Hugo’sway is good for someone who is a beginner trader with little capital who uses small position sizes and doesn’t hold their trades overnight. Let me tell you Their fees are ridiculous especially w... See more
Company replied
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See what reviewers are saying
It's okay, still figuring things out Reactivated my account after a while away. New platform looks nice but I'm still learning where everything is. Deposit with ETH was fast enough, I'll give them tha... See more
I have been with hugosway since 2019, I have made several withdrawals and one as recent as yesterday, my only complaint is sometimes metatrader 4 will lag and price won’t update for a few minutes, for... See more
1 STAR, Becausde there are no MINUS ZERO STARS. Complete scam, after collecting all your personal info (illegal harvesting to pass on to criminals?), no equity in account. No more logging in to accou... See more
Company replied
Company details
Information provided by various external sources
Hugo's Way is a True ECN Forex Broker for professional traders. Trade Forex or Cryptos on Hugo's Way Forex Broker. Sign up to Hugo's Way Forex.
Contact info
Beachmont Business Centre, Suite 65, Kingstown, St. Vincent & Grenadines
- support@hugosway.com
- hugosway.com
2.5
Poor
224 reviews
Replied to 27% of negative reviews
Typically takes over 1 month to reply
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Hugosway is constantly changing the…
Hugosway is constantly changing the spread while you are in an active trade. I have had both a buy and sell open. At the start there was a $10 difference in the spreads. As the trades progressed it became up to an 85 dollar difference in the trades.
I have also had buy limit offers in that hugosway never put me into. As the trade skyrocketed.
There have also been many trades that have hit my take profit not once but twice or three time and they never kicked me out in profit. Only in a loss.
They're .01 is really a .10 bet. Unlike other brokers. Such a scam broker. NEVER use them.
Find a better broker this one many many people have changed.
20 January 2021
Unprompted review
Reply from Hugo's Way
Hi Tina,
As an ECN/STP broker, we assure you that all trades opened by clients are sent directly to liquidity providers, meaning there is no intermediary who may alter, close or create trades on behalf of a client. Similarly, our quotes are provided from liquidity providers to ensure the best rates available on the market at the time of trading.
We provide clients with cold wallet storage to ensure deposits are kept safely and securely at all times. We also encourage clients to enable two-factor authentication on their account for added security.
Please be aware that our customer support team is available 24/7 via live chat, email or phonecall, to answer any questions. We kindly ask you to get in touch with your email address so that we may investigate your concern further.
Thank you,
The Hugo’s Way Team
Reply from Hugo's Way
Hi there,
As a fully transparent ECN/STP broker, Hugo’s Way is dedicated to providing direct access to global markets and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. In addition to this, we provide our clients with cold wallet storage to ensure maximum security on all funds deposited through our website.
We are unable to locate your account since your email address has not been provided within your review. We encourage you to get in touch with our customer support team via live chat on our website, email or requesting a callback. In this way, we’ll be able to investigate your concern further in order to assist you.
Best regards,
The Hugo's Way Team
Hugo’sway is scam so unless you want to…
Hugo’sway is scam so unless you want to continuously losing your money I would recommend that you stay away from this broker. I’ve been trading with them for over a year and trust me when I say it’s not worth the loss
18 January 2021
Unprompted review
Reply from Hugo's Way
Hi Seniq,
At Hugo’s Way, we are committed to ensuring maximum security on client funds by providing cold storage for all client deposits. As an ECN/STP broker, we are able to offer fast transactions and low spreads, directly from our liquidity providers. Since you have not provided any contact details in your review, we are unable to locate your account in order to investigate your complaint further.
Our customer support is open 24/7 to provide clients with any assistance they may need at all times. Please get in touch should you have any questions about your trades, by including your email address within your message.
Regards,
The Hugo’s Way Team
HUGO'S WAY ALL DAY!
Hugo's way Is good with me! No complaints. Deposit, withdrawal and customer service is on point. I get my money out when I want with no problem. They even pay me affiliate commissions weekly non stop. I hope you are here to stay Hugos way!
30 December 2020
Unprompted review
Reply from Hugo's Way
Thanks for your review!
Yea Idk about Hugoway any more
Yea Idk about Hugoway any more. Lately my SLs has be triggered a lot. Too much wic fishing with this broker. Crazy thing is some long wics that are formed with hugosway are not that long on other brokers. But the last straw for me was when price clearly went passed my TP and wasn’t triggered. I’m still confused about that. Trading BTCUSD My Tp was at 23298. The wic went all they way down to 22806 then went back up. How on earth pass my TP by 500 points and not trigger my TP. But if it was a SL it would have been triggered.
26 December 2020
Unprompted review
Reply from Hugo's Way
Hi TP,
We are unable to locate your account as your email address has not been provided in your review. As we operate as an ECN/STP broker market orders are sent directly to liquidity providers. Please note that all orders are executed using Straight Through Processing to rule out the possibility of any third-party interference. Our margin requirements are also in line with the industry standard to protect our clients from excessive loss.
Clients are able to practice trading risk-free using our demo accounts which allow traders to gain a better understanding of how margin levels work on the MT4 platform. The demo accounts also allow users to practice trading with different leverage levels. We also suggest adjusting the leverage settings according to the level of risk you are willing to take.
We strongly encourage you to get in touch with our customer support team via our website in order for us to explore this issue further. Our round the clock customer care support team is available 24/7 to answer any further queries you may have.
We look forward to hearing from you.
hugosway kwill knock you out of the…
hugosway kwill knock you out of the market with their spread i was shocked when they used 43 pips to kick me out of the market i was in profit
23 December 2020
Unprompted review
Reply from Hugo's Way
Hi Marve,
I was unable to locate your account based on the information you provided. Please note that we operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Additionally, our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
Please address your query with one of our dedicated trading professionals and they will investigate this for you. Once an investigation has taken place, they will contact you with a report of exactly what happened. Please get in touch with us quoting your MT4 account number and the trade ID. Our support team is available 24/7 via LiveChat, email or call back request.
Best regards & Warmest Wishes,
The Hugo's Way Team.
Scam
Scam. Do not use them. They will randomly kick you out of your trades and steal your money. You’re better of going with any other broker. DO NOT make an account with them if you value your time and money.
8 December 2020
Unprompted review
Reply from Hugo's Way
Hi George,
We are unable to locate your account as you have not provided your email address in your review. We operate as an ECN/STP broker so market orders are sent directly to liquidity providers. We also provide same-day withdrawals to our clients to ensure quick access to your funds.
If you require any assistance with your account, our 24/7 customer support team is always available to help via Live Chat, email or callback. Please include your email address in your message, and the trade ID of any trades you would like us to look into.
THANK YOU FOR YOUR HARDWORK HUGO'S…
THANK YOU FOR YOUR HARDWORK HUGO'S WAY!!! I'VE been trading with ya'll for 4 months and NO PROBLEMS AT ALL!!!!!
5 December 2020
Unprompted review
Reply from Hugo's Way
Thanks for you review!
Today the market closed and I was in a…
Today the market closed and I was in a hedged position, US30. My buy was in profit and my sell was negative but I had 819 in margin. When the market closed another sell position was opened that I didn’t do. It even had a TP and SL. My negative trade was closed and withdrawn from my balance. They are trying to make me have margin issues to take my money. My buy position. Was even moved to current price when I was well in profit.
28 November 2020
Unprompted review
Reply from Hugo's Way
Hi Courtney,
We assure you that as an ECN/STP broker, all trades opened by clients are sent directly to liquidity providers. There is no intermediary who may alter or create trades on behalf of a client. All market orders must be sent from the trader’s MT4 account.
We ask you to keep your login details safe to ensure that no one can access your account without your permission. Should you believe that your account privacy has been compromised, it is important that you change your password and contact customer support immediately.
We always encourage clients to enable two-factor authentication on your account for added security. Please get in touch with us via our 24/7 Live Support if you require further information!
Best broker for retail trader hand…
Best broker for retail trader hand down! Seeing all the cry babies and sore losers complaints, it just ridiculous.
13 November 2020
Unprompted review
Reply from Hugo's Way
Hi Fue, thanks for the review!
Scam!!!
Do not use this company, especially if you are from the US! This company will do everything in their power to keep your money! I have tried to withdraw my money 4 times and I keep getting the runaround! I was told by a representative that my request would go through for my withdrawal, and then I get another rejection email! They make it easy to take your money, but difficult to get your money out! I absolutely HATE this company!!!!!
7 November 2020
Unprompted review
Reply from Hugo's Way
Hi there,
We are unable to locate your account as you have not provided your email address in your review. Usually, withdrawals are all processed within 24 hours unless there is a problem with your request. This can be due to various reasons depending on your chosen withdrawal method.
We encourage you to contact our customer support team, who are available to assist traders 24/7 through live chat, email or phone call. Please include your email address and username in your message, so that we may look into the status of your withdrawal.
Deposited money never came into my account
I have been depositing money to hugosway with no problem until this time, I deposited money using bitcoin. It has been more than 3 days and I have still not received my money on my account. The customer service keeps saying the same thing that it is in the blockchain base. They stole my money. I will never recommend them and I will advise all my friends to find another broker. Until they give me back my money, they will be on my unrecommended list. Please stay away from them.
29 October 2020
Unprompted review
Reply from Hugo's Way
Hi Emma,
Please be aware that when depositing using Bitcoin, the time taken for the funds to arrive in your account depends on the blockchain traffic at the time. Usually, this ranges between 1 and 6 hours, but this may vary according to the speed of the blockchain. This is not something that we have control over.
We provide detailed guides on the Bitcoin deposit process in the FAQ section of our website. Since you have not provided your email address in your review, we cannot look up your account. We suggest that, should you need any further clarification, you contact our customer support via live chat, email or by requesting a phonecall. Our team is available to help, 24/7.
Been using Hugo's way for about 5…
Been using Hugo's way for about 5 months now, and just recently this week I've been experiencing super quick stop outs. Its as if they are hunting for money. Like if I'm trading and my stop loss is at 15 pips, I'm only risking 5% of my account how do you justify stopping me out at 5pips or even as soon as I go into the negative. I feel like I'm being nickeled and dimed
23 October 2020
Unprompted review
Reply from Hugo's Way
Hi Kenny,
We are unable to locate your account as you have not provided your email address in your review. We operate as a fully transparent ECN/STP Broker, and all orders are executed using Straight Through Processing to exclude the possibility of any third-party interference. Our margin requirements are in line with the industry standard, and we ensure that these rules are followed by all clients in order to protect their trading accounts from excessive loss.
We provide clients with the option to practice trading risk-free using a demo account, which allows you to get used to how margin levels work on the MT4 platform. We also suggest adjusting leverage settings according to the level of risk you are willing to take, and you can also practice trading with different leverage levels through a free demo account.
In order for us to look into this issue further, we encourage you to get in touch with our customer support team via our website. They are available to help with any questions or issues, 24/7.
We look forward to hearing from you.
Hugosay was a very quick and easy…
Hugosay was a very quick and easy process to open an account, customer support were very responsive when needed.
They have a big range of crypto pairs to trade although I only trade the majors myself so cant comment on the other smaller pairs they have. Leverage is really good at 100:1 and Bitcoin deposits and withdrawals made everything quick and easy.
Overall not experienced any negative sides to Hugosway when it comes to crypto trading, so very happy and they tick all the boxes i was looking for.
21 October 2020
Unprompted review
Reply from Hugo's Way
Hi Sharon and thanks for taking the time to share your positive experience with us!
Just had my first withdrawal(done…
Just had my first withdrawal(done through Bitcoin) and from the moment I clicked to withdraw to the moment it was in my crypto wallet was less than 3 hours.
I am happy with that.
8 October 2020
Unprompted review
Reply from Hugo's Way
Hi Steven, thanks for your positive feedback! We’re proud to offer same-day withdrawals to all clients to ensure you alway have quick access to your account funds.
Unregulated criminal broker
Please stay away from this broker, and don't ever send them any document! Hugo way is an unregulated criminal broker doing identity theft! They will steal your ID and get rid of you right away once your documents are given to them! The KYC is a total scam and should not be used by anyone who wants to risk their money on this unregulated scam broker! I wanted to do my KYC to connect other payment methods but once they received my documents plus a selfie with the date of today with on it the name of Jamie, the useless shift leader, the blocked my account! This is how this kind of broker treats a brand-new customer. But the thing is anyone can have multiple accounts under different emails using a VPN. So, you can see the untrained HUGO staff don't have any common sense! I am waiting for a call from the supervisor and thinking to fly over there to meet Jamie to teach him some respect regarding the precious documents they stole from me!
I will post everything on Forex Peace Army in the next few days and open a case for them over them! They already have a bad review over there, and believe me this case will be the nail in the coffin. Thieves and incompetent should not have the right to handle this kind of business in the trading world! Let's see what the supervisor of Hugo FX will tell me about this bloody nonsense!
25 September 2020
Unprompted review
Reply from Hugo's Way
Hi Craig,
We have managed to locate your chat history and found that our Customer Support Agents were helpful and professional when responding to your request.
KYC documents are only a requirement for clients who want to use deposit and withdrawal methods other than Bitcoin. If you choose to submit KYC documents, the name registered on your account must match the name on the submitted documents. Otherwise, clients will need to update their account details. It is standard procedure to ask clients a number of security questions when they request to change their account details. For an extra layer of security, we also ask clients to send a selfie so that we can make sure that the proof of Identity which they have submitted is correct.
From the transcripts of your chat history, we noted that you asked the Customer Support Agent to delete your account. This action was completed before your KYC documents were processed, as KYC verification may take up to 24 hours.
If you require further clarification, you may contact the Customer Support Team 24/7, either through Live chat, email or by requesting a phone call.
Regards,
The Hugo’s Way Team
I deposited $500 on Friday Sept 16th…
I deposited $500 on Friday Sept 16th today 22nd my $500 is gone this is the first time my acct has been withdrawn without my consent. I don't understand how my money went missing needs answers.
23 September 2020
Unprompted review
Reply from Hugo's Way
Hi Carolyn,
Thank you for your feedback. We were unable to locate your account based on the information provided in your review.
Please note that if you have opened trades using the funds that you deposited, your positions would need to follow the margin rules set out in our guidelines. It is common practice for brokers to use Stop Outs should your Margin Level fall below the stated level, in order to protect trader accounts from going into negative balance.
We encourage you to get in touch with one of our Customer Support Agents via Live Chat or Email, or you may request a phone call and a member of our team will contact you at your preferred time. Our team is available to help 24/7, and please include your email address and MT4 account number in your message.
Regards,
The Hugo’s Way Team
I’ve previously put 50 bucks into a…
I’ve previously put 50 bucks into a account. The following week I put another 50 but the wallet link I was transferred to on blockchain didn’t transfer to my hugosway wallet. I’ve contacted them and they found it and transferred it. But it had happened again and apparently they said we’ve already reimbursed you the 50 but in reality I didn’t get my 50 bucks transferred to the account. I still have proof that they owe me 50 bucks.
21 September 2020
Unprompted review
Reply from Hugo's Way
Hi Angel, thanks for your feedback. We could not identify your account based on the information you provided in your review, but we ask you to get in touch with our Customer Support Team so that we may be able to investigate your issue further.
Our team is available 24/7 and can be contacted via Live Chat, Email or phone call. Please include your email address in your message so that we will be able to locate your Hugo’s Way account. We look forward to hearing from you.
Regards,
The Hugo’s Way Team.
Please Please include direct profit…
Please Please include direct profit transfer via skrill . Hugosway is the best . The number of stocks and indices the spread and margin just amazed me. As i live in a country where btc is not widely used . Please include skrill transfer. Hugosway will get a lot of clients from this country Bangladesh . Thank you
14 September 2020
Unprompted review
Reply from Hugo's Way
Hi Areeb, thanks for your positive review. We will pass on your feedback to our management team. Apart from BTC Deposits, we also offer the option to deposit funds using a Visa Credit/Debit Card. Meanwhile, should you require any assistance with depositing, please do not hesitate to contact our customer support team who are available to help 24/7, via Live Chat, email or phone call.
I've used Hugo for a few months and…
I've used Hugo for a few months and haven't had any issues thier email customer support is pretty quick it doesn't matter to me whether they use a phone or not most big popular companies do Majority email support...ive never had issues of moving deposits or getting withdrawals...my experience has been good...my friend in the US recommended them and I haven't seen no issues, my name is Darious
12 September 2020
Unprompted review
Reply from Hugo's Way
Hi Darious, thanks for sharing your positive review! At Hugo’s Way, we’re proud to offer 24/7 customer support through Live Chat, email or phone call, ensuring our clients can contact us at any time via their preferred method should they need any assistance.
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