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Hos Hugged spesialiserer vi oss på vektdyner - vår målsetning er å øke kunnskapen om hvilke positive effekter en vektdyne kan ha når natten faller på og søvnen skal få overvinne. Hugged er en av Danmarks ledende forhandlere av vektdyner.
Østerågade 27, 2. 3., 9000, Aalborg, Denmark
3.1
51 reviews
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Hasn’t replied to negative reviews
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I ordered, paid, received order confirmation. Then nothing. Silence. No product arrives, tracking does not work. No answers from customer service. It’s two weeks now.
This is a scam. Stay away.
Delivery really quick (like 2 days - incredibly quick for norway).
Really happy with product (3kg 100 x 40 with cover) -cover has helpful hoops to keep in place and hidden zipp.
Quality product - my son using it lots. Right size for 7 year old.
Be nice if they did another cover which is not plain but otherwise. Really happy with purchase ❤️
God service og kvalitets dyner for de med allergi/ astma godkjent dyner
Do not order from there! I sent over 10 emails and nobody is answering back!
By far the worst experience with an online store!
First i ordered a 7kg weighted blanket - apparently after a week of waiting that was not in stock and nobody contacted me about that. I had to reach out myself to ask if its been sent out because it should have been a Christmas present etc.
Then i got offered 2 blankets if i wait until January which I refused because i needed one before Christmas. So we agreed that i will be sent a 9kg one instead ONLY IF it will arrive before Christmas. IF NOT i want to cancel my order and get a refund- and since then nobody is answering me back!
Instead they sent out a 7kg blanket end of January. Then I asked for a return slip since its not fair that i need to pay for them mistake - but still nobody is answering to any of my emails.
I also involved KLARNA in February who tried to reach out to them but once again nobody cant get in contact with the hugged company!
Reply from Hugged - Norway
Hello Mari,
I'm so sorry to hear about your experience. I don't know what happened as i took over the company three months after this review.
I really hope that you were able to get in contact and the matter is settled. If not and if you see this reply (i realize it's more than a year old) i would love to try to solve this matter with you. Just contact me at info@hugged.no!
So sorry that this review has not been answered, but we just recently opened up in Norway again, and this time i know for a fact that everything is running without any problems.
I hope that you see this reply and will contact me if the matter is not settled! :-)
Best regards
Kristian
Hugged
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