Humble Business Group Ltd Reviews 166

TrustScore 5 out of 5

4.8

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Rated 4 out of 5 stars

Jamie is very proactive, efficient and helpful. Our experience with pick up an drop off of the car we hired was excellent. All questions we asked was quickly responded too and the whole process was ea... See more

Rated 5 out of 5 stars

Jamie absolutely saved our bacon when our car wouldn’t start and we were due to leave for a holiday. He was incredibly helpful and accommodating and could get a car to us within a couple of hours on a... See more

Rated 5 out of 5 stars

We had an amazing experience! The car was delivered to parking close to our air B and B the night before our rental with parking paid until pickup time. The price was super reasonable and the car was... See more

Rated 5 out of 5 stars

Jamie always answered any questions quickly and efficiently. Humble makes renting a car a stress free experience!

Company details

  1. Car rental company
  2. Transportation service

Written by the company

We are a home service business called Humble Business Group. We believe in honest work, quality service, and treating every customer like family. What started as a small business has grown into a trusted name across multiple different service industries. A few examples of our business lines include: - Humble Hire - Humble Removals - Humble Cleaning - Humble Waste removal


Contact info

4.8

Excellent

TrustScore 5 out of 5

166 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

After having my car stolen and used up…

After having my car stolen and used up allowance for car hire with enterprise I needed one more week and tried humble.. what a friendly, personable service. Very accommodating to say the least. I ordered for full week but didn’t need the full 7 days.. no quarms to return two days back without questions.. he came to house to pick it up. So easy and stress free such a lovely guy very genuine. Highly recommend this company from a woman’s perspective too.

6 April 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, fast and responsive when contacting, would recommend using Humble and will use for any car hire needs!

15 March 2024
Unprompted review
Rated 1 out of 5 stars

Any excuse not to rent

Any excuse not to rent
Would not recommend

As for your reply
You confirmed the booking stated you had a car to collect and could drop that evening.
Then the car was not ready until the next day after we made payment then magically you called the customer and all off a sudden engine light was on.... Who services does not make sense.
Fully refunded appreciate this but please don't say you have a car then don't

20 March 2024
Humble Business Group Ltd logo

Reply from Humble Business Group Ltd

Hi Tom, you requested a car to be delivered same day. We do not have a large fleet like the big car hire companies. All of our cars were unfortunately already with other customers.

If we do not have a car available to give you i'm not sure what you expect-we cannot magic one out of our..back garage.

Edit: You didn’t make payment. You purchased some gift cards on the website. I’m legally not allowed to bring you a car if the engine light is on. It’s not safe. It’s not an excuse, it’s good practice. We could have taken your money and given you a dodgy car but when it breaks down on the motorway then we have an even bigger problem on our hands. So I think we made the right decision.

Rated 5 out of 5 stars

Quick and easy service

Quick and easy service!
I found humble hire online and even though the website was closed I called the number and managed to rent the car on the same day at no extra cost! And delivered! Amazing service loved the car will defneitly be using humble hire again!

7 March 2024
Unprompted review
Rated 5 out of 5 stars

Wow - Outstanding customer service

Wow, blown away by the customer service. Due to unforeseen circumstances I had to cancel my hire car at 1220am on the day the car was due to be dropped off. Jamie replied 40 minutes later at 1am telling me that it was not a problem and that I’d receive a full refund….. a full refund!!! Name me another company that not only allows you to cancel anytime but then gives you all your money back???? The no problem attitude really was a breath of fresh air and was welcomed at the time allowing me one less thing to worry about at a stressful time. Should I ever need a car again I will definitely be using Humble. Highly recommended.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

So easy to book delivered on time and was contactable. Very polite and great customer service. Would highly recommend and definitely use again

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I wanted to take a moment to express my sincere appreciation for the outstanding customer service provided by Jaime during my recent rental experience with Humble Hire.

Despite the cars not being brand new, Jaime's dedication to ensuring customer satisfaction truly stood out. Their professionalism, attention to detail, and willingness to go above and beyond to meet my needs made a significant difference in my overall experience.

While the cars may not be your typical rental fleet, I found that their quality matched the reasonable pricing offered by the company. Jaime's exceptional service complemented this well, leaving me thoroughly impressed and eager to recommend Humble Hire to friends and family.

9 February 2024
Rated 5 out of 5 stars

Great company and service…

Hired a car for my daughter to use whilst visiting from Canada over the Christmas period. Jamie was so helpful right from the start and went out of his way to be so accommodating. The whole process was painless and it was lovely to have that personal touch. Will definitely use again.

18 December 2023
Unprompted review

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