Hume Health Reviews 

I had a really good experience buying from Hume and the customer service was excellent I am enjoying the band and the scale, it’s the right information and to the point

My inquiry was addressed satisfactorily in a very timely manner. The customer service rep was professional and courteous.

Elaine was very prompt, courteous and helpful. She was professional and respectful and quickly took care of my needs.

My interaction with Gixela and all the Hume staff has been wonderful. If you ever have to deal with their customer service, know they have your best interest at hand and will treat you warmly.

Thanks,
BB

I’m a new customer to HUME, literally getting my band last week. I love all the details and all the information it gives, however, had a slight problem with it tracking my sleep. I would like to say upon contacting customer service, all the staff has been extremely helpful and taking care of the problem. They are sending me a new band, which is fantastic customer service. I’ve had an Apple Watch for five years, and this does far more, more comprehensive data, and the information portrays definitely helps you get a handle on your overall health and well-being. I would definitely recommend the HUME band for those that are taking their health, wellness, and physical fitness seriously. They definitely stand behind their product and everybody you contact is more than willing to help to make sure you’re completely satisfied.
John C

The Hume band has been a completely disappointing experience. Its metrics are not only missing at critical times but also inconsistent when they do appear. I’ve found it nearly impossible to trust the readings because they fluctuate wildly from one exercise to the next. Even worse, the device often struggles to connect properly during workouts, causing constant interruptions and frustration. For something that’s supposed to help track fitness progress, it’s unreliable and more trouble than it’s worth.

After many email exchanges, Hume finally confirmed the hardware was defective and offered a full refund. For a product worth over £150, I was bitterly disappointed.

My experience with Hume Health’s customer support has been exceptional.

I accidentally placed an order for the Hume Band 2.0 and contacted their support team to request a return. Yvonne responded promptly, professionally and with genuine empathy throughout the entire process.

Initially, I was offered a 50% refund if I chose to keep the band. After further discussion, the team explained that they do not have a local return facility and that arranging a return courier was not feasible. To my surprise, they proceeded to issue a full refund and kindly told me to keep the band.

The refund was processed exactly as promised, demonstrating that Hume genuinely stands behind its customer service.

My only constructive feedback is regarding this very generous policy. In my case, the purchase was a genuine mistake, and I greatly appreciate the trust that Hume placed in me. However, I do wonder whether such a policy could unintentionally be exploited by dishonest individuals seeking to obtain a free device. It may be worthwhile for the company to consider safeguards that continue to support genuine customers while reducing the risk of abuse.

Overall, I am grateful for Yvonne’s professionalism and kindness. Excellent customer service deserves recognition, and I would not hesitate to recommend Hume Health based on the way they handled my situation.

Elaine was great at resolving my issues. She was prompt and courteous.

Great customer support when it mattered most!

I recently ran into a hardware sensor issue ("Measurement Failed" loop) on my Hume Pod that affected both myself and my wife. While it was disappointing to have the device fail, the customer support experience was outstanding.

​Jerald from the support team was attentive, listened to the troubleshooting we had already completed, and quickly escalated the issue to get a warranty replacement processed for us. Really appreciate a company that stands behind their product and takes care of their customers. Looking forward to getting our replacement Pod!

Good design, good UI and generally good products.

My Hume band was delivered to the wrong address accidentally. With the help of Criszon,Francis and Lek working with me they replaced it for me. I am loving my Hume band and excited to see my progress as it collects the data it needs. Thank you for the great customer care

I’ve been using my Hume Band 2.0 for about a week when I encountered a charging issue caused by a hardware defect. Thankfully, Elaine from customer service was able to help resolve the issue in no time. She responded promptly, understood the problem, and worked quickly to find a solution. She even arranged a replacement for my defective Hume Band.

I truly appreciate the fast, efficient, and excellent customer service. Thank you, Elaine, for your help! Overall, it was a great support experience.

I had a little problem with my strsp on my Hume band 2.0 and Rey was able to solved it fast. I had and answer/reply with a solution. I totally appreciate that.

I made a significant investment in the Hume band and scale. At 66, I prioritize my health and want to track everything meticulously. While I’ve used other scales, the Hume band and scale have taken my tracking to a whole new level.

About 30 days after purchasing my Hume band, I reached out to them when they released the upgraded 2.0 version. To my delight, they responded promptly and expressed their willingness to upgrade me to the new band. I’ve received responses from Maui, John, and Ellaine.

I want to express my gratitude to everyone who has assisted me in this matter. I eagerly anticipate receiving my new Hume 2.0 band.

Everybody in the HUME Customer Service is outstanding from Mary Ann, Grace, Jeko, and last but not least Bianca have all helped me and my wife.
All deserve major Kudos for jobs well done!!

My device got snapped off and lost during a move and they fixed the issue with kindness in there heart much appreciated 10 stars

My Hume app wasn't letting me sign up for a free trial. I emailed Hume Support and Maui helped me quickly with activating the trial. I really appreciate it!

I never judge people by mistakes. I always judge people by how they take responsibility for mistakes. Lois and Hume health have given me exceptional customer service.

I was having an issue with one of their products not only did they send me a new one they accidentally sent me a second product. And when I offered to send it back, they said to go ahead and keep it. They’ve been responsive and helpful. I’ve seen other reviews saying that their customer service was giving them the runaround. I did not have that experience at all. They were fast and effective. I am blown away.

Resolved issue quickly and effectively.

Poor quality, poor return policy, poor customer service. Basically, a knock
off brand that did not work at all. After a month of use, I did a 10-mile hike that did not log a thing. So after reaching out to customer service a few times via email to reset the band it still did not work and they blamed me. No phone call and no one reached out to me! Nothing but a money grab! Beware!