We recently rolled out Huggg to our managers across the business and the feedback from both managers and employees has been really positive so far. The platform is easy to use and is a great way t... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I received excellent support from the Huggg customer service team, particularly Jasmine. I had ordered a chocolate bar from Hotel Chocolat, which unfortunately was delivered on one of the hottest d... See more
Marie and the Team have made our Grant Distribution Process so much easier with Huggg. Prior to Huggg we found the process very manual, now with Huggg we can distribute quicker and with all the record... See more
Amazing help and support for over a year from Huggg with vouchers to support our free school meal students during the pandemic. Great initial online training & simple to use guides for schools and... See more
Company replied
Company details
About Huggg
Written by the company
Corporate gifting, minus the corporate.
Huggg is a UK gifting platform for businesses - free to use, trusted by 2,000+ UK companies. Send employee gifts, client gifts, and incentive rewards in minutes. No addresses needed. No admin. No unwanted gifts.
How it works
Pick a category and budget. Add a personal note. Send by link - email, SMS, or wherever you can paste a URL. The person you're gifting picks something they actually want from 200+ brands and claims it in a couple of clicks. No app. No login. No waiting.
Who uses Huggg
HR and people teams build employee recognition programmes that managers actually use. Set budgets, track what's been sent, and see the impact - without ever asking anyone for their home address.
Sales and marketing teams send client gifts and campaign rewards that feel personal, not promotional. A gift with choice lands differently to a branded pen.
Managers say thanks in the moment - when it matters, not at the end-of-year review cycle. Takes minutes. And it costs nothing to get started.
Office and ops teams sort Christmas gifts, new starter packs, and leaving presents without spreadsheets or supplier juggling. One account, one invoice, sorted.
Why it works
The problem with most corporate gifting is that it's designed for the sender, not the recipient. Branded merchandise that ends up in a drawer. Gift boxes chosen by procurement. Vouchers for places nobody uses.
Huggg is choice-led. Recipients browse and pick what they actually want from a curated range of 200+ UK brands - without seeing the price. It feels like a gift, not a budget line item.
And because it's sent by link - no home addresses, no postal delays, no size-and-colour spreadsheets - it actually gets done. Recognition that's easy to send is recognition that gets sent.
The practical bit
It's free to use. No platform fees, no per-send charges, no per-redemption costs. You pay for the gift card. And that's it.
For teams that need more: budget controls, manager permissions, VAT receipts, P11D-ready reporting, and recipient-reaction tracking. Built for the people who have to justify spend to finance.
Used by Octopus Electric Vehicles, GoCardless, Starbucks, Wingstop UK, Dermalogica, and 2,000+ other UK businesses. Over £300M worth of gifts sent through the platform.
Start gifting at huggg.me.
Contact info
Victoria Street 1, BS1 6AA, Bristol, United Kingdom
- hello@huggg.me
- huggg.me
4.8
Excellent
161 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience with Huggg
Great experience with Huggg on all aspects - really look after clients and so easy to use!
17 October 2023
Unprompted review
Reply from Huggg
Hi Ian,
Thank you so much for the positive feedback - we love that you've found the system easy to use & feel supported!
If you have any suggestions for how we can be even better, reach out to us at support@huggg.me :)
Best wishes,
Charlie
A really great company with a focus on…
A really great company with a focus on sustainability, supporting small businesses, and spreading positivity.
The team at Huggg are always quick to reply, help with queries, and are super friendly.
1 October 2023
Unprompted review
Reply from Huggg
Hey Amber,
Thanks for continuing to spread the positivity with your lovely review! We're so glad you're enjoying the platform - reach out to us anytime at hello@huggg.me if you can think of ways to make our service even better :)
Best wishes,
Charlie
A fantastic user friendly site
A fantastic user friendly site, offering unique gifting. The team always offer warmth, buzz and innovative ideas.
13 October 2023
Unprompted review
Reply from Huggg
Hey Beca,
Thank you for your kind words and taking the time to share them :)
If you can think of anything that would make us even better, please don't hesitate to share it via hello@huggg.me!
Have a lovely weekend,
Charlie
We have been using the Huggg vouchering…
We have been using the Huggg vouchering system for over 2 years now and our experience has been nothing short of excellent, we are now fully using this method to give out vouchers and it has been very helpful to our customers.
12 October 2023
Unprompted review
Reply from Huggg
Hi TJ,
This is wonderful to hear - happy 2+ years! Thank you for taking the time to share your feedback, we really appreciate it.
If you have any suggestions for how we can be even better, reach out to us anytime at support@huggg.me.
Take care & best wishes,
Charlie
A Valuable Resource
Huggg has been a valuable resource for us in administering the emergency fund we have available for residents. It has made our process so much quicker and simpler, with much less room for error. The team have always been really responsive and supportive when we have questions - all in all, a great service!
12 October 2023
Unprompted review
Reply from Huggg
Hey Corrinne,
It's great to hear that the Huggg platform has been able to help in this way - thank you for taking the time to leave this wonderful feedback.
Best wishes,
Brilliant service which we've been…
Brilliant service which we've been using for nearly 18 months now. Easy to use, plenty of options for the vouchers, and a customer support team that are a pleasure to deal with. Cannot recommend them enough. If you're not using them already then you should be!
11 October 2023
Unprompted review
Reply from Huggg
Hey Simon,
Thank you for your kind words and taking the time to share them :)
Reach out to us anytime at support@huggg.me with any other suggestions you may have to make us even better - we love to hear it!
Take care & best wishes,
Charlie
Huggg has changed the WFH game!
Huggg has changed the way we reward & recognise our colleagues. Since transitioning to working from home we’ve found employee gifting a difficult and cumbersome task. Huggg allows us to quickly and tactically thank and praise our colleagues for a job well done. We particularly love Gifts With Choice, as it means colleagues can select something they really want, and have it delivered straight to their door.
My Favourite features:
- Easy to use website with great filters
- Great for sending multiple gifts at once
- So clear & easy when it comes to keeping track of budgets (even better that unclaimed gifts drop back into our account to re-use, massively cuts down on waste)
- Has allowed us to empower our leaders by giving them access to funds to reward people for a job well done
- Love being able to track the status of gifts - we can see what’s popular and what works for our people.
Overall, Huggg has changed the game for us, and we’re so glad we found them!
5 October 2023
Unprompted review
Reply from Huggg
Hey Sarah,
We're so glad to hear that you enjoy using Huggg & it's super helpful to know which features stand out and work well for you! Thank you for taking the time to leave us this wonderful feedback - we really appreciate it!
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me
Best wishes,
Charlie
Absolute disaster
Absolute disaster! Placed the order, got confirmation number and never received the order! For over two weeks I've been trying to contact the customer service, they only reply I get is "send the link" which I have already three times....getting absolutely nowhere and being completely ignored. Don't know what else I can do, this was a gift from a company , so I can only make sure our corporation never use Huggg again!
4 September 2023
Unprompted review
Reply from Huggg
Hi Maggie,
We’re so sorry that your experience did not match your expectations. This is on us! Your feedback helps us to grow as a company and we appreciate the time you’ve taken to bring the issue to our attention.
I can see that we've reached out to you via email and I hope that our resolution met your requirements. If there's anything further we can do to help, please don't hesitate to contact us at hello@huggg.me.
Best wishes,
Charlie
Great customer service
Great customer service, thank you Charlie Price for helping me and being so lovely
27 December 2022
Unprompted review
Reply from Huggg
Hey there,
Thank you for taking the time out of your day to leave us this super kind 5 star review!
We're so happy to hear that you've had great support :)
Best wishes,
Charlie
Helpful Customer Service staff when I…
Helpful Customer Service staff when I had an issue.
19 October 2022
Unprompted review
Reply from Huggg
Hey Marie,
Thank you for taking the time to leave us your feedback!
If you have any suggestions for how we can improve your Huggg experience, reach out to us anytime at hello@huggg.me - we'd really appreciate your thoughts :)
Best wishes,
Charlie
Fab experience with HUGGG.Fantastic…
Fab experience with HUGGG.Fantastic concept and is very responsive to any queries.
Thank you Team Huggg.
10 October 2022
Unprompted review
Reply from Huggg
Hey Alison,
Thanks for taking the time out of your day to let us know about your Huggg experience - we're so happy to hear that you enjoy the platform, concept and support :)
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me
Best wishes,
Charlie
Voucher did not work
Voucher did not work, which was not resolved and was left £20 out of pocket.
7 September 2022
Unprompted review
Reply from Huggg
Hey there.
We’re so sorry that your experience did not match your expectations. This is on us! Your feedback helps us to grow as a company and we appreciate the time you’ve taken to bring the issue to our attention.
We'll be in touch shortly so we can get to the bottom of this for you.
Best wishes,
Taz
Best team ❤️Very quick answer end very…
Best team ❤️Very quick answer end very quick solution find ❤️
26 August 2022
Unprompted review
Reply from Huggg
Hey Claudia,
Thank you for your kind words and taking the time to share them :)
Reach out to us anytime at hello@huggg.me with any other suggestions you may have to make us even better - we love to hear it!
Best wishes,
Charlie
Show you care
Huggg is a quick and easy way to show you care about employees. We use it for birthdays and work anniversaries and the gifts with options work a treat
12 August 2022
Unprompted review
Reply from Huggg
Hey there,
It's great to see how you use Huggg and favour the 'gifts with choice' option - we love to hear it!
Thanks for taking the time to leave us this wonderful feedback :)
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me
Best wishes,
Charlie
I love Huggg
Very easy platform to use with a wide selection of gifting options. Would highly recommend to anyone who is considering using Huggg
12 August 2022
Unprompted review
Reply from Huggg
Hey Bea,
We're so grateful for your glowing feedback! Thank you for taking the time to tell us what you love about Huggg :)
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me
Best wishes,
Charlie
The Huggg team were super helpful and…
The Huggg team were super helpful and gifts are fab...
2 August 2022
Unprompted review
Reply from Huggg
Hey Julia,
Thanks for taking the time out of your day to leave us some lovely feedback!
We're delighted that you're a fan of our gift selection and customer support team :)
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me
Best wishes,
Charlie
Fast and efficient
I had an issue with a code that wouldn't open and emailed for help. I had a response immediately and the issue was resolved in minutes. Very satisfied.
29 July 2022
Unprompted review
Reply from Huggg
Hey Helen,
Thank you for this positive feedback - we're so glad you were happy with our response times and a quick resolution!
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me :)
Best wishes,
Charlie
I've taken over from a colleague and…
I've taken over from a colleague and have been totally supported by everyone on the 'chat' line. Regardless of how difficult I have found this, they have taken the time to explain and resolve my queries.
100% great customer service
27 July 2022
Unprompted review
Reply from Huggg
Hi there,
We're so happy to hear that you've felt and appreciated the support from our CS team - thank you for taking the time out of your day to let us know!
If you have any suggestions for how we can be even better, reach out to us anytime at hello@huggg.me :)
Best wishes,
Charlie
The Huggg team have always gone above…
The Huggg team have always gone above and beyond to assist us even when what we require is not a request they usually accommodate. I have nothing but good experience using Huggg. It used to be very difficult using other suppliers so was really happy when switching to Huggg as it's easy to use and the support team are so helpful. Thank you
25 July 2022
Unprompted review
Reply from Huggg
Hey there,
Thank you for taking the time out of your day to leave us this super kind 5 star review!
We strive to go above and beyond to help our customers, so it's greatly appreciated when we hear this positive feedback :)
We're always open to any extra feedback/suggestions you may have to make us even better - you can reach out to us anytime at hello@huggg.me
Best wishes,
Charlie
request for help
I needed help to process an order. I received a very prompt response that enabled me to easily complete my order.
22 July 2022
Unprompted review
Reply from Huggg
Hey Caroline,
Thank you for taking the time out of your day to leave us this wonderful feedback!
We're so pleased to hear that you've been happy with our Customer Support team and will be sure to pass this along :)
If you have any suggestions for how we can be even better, reach out to us at hello@huggg.me - we'd love to hear it!
Best wishes,
Charlie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.