Easy to order & pick a delivery day. Impressed that delivery was free & I got a 3 hour slot on the day. I was able to apply BlueLightCard discount too. Washing machine is great, easy to install & whi... See more
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What people talk about most
Reviews shaping this summary
Today I renewed my washing machine insurance and the chap I spoke with over the phone, was a legend. He had to jump through hoops to get the information and correct quite a few misspellings of my emai... See more
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First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone. Sarah from customer service was brilliant, after I had explained the damage she immediately s... See more
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I approached hughes initially for advice on which mesh router would suit my needs. The assistant provided me with a recommendation after looking at my options and needs. At a later date I arranged to... See more
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Company details
- #66 of 132 best companies in Appliance shop
- #105 of 189 best companies in Electronics store
- #81 of 135 best companies in Kitchen supply shop
- #22 of 31 best companies in Home audio shop
- #31 of 47 best companies in TV shop
- #12 of 14 best companies in Washing Machine & Dryer Shop
Written by the company
Are you looking for an electrical retailer who can help you find the right products for your home? A new fridge freezer or washing machine? How about a new TV for those family movie nights? At Hughes, we’ve been putting people at the heart of our business for over 100 years, and that means providing affordable, reliable appliances from trusted brands like Samsung, LG, Miele, Bosch and many more. As a family-run company, we deliver exceptional customer service through every step - from expert installations to reliable repairs, eco-friendly recycling, and hassle-free maintenance. Our team is dedicated to treating you the way we’d like to be treated, with honesty, respect, and unwavering support. We’re here to make your life easier and your home happier. From our family to yours.
Hughes
Written by the company
- Where to find us
- Alongside our fantastic online range of products that can be delivered across the UK, we also have several stores across East Anglia, making Hughes is your go-to for all home appliance needs. Visit one of our locations or head over to hughes.co.uk to explore our extensive range of products, receive expert advice and experience exceptional service.
- Products
- We offer a vast range of products, from TVs and soundbars to kitchen and laundry appliances, with items from all of the most popular household names including Samsung, LG, Sony, Bosch, Miele and Hotpoint, among many more.
- Free & Next Day Delivery
- With free and next-day delivery available on hundreds of products, plus a click-and-collect option, getting appliances has never been quicker or easier. Our fantastic drivers will deliver and expertly install your new appliance, ensuring everything is set up perfectly. We’ll even recycle your old appliance and take any packaging with us for a truly hassle-free experience.
- Price Match Promise
- Found a better price elsewhere, or after purchasing? We’ll price-match selected competitors up to 7 days after your purchase. You can always rely on us for the best value!
- Flexible Payment Options
- Take advantage of 0% interest on purchases over £99, or consider renting through Hughes Rental to spread the cost. Renting offers a hassle-free, affordable way to enjoy electricals with free servicing and repairs. Our skilled engineers will install and set up your appliances, and if something breaks, we’ll fix it quickly at no extra cost.
- Tech Support
- Need help choosing the right product, troubleshooting an issue, or simply looking for advice? Our support teams are ready to assist, whether you prefer a phone call, email, video call, or an in-store visit. We’re always here to help.
Contact info
United Kingdom
- 0371 231 3113
- sales@hughes.co.uk
- hughes.co.uk
4.6
Excellent
54k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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Washing machine to order ,delivery on time
Easy to order ,delivery on time, washing machine working well would recommend
27 August 2026
Reply from Hughes
I appreciate the extra effort taken to leave us a review regarding your experience shopping with Hughes.
We are delighted to hear that the ordering process and delivery service of your washing machine met your expectations.
I hope that you are enjoying your new purchase.
Kind regards, Sophie
I ordered a fridge/freezer
I ordered a fridge/freezer, which was an excellent price. The day before delivery I realised it was too big. I contacted Hughes and explained the situation. Without hesitation they cancelled delivery and gave me a full refund.
26 August 2026
Reply from Hughes
Thank you for extending the time to share your experience with Hughes.
I am so pleased to hear that your ordering issue was promptly resolved and rectified.
We would be delighted if you would consider using Hughes for your future electrical goods purchasing.
Kind regards, Sophie
Reply from Hughes
Thank you so much for extending the time to leave us a review.
We are so pleased to hear that you are satisfied with the delivery speed and price of your product!
Thank you for entrusting Hughes with your purchase,
Kind regards, Sophie
Customer services really poor and happy to waste your time
Having purchased numerous items over the past 18 months, I encountered a faulty appliance that shed light on the subpar customer service at the Norwich Hughes store.
Despite weeks of attempts to address the issue through calls and visits from Pacifica, I resorted to visiting the store to request a replacement.
A awful male staff member rudely dismissed my request leaning over the counter into my personal space and incorrectly stating that I had no consumer rights (contrary to the Consumer Rights Act 2015) and insisting I obtain details including up lift numbers (not an easy task wasting hours trying to do ) from the manufacturer before any action could be taken.
After several days of contacting the head office via email, arrangements were finally made to collect the defective appliance a week later (with no sense of urgency), offering only a partial refund considering my use of the appliance for 18 months.
An apology was issued for the misinformation provided by the staff member, who was not the only one guilty as two others present failed to correct him, revealing their lack of knowledge on the matter.
My advice is to not be misled by this establishment - they may readily sell you products, but offer no support when things go awry.
19 July 2026
Reply from Hughes
Good afternoon,
Thank you for taking the time to leave us a review.
We are very sorry to hear of the situation and the errors which took place in relation to your recent experience with us, when reporting a faulty unit, where the manufacturer was unable to resolve the matter directly.
We completely understand the information given in store was incorrect and full details have been provided to all staff members in relation to this matter so they fully understand what the process is when dealing with such as situation in the future, where a manufacturer has failed to resolve a fault. We do apologise for any frustration and inconvenience caused by this and I am pleased to see the issue was dealt with by our customer care team, we are sorry if you were not happy with the speed in which this was dealt as we do try to arrange collection services as soon as possible. We can confirm the partial refund was calculated in line with the Consumer Rights Act 2015, taking into account the product's expected average lifespan and the period of use you had received.
We would again like to take this opportunity to apologise for the overall situation and we do hope you have now received the expected refund.
Kind regards
Sarah
Really cool ppl delivered it helpful.
Really cool ppl delivered it helpful.. the machine is amazing for the price
29 August 2026
Reply from Hughes
I really appreciate the time you've taken to leave us a review regarding your experience at Hughes.
We hope you are satisfied with your new appliance, and are so glad to hear your positive experience with our delivery service.
Kind regards, Sophie
I’m really not happy
I’m really not happy, I paid for next day delivery. I received a delivery fail notification. The delivery was cancelled before my time slot. There was no call as per the order confirmation. I rang the delivery partner, they didn’t know where my parcel was. 3hours later I was told the driver had an emergency and my delivery was rescheduled 5 days after the first order. I’ve raised the issue with Hughes and no one has bothered to respond in a suitable time frame. I’m yet to receive my delivery. I really think this is a dreadful company for not trying to remedy the situation.
4 September 2026
Unprompted review
Reply from Hughes
Good afternoon,
We appreciate you taking the time to share your experience with us.
I am very sorry to learn of the issues experienced in relation to the delivery of your item and that the item was in fact lost in transit with the courier company. I can see you have been in direct communication with our customer care team who have agreed a resolution with you and I do apologise if you felt this situation was not dealt within a suitable time frame, we do try to resolve issues as promptly as possible.
We are again very sorry for the experience and we are sorry that this resulted in a cancellation of order.
Kind regards
Sarah
Very straightforward and easy to order
Very straightforward and easy to order. Delivery was prompt and only took a few days. Delivery men were very polite and on time. Would highly recommend and will be using Hughes again for any electrical items. Thank you to all involved.
29 August 2026
Reply from Hughes
Thank you so much for sharing your positive experience at Hughes.
I am so pleased to hear that our delivery service met your expectations and went ahead smoothly.
We are so happy to hear that you are eager to shop with us again, and hope you are satisfied with your product.
Kind regards, Sophie
Easy to order with offers
Easy to order with offers, delivered on time, helpful and polite delivery guys
29 August 2026
Reply from Hughes
We really appreciate the time you've dedicated to leaving us a review today.
We're delighted to hear that you had an excellent experience shopping at Hughes and with our delivery service.
We hope that you are enjoying your new appliance,
Kind regards, Sophie
Great product at great price with great…
Great product at great price with great delivery. What more could you ask for?
27 August 2026
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for your purchase from Hughes, we look forward to serving you again, kind regards David
Excellent customer service
First fridge freezer arrived damaged which wasn't noticed untill delivery men (not Hughes own) had gone.
Sarah from customer service was brilliant, after I had explained the damage she immediately sauced another one just requesting for me to email photos of the damage. Then phoned me to check the delivery date was ok.
Within 3 days another one was delivered by a great Hughes team who made sure all was well before they left
28 August 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, we're sorry for the issue with the transit damage, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback.
For any questions or further assistance, please don't hesitate to get in contact.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Appalling service
Appalling service. Incompetent staff. Tried to rent a washer dryer machine from Hughes. 1st attempt- delivered a faulty machine-cracked piping I was told. 2nd attempt- delivered and installed a washing machine not a washer dryer. Very apologetic but made no attempt to ensure quick resolution but getting the order correct and delivered the next day. I am disabled and have limited mobility. No other means of cleaning clothes except to hand wash but no drying facilities. Hughes seem uninterested in ensuring quality service to disabled people. Avoid!!!!
4 September 2026
Unprompted review
Reply from Hughes
Good afternoon,
Thank you for taking the time to leave us a review.
We are very sorry to hear of the situation and the errors which took place in relation to your recent experience with us. We completely understand this is an unacceptable and we apologise for any frustration and inconvenience caused in relation to this matter.
I can advise we did request further information in order to be able to find your account, in order to be able to investigate the matter further for you, sadly as no details have been provided we are unable to do this. We would request if you do wish us to investigate this matter further for you to please provide us with your details via email so we can better learn from this situation.
Kind regards
Sarah
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Job done!
Simply a straightforward purchase.
Only catch was DPD delivering to the wrong house initially.
Equipment works very well.
28 August 2026
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for your purchase from Hughes, we look forward to serving you again in future, kind regards David
Excellent service
Delivery of my Microwave was on time, and Hughes did not charge me. thank you for such a good service, I shall certainly use Hughes again.
28 August 2026
Reply from Hughes
It was so nice to read your review for Hughes, I want you to know that we appreciate your positive feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
The young men were very curtius and…
The young men were very curtius and very helpful when they delivered my purchase
28 August 2026
Reply from Hughes
It was so nice to read your positive review for Hughes, customer satisfaction is a top priority of ours and I want you to know that we appreciate your feedback
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again, kind regards David
Reply from Hughes
Thanks for taking the time to leave a review, I am so happy to hear that your experience with our company has met your expectations.
Many thanks for choosing to make your purchase from Hughes, we look forward to serving you again in future, kind regards David
Decent service but not quite perfect
Good service, great price would've given 5 stars but their delivery service provider (DPD) was poor
27 August 2026
Reply from Hughes
Good Afternoon, Thank you for taking the time to leave us a review, we are sorry to hear about your experience with dpd, we hope our delivery can be better for you in the future,
Best regards, Liv
Next day delivery with notified time…
Next day delivery with notified time slots. Perfect!
27 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a 5-star review, We really appreciate it!
We are so pleased to hear that you managed to snatch up one of our next day delivery slots, and that you were kept updated with the time slots and delivery notes! This is great to hear, Thank you so much for choosing to shop at Hughes.
Best regards, Liv
Reply from Hughes
Good Afternoon, Thank you for shopping at Hughes, We really appreciate it. We are pleased to hear that your item was delivered on time, as this is what we strive for!
Thank you for choosing to shop with Hughes, Best regards, Liv
All delivered on time and in perfect…
All delivered on time and in perfect condition - what more could you ask for
27 August 2026
Reply from Hughes
Good Afternoon, Thank you for leaving us a review, we really appreciate it. We are glad to hear that all was delivered on time and in perfect condition. Thank you for shopping with Hughes. Best regards, Liv
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