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Humanscale Reviews 1,374

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TrustScore 4.5 out of 5

4.5

Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their sleek design, functionality, and longevity, often highlighting their value for money. Many people found the website easy to navigate and the ordering process smooth. The customer service and staff are consistently described as excellent, with many reviewers appreciating their helpfulness, prompt responses, and efficient problem-solving. However, some customers expressed dissatisfaction with specific product issues, such as headrests that slide down or force a forward posture, and desks that broke after a few years. A few people also experienced significant delays in receiving their orders, with some noting a discrepancy between advertised shipping times and actual delivery. There were also isolated reports of frustrating customer support interactions, where individuals felt their concerns were not adequately addressed.

What people talk about most

Product

People report positive experiences with product, often praising the quality, longevity, and design of items... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent, quick, and helpful... See more

Order

Consumers generally find the ordering process to be positive, highlighting an easy-to-navigate website and... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and commitment to customer... See more

Website

Customers had positive experiences with the website, finding it easy to navigate and use for ordering. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Humanscale is awesome. We purchased 15+ Liberty Chairs in 2012 and a few more over the years. I am so glad we are able to purchase replacement arm pads for our aged chairs. The chairs themselves are... See more

Company replied

Rated 5 out of 5 stars

We ordered the sit-stand desks and chairs as COVID started to look like our work offices. Now we are retired and continue to use our home offices and need to clean up the cable tangles for good. The... See more

Company replied

Rated 5 out of 5 stars

I couldn't be more pleased with your service. Aaron Molloy responded to my email regarding replacement parts within less than an hour of my sending it. He provided an immediate solution that allowed... See more

Rated 5 out of 5 stars

I was able talk on the phone with real Human. Got advice for sending mail to right place. Got response very timely manner and support gave me link to buy and how to replace part with picture and ins... See more

Company replied

Company details

  1. Manufacturer
  2. Business-to-Business service

About Humanscale

Information provided by various external sources

Promo Image

Humanscale is the leader in ergonomic tools that improve the health and comfort of work life. Shop our award-winning office solutions, including task chairs, standing desks and more.


Chairs and Stools
Monitor Arms & Integrated Docks
Sit/Stand Solutions
Lighting
Keyboard Systems
Technology Tools
Cable Management
Ergonomic Tools
Ergonomic Consulting

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 36% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Easy ordering

Happy that I could order direct from the manufacturer. However, I also need the square vesa plates and I did not see them on the website. Please let me know if they are still available. We have both styles of arms.

8 August 2025
Rated 5 out of 5 stars

BEST

Best chair i could find after a lot of research.

31 July 2025
Rated 5 out of 5 stars

I couldn't be more pleased with your…

I couldn't be more pleased with your service. Aaron Molloy responded to my email regarding replacement parts within less than an hour of my sending it. He provided an immediate solution that allowed me to order the parts to resolve the problem in less that 24 hours. Excellent service!

25 July 2025
Rated 5 out of 5 stars

Customer support

Customer support responded promptly with the correct information and link to order the spare parts I required to replace arm pads.

11 July 2025

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