Hugh James Reviews 

1,125
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and legal teams for providing professional guidance, clear explanations, and compassionate support during difficult times. People note that solicitors keep them regularly informed about their cases, ensuring they feel supported and reassured from the outset to a successful outcome. Some reviewers were not happy with communication delays and long processes. A few clients mentioned experiencing very slow progress, unreturned calls, or feeling that their ongoing issues were not properly handled. Others felt that communication fell below expectations when dealing with complicated claims or probate matters.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising solicitors for being professional, helpful, and... See more

Service

Customers had positive experiences with service, describing the team as a pleasure to deal with from start to... See more

Customer service

People report positive experiences with customer service, highlighting that reviewers consistently received... See more

Claim

Consumers find claim to be a positive experience, expressing immense gratitude for the professionalism and... See more

Customer communications

Users describe positive interactions with customer communications, expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once contacting these solicitors as I have been diagnosed with asbestos cancer .They have been amazing.First visit at home with Maddie Allen was so reassuring. Once claim was started they have kept... See more

Rated 5 out of 5 stars

Knowing that I had the best team backing you, when my chips were down, someone was there to guide you. If I had not enquired about a claim 3 years ago I wouldn’t have got the result I had won, that’s... See more

Rated 5 out of 5 stars

The interaction with Kirsty and her team at Hugh James was always highly professional from the outset, from their guidance, advice and execution of the legal case. They managed our expectations thr... See more

Rated 5 out of 5 stars

I would like to thank Hugh James for the excellent service they provided during my difficult time and I cannot thank Owen Bennet enough for the way he made this process less stressful. He explained e... See more


Company details

  1. Legal Services

Written by the company

Hugh James is a top 100 UK law firm with offices in Cardiff, London, Manchester, Plymouth and Southampton. The firm has grown from humble beginnings in 1960 to become a leading law firm, servicing a vast range of clients across the UK and overseas.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 22% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(1,125)

209 reviews in the last 12 months

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phoebe

Rated 5 out of 5 stars

We had the best experience with Hugh…

We had the best experience with Hugh James Solicitors, specifically Phoebe Osborne and her team who were so wonderful, supportive and attentive from the very beginning. She guided us throughout this process and helped steer us through an extremely difficult & emotional time - negating circumstances surrounding my husbands illness and our legal claim. She and her team were always professional, responsive and outstanding in their work. Kind regards Rosemary Peacock & Family

1 September 2025
Unprompted review
Rated 5 out of 5 stars

Phoebe Osborne and her team

Phoebe and her team have been very helpful, sympathetic, kind and professional all along the way. Nothing has been too much trouble and they made my journey a little easier so I give them the utmost thanks and the highest recommendation.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Phoebe Osborne

Phoebe Osborne, Legal Director, Asbestos Litigation. At Hugh James.com., has been the most helpful and supportive person to me, my family and my late husband since he was diagnosed with Mesothelioma in August 2024 and sadly, passed away in October 2024. The claim for compensation has not been straightforward but Phoebe and her team have always kept me up to date with all proceedings, given advice and explained everything. They have worked so hard to reach a settlement for my late husbands claim, and I am so grateful to her for this.
I am impressed that Hugh James.com, continues to give support by sponsoring the East of England Asbestos Patients Support Group.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Phoebe Osborne

Phoebe Osborne
Phoebe has excelled our expectations of someone trying to win what was a sad situation. Phoebe has been in touch regularly keeping my sister and I up to date with everything . The case was an emotional time for my sister and I, and we're so grateful that Phoebe was there to guide us .we couldn't of asked for a better solicitor than Phoebe. Shes 💯 amazing , honest , truthfully and most importantly extreamly brilliant at her job .

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Phoebe Osborne

Phoebe Osborne dealt with our case and we couldn't ask for anyone better, phoebe is approachable, friendly and professional. Phoebe explained everything and kept us updated throughout the process, she persevered through the long process and we got the result we deserved.
Thank you

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Hugh James are an excellent company.

Hugh James are an excellent company.
Phoebe Osbourne and her team couldn't have done more for me throughout the process.
All of them have been amazing , whenever I had any queries they would explain everything, nothing was too much trouble

3 October 2025
Unprompted review
Rated 5 out of 5 stars

Great team

Phoebe and her colleagues Claire and Lily were very encouraging and supportive at a time when I most needed help and assurance.

20 June 2025
Unprompted review
Rated 5 out of 5 stars

Five star plus

From receiving the first telephone call from Phoebe, she has been so very incredibly helpful throughout my mum’s case and the possible outcomes.
Phoebe has made the whole process stress free due to her expertise and professional support.
Phoebe has worked tirelessly throughout the claim and we are deeply appreciative of the level of exceptional service that she provided which was instrumental in achieving the best outcome we could have ever wished for.
We can never thank Phoebe enough and wish to forward our heartfelt gratitude and warm wishes.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

Mesothelioma compensation

I was diagnosed with Mesothelioma and Phoebe Osborne was the Legal Director who came to our house to discuss my case for compensation. Phoebe gave us so much confidence and could not have been more helpful and professional. She is a credit to the company and was always there for us if we had any problems. We are so grateful. I would certainly recommend Hugh James to anybody who is in the same situation as I am.

12 March 2025
Unprompted review
Rated 5 out of 5 stars

First Class !

I contacted Hugh James Solicitors after I was given a hospital condition about my health and wanted advice whether to pursue it down the legal road.
I was so lucky that I got to speak to Phoebe and she listened to what I had to say.She made an appointment to visit me at my home the following week.
She is such a professional, so kind and knowledgeable and explained everything in detail to go forward with my case. Nothing was to much trouble for her and she really cares for getting the best outcome for you,she is a real diamond.
My case took approximately eighteen months of hard work by Phoebe and her brilliant team ,where she left no stone unturned to bring my case to a great conclusion and result for me,which I cannot thank her enough.
All through the many months I was kept regularly informed of all stages as my case progressed by Phoebe or her team which was great.
I would not hesitate to recommend Hugh James and Phoebe 100% they give Outstanding Service Many Thanks. Mr Pickett.

20 October 2024
Unprompted review
Hugh James logo

Reply from Hugh James

Thank you, Mr Pickett, for sharing such a detailed account of your experience with Phoebe and our team. We're delighted that your case reached a successful conclusion and that you received the high level of service we always strive to deliver.
It's particularly rewarding to hear how Phoebe supported you from that very first home visit through to the conclusion of your case. We understand that health-related legal matters can be daunting, which is why we prioritise clear communication and a caring approach alongside our professional expertise.
Your comments about being kept regularly informed throughout the 18-month process are especially appreciated. At Hugh James, we believe that keeping clients updated at every stage is crucial to providing excellent legal support.
The specific details you've shared about Phoebe's approach - her professionalism, kindness, and determination to leave no stone unturned - reflect the values we champion across our firm.
Thank you for recommending Hugh James and Phoebe to others. It's feedback like yours that helps us maintain and improve our standards of service.
We wish you all the very best for the future.
Best regards,
jon

Rated 5 out of 5 stars

Outstanding Service

From the moment I met with our solicitor Phoebe, she treated us both with professionalism and kindness. The claim was very emotional given that my husband had been given a terminal diagnosis however everything was clearly explained from the beginning and nothing was ever too much trouble.
Phoebe has been outstanding in terms of her knowledge of mesothelioma and you can tell just by talking to her how passionate she is to do the right thing.
I am so pleased we met her and the team at Hugh James and would highly recommend them.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

A very satisfied client.

Ever since my first meeting with Phoebe Osborne i was made to feel at ease with all the challenges that were put in front of me. Phoebe and the rest of the team were thorough in all that they have done. They kept me up to date with all the progress by email and hard letter form. I am now glad that they have now come to an agreement with the defendants. What a journey we have been on together for the last (almost) 3 years.
Yes i would recommend Hugh James and staff to any
future clients.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Phoebe Osbourne - Hugh James.

Phoebe Osbourne’s attention to detail is exemplary in the pursuit of her goal, and her steadfastness is a credit to the rest of her team, and the company.

8 December 2023
Unprompted review
Rated 5 out of 5 stars

Phoebe Osborne from HughJames

Phoebe Osborne from HughJames has shown dedication, persistence and caring on behalf of myself and family in pursuing our mesothelioma claim in respect of my late husband, going above and beyond to be of assistance.

5 September 2022
Unprompted review
Hugh James logo

Reply from Hugh James

Hi,

Thanks for taking the time to review us. I will pass your kind words on to the team.

Kind regards,
Jon

Rated 5 out of 5 stars

GREAT OUTCOME Our case was handled professionally and…

Our case was handled professionally and sensitively by Phoebe Osborne who obtained a result we could not have achieved ourselves. It was quite a difficult case but there was no pressure on ourselves, Phoebe dealt with it all. We can't thank her enough. I would 100% recommend Hugh James for difficult cases. Thank you Phoebe.

1 June 2023
Unprompted review
Hugh James logo

Reply from Hugh James

Hi,

Thanks for taking the time to review us. I will pass your kind words on to Phoebe and the team.

Kind regards,
Jon

Rated 5 out of 5 stars

My adviser Phoebe Osbornee

My adviser Phoebe Osborne, has made a huge impression on me.
She has shown great empathy in dealing with delicate matters. But has always been patient and trustworthy, and during all this lockdown, she has phoned me up and helped me with my case, and has helped us reach a good outcome.
I would definately recommend her.

15 April 2021
Unprompted review

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