Another fantastic experience at Hugh Rice in Hull. Collected my new Rolex from Kristian who is simply a pleasure to deal with. Cant rate Kristian high enough, he always makes the experience a very s... See more
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Another visit to Hugh Rice in Hull today to collect my new Rolex. On arrival I was met by a female member of staff with a very nice coffee and made very welcome. The handover of my watch was again p... See more
Company replied
From entering the shop the service and professionalism was amazing, the help kindness and patience was excellent. The staff member are simply lovely abd very attentive to your requirements, Jo went a... See more
Company replied
We have been long time customers with Hugh Rice and always had great service. This year we have purchased a few items from them and we have received fantastic service from Nikki (shop manager) and Kr... See more
Company replied
Company details
- #27 of 292 best companies in Jewellery shop
Information provided by various external sources
Hugh Rice the Jewellers was established in 1971 by Hugh. His brother Mike joined him three years later as an apprentice jeweller, and the store remains to this day a family-owned and run business. We at Hugh Rice are immensely proud of our heritage, from humble beginnings as a basement workshop to a chain of thriving high street jewellery stores stocking the most recognisable and loved brands from across the world. We are specialists in diamond jewellery and luxury watches, and always deliver an outstanding level of customer care. Our on-site Service and Design Centre continues to provide bespoke in-house jewellery designs, watch servicing and jewellery repair.
Contact info
PO BOX 614, HU9 9PP, Hull, United Kingdom
- 0800 342 3180
- info@hughrice.co.uk
- hughrice.co.uk
Everything was perfect!
17 December 2024
Reply from Hugh Rice The Jewellers
Pleased you are happy with the product and the service!
Rolex Service
We recently had my wife’s and my Rolex watches serviced. I have to say the whole experience was a pleasure from start to finish.
We initially entered the store in Hull to be greeted by friendly and very knowledgeable staff. A young lady sat with us and fully explained what was involved with the Rolex service, and answered any questions we had.
Fast forward 4/5 weeks and we received a phone call to say our watches were ready for collection. Once again we went to the store and we’re greeted with refreshments and a smile. Both watches looked like new and were presented to us in presentation boxes complete with a Rolex travel pouch.
Absolute top class service and I would highly recommend. Many thanks to all involved.
28 December 2024
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a wonderful experience in store. We will be sure to pass your lovely comments to the Hull Team. Thank you so much for your 5* review and for sharing this.
Fantastic service
Mikimoto hoop earring arrived next day.
Seamless service and just as expected.
Even better they were in the sale and a bargain price.
9 December 2024
Reply from Hugh Rice The Jewellers
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
1st class jewellers
1st class jewellers. I have purchased jewellery for many years here, also had alterations and jewellery made from their expert team.
23 December 2024
Unprompted review
Reply from Hugh Rice The Jewellers
Really happy you loved the shopping experience with us. Thank you.
Ordered one day online and delivered…
Ordered one day online and delivered the next. Can't ask for more than that.
17 December 2024
Reply from Hugh Rice The Jewellers
Brilliant to hear you had a good shopping on-line experience, thank you!
Reply from Hugh Rice The Jewellers
That's wonderful. Thank you.
The team at Hugh Rice never fail to…
The team at Hugh Rice never fail to deliver, really informative, super friendly
Great service, good range of products. Staff extremely helpful, nothing too much trouble.
11 November 2024
Unprompted review
Reply from Hugh Rice The Jewellers
We are delighted to hear that you had such a wonderful experience in store.
Knowledgable and excellent customer…
Knowledgable and excellent customer relations
14 December 2024
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you so much for your 5* review and for sharing your experience
Reply from Hugh Rice The Jewellers
That's amazing, a great review thanks you so much
Purchased a watch Friday received it…
Purchased a watch Friday received it Saturday
Fast and efficient service 😊
6 December 2024
Reply from Hugh Rice The Jewellers
Pleased you are happy with the product and the service!
Well described and presented quality…
Well described and presented quality item. Good communication and price. Delighted buyer.
5 December 2024
Reply from Hugh Rice The Jewellers
Thank you for your great review. Glad we could help.
Reply from Hugh Rice The Jewellers
Thank you for this amazing five-star review!
Jewellery Alteration - Fantastic Results
Had three rings resized to make them larger. Fantastic results and also professionally cleaned for me. They look amazing and you can't tell where the join is.
Staff very friendly, professional and helpful.
30 November 2024
Unprompted review
Reply from Hugh Rice The Jewellers
That's what we like to hear, thank you for your great review.
Jewellery purchase
Excellent service from start to finish. Great company to deal with.
28 September 2024
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you for such a positive review, we are glad you are happy with the service!
Online purchase
Placed an order online and at first did not receive it. Very helpful customer care team that looked into it and after investigation sorted it out straight away. Finally received my purchase through no fault of high rice. Had delivery been straight forward and swift I would have awarded 5 stars.
13 November 2024
Reply from Hugh Rice The Jewellers
Thank you for such a positive review, sorry for the delay on delivery.
Great experience today being dealt with…
Great experience today being dealt with by Kristian… very happy with my purchase and would definitely come back again
23 November 2024
Unprompted review
Reply from Hugh Rice The Jewellers
I will pass this straight across to the Hull Team who will love your wonderful comments on your customer experience
Excellent Service
Had an issue checking out for a Mont Blanc wallet, contacted customer service and they sent me a link to pay.
Paid for item Friday and item arrived before 9.00am Saturday morning.
Thank you for all your help, will definitely look to order from you again.
23 November 2024
Unprompted review
Reply from Hugh Rice The Jewellers
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
Reply from Hugh Rice The Jewellers
Thank you for such a nice review, it's great to hear how happy you are with our customer service!
Every visit to Hugh Rice
I find that every visit to Hugh Rice is a delight, staff are always polite, efficient and understanding their customer service standards are excellent.
12 November 2024
Unprompted review
Reply from Hugh Rice The Jewellers
Hi, thank you for leaving such lovely feedback, we are really pleased to hear how happy you are shopping with us!
Great price and fast shipping
Great price and fast shipping, You shouldn’t have any concerns purchasing online from this company
11 November 2024
Reply from Hugh Rice The Jewellers
Thank you again for your feedback and your purchase. We hope to assist you again in the future.
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