…

I contacted Hudgells about an accident in had at work over a year ago and i was contacted the next day.
My experience so far has been stress free and the ladies I have been in contact with in particular Laura and isobel have been wonderful.
They're informative. Attentive and very professional.
They have kept in touch with me every step of the way alleviating any worries that I may have over the process.
I am just so happy that I chose these guys

16 January 2026
Unprompted review
Hudgell Solicitors logo

Reply from Hudgell Solicitors

Hi Patsi, We're happy to hear that your experience has been stress-free. It's great to know that you've found our team informative, attentive, and professional, and that we've eased your worries throughout the process. We appreciate you choosing us and thank you for your positive feedback.

Rated 5 out of 5 stars

Caprice at Hudgell has been outstanding…

Caprice at Hudgell has been outstanding for our case so far, supporting us throughout a very difficult case. Showing such kindness and respect and always being on hand to help with anything we have needed or not understood.
We are now moving on the the next stage of the case and know we are in safe hands going forward.

28 January 2026
Unprompted review
Hudgell Solicitors logo

Reply from Hudgell Solicitors

Hi Lauren, We appreciate your positive feedback and are so glad to hear about your experience. It's wonderful to know that Caprice's support has been helpful during this challenging time, and we're committed to providing continued assistance as you move forward.

Rated 5 out of 5 stars

hudgell solicitors are amazing

hudgell solicitors are amazing, i have been working with steve whiteside, natasha, rachel and many more amazing team members along the years. thankyou so much for all you have done you have all been incredible!

27 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Keeley, We're happy to hear that you had such a positive experience with our services. Thank you for acknowledging the team's dedication, Steve and Natasha inparticular; we appreciate your kind words.

Rated 5 out of 5 stars

Straightforward and Transparent Communication

After contacting Hudgell Solicitors regarding my medical negligence case, I received a call back within days to clarify key details, followed quickly by a clear 'No Win, No Fee' offer. Their documentation is exceptionally transparent, matching exactly what we discussed over the phone and providing a reassuring 30% Price Guarantee on legal charges. The entire onboarding process has been straightforward and professional, giving me great confidence as we move forward with my case.

27 January 2026
Unprompted review
Hudgell Solicitors logo

Reply from Hudgell Solicitors

Hi Niss, We're happy to hear that you found our onboarding process straightforward and professional. It's great to know the clarity of our documentation and 'No Win, No Fee' offer gave you confidence. Thank you for your positive feedback.

Rated 5 out of 5 stars

5 stars so far

5 stars so far, although at very early stages in my claim I can recommend Hudgells Solicitors they are very attentive and explain everything and what I would receive and have to sign it made it a whole lot easier.

26 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Liam, We're delighted to hear that our team has been attentive and helpful during these early stages. Thank you for your positive feedback; we appreciate you recommending our services.

Rated 5 out of 5 stars

Excellent service …

I would highly recommend hudgell solicitors very easy to speak to very friendly answered all my questions made me feel at ease

16 January 2026
Unprompted review
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Reply from Hudgell Solicitors

Hi Emma, We're happy to hear that you found us approachable and helpful. It's great to know we were able to answer your questions and make you feel comfortable.

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