Bought a iPhone 11 max pro, had a faulty battery, sent it back to Hulii and requested a refund but never got the full refund, they shortchange me $180.00 when I paid $945.00 for the phone. Never trust... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The poor rating is for customer services. I bought a phone 4 months ago and is still under warranty. There is a problem with the motherboard apparently.I have been trying to contact customer services... See more
Company replied
I bought an iPhone 7+ 128GB rose gold and it arrived within a week. However, the camera was blurry and was making weird noises. Communication via email with the company was quite good, they replied wi... See more
Company replied
Scam site. Do not buy!!! Did not deliver phone and won’t return calls or emails. Fair trading is investigating them.
Company details
Information provided by various external sources
Hulii is changing how the world purchases electronics. Acting as a trusted bridge between consumers and refurbishers, Hulii is on a mission to provide a smarter alternative for purchasing renewed devices.
Contact info
Australia
- 03 6118 7190
- hello@hulii.com
- hulii.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and excellent price /…
Good service and excellent price / quality ratio.

Reply from Hulii
The phone came exactly as shown from…
The phone came exactly as shown from the internet and delivery was fast. Happy with this purchase. :)

Reply from Hulii
Fantastic product
Fantastic product, my son was super happy with his iPhone 7, and quick postage too!

Reply from Hulii
Happy Customer
Changed my mind a few moments after placing my order. Customer Service refunded the order instantly. I then placed the order for the correct iPhones. Fast shipping, phones were basically new condition.

Reply from Hulii
Perfect service
Friendly customer service. Fast delivery. Phone better than expected. Would recommend, thanks!

Reply from Hulii
Great customer service
Great customer service! Online chat answered all my questions! My iPhone arrived super quick and in perfect condition!!

Reply from Hulii
Great.. great... great!
Easy process...quick transaction... we received what was promised... great tracking service with delivery of purchase. Very fair prices.

Reply from Hulii
They were both very helpful when I…
They were both very helpful when I asked a few questions and the phone is in xcellent condition

Reply from Hulii
Value for money
A good way to save one’s pocket whilst using a recycled product and therefore lessening the burden on the environment.
I can recommend it.

Reply from Hulii

Reply from Hulii
I couldn't believe it was a refurb! Great affordable refurbished phones
I was recommended to Hulii from a friend, I had my S7 for a few years and was looking for an upgrade but didn't want to pay the premium for a new phone or enter a binding contracting.
I was really impressed with the diverse range of Apple and Samsung phones that Hulii have on site. I opted for a perfect condition Samsung S8 as it was closely aligned with my previous phone. The phone arrived to me in Australia within a few days and I couldn't believe that it was a refurb phone. It was flawless in how it looks and runs, I have had a few phones in my time and it runs as perfect as any new phone.
It came with a charging cable which was handy as the charging port was different to my old S7. Hulli is great, I have actually recommended them to a few friends who have never considered a refurbished phone.
I love my new phone and will be looking to revisit in a few years when I need an upgrade.

Reply from Hulii
Great Service
I was a bit wary of this company at 1st (because they’re new they don’t have many reviews) but after chatting to helpful customer service guy I decide to go ahead and buy one.
My phone was delivered on the date promised and is working like new.
I’m very happy with my new phone and I thought the service was great. I’d recommend Hulii to everyone.

Reply from Hulii
Quick delivery, good quality and nice packaging!
Quick 2 day delivery in HK, good quality of phone, nice packaging! Very reasonable price.

Reply from Hulii
Staff were very helpful and nothing was…
Staff were very helpful and nothing was a problem. So far my phone is great! Thanks team, I am glad that I found you and in future would use you again :)

Reply from Hulii
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







