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Humidity Reviews 304

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made and true to their descriptions and photos online. Many appreciate the natural fabrics and comfortable fit, with several reviewers highlighting the prompt and efficient delivery service. The ordering process is frequently described as easy and straightforward. However, some customers experienced issues with delivery times, with orders taking longer than expected to arrive. A few reviewers also mentioned that sizing could be inconsistent, leading to items not fitting as anticipated despite checking measurements. Additionally, some people noted that certain product features, like buttons and clips on jeans, did not last long.

What people talk about most

Product

People report positive experiences with product quality and description. Many reviewers praise the great... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Customers had positive experiences with service. Many reviewers praised the great service, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality just as excellent as my last purchase several years ago - such a well made and useful layering piece as well as so lovely to sleep in when temperatures climb with 100% natural cotton fabric. P... See more

Rated 5 out of 5 stars

I've received my Fleur Ziggy dress. Thrilled, sizing and description accurate. A delightful light cotton voile which can take me anywhere. Beautiful mint/navy print is not see through, I'm so impre... See more

Rated 5 out of 5 stars

This lovely chocolate, crossover soft jumper is true to its photo. The crop style is perfect for short bodice frame. The item arrived in excellent packing within the week. I'm very happy shopping w... See more

Rated 5 out of 5 stars

My Humidity parcel arrived in timely manner. Humidity quality always delivers and the Maison cardigan was no exception. My size was sold out in NZ so I ordered it from Australia. The shipping bumped t... See more

Company details

Written by the company

Humidity is crafted in the stunning Margaret River region in Western Australia, where the “lifestyle and environment “are just a few of the secret ingredients to the brand. Our designs fit “just right” because we check and test every piece.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

304 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Highly unreasonable to not offer exchange or credit for wrong fit

I purchased cord pants that arrived looking different in colour than online, and the sizing didn't work on me, despite me checking measurements. I was shocked that they won't accept an exchange if something doesn't fit. This is standard for online clothes purchases these days. I am making a complaint to Fair Trading and think this is wildly unreasonable. It makes no sense for me to have $100 pants that are unwearable that I can't exchange as while size charts and photos are great, often when you actually try things on they are not quite right. This is an unreasonable policy that buyers should be aware of.

2 September 2025
Unprompted review
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Reply from Humidity

Hi Caitlin,

We’re sorry you feel disappointed with your purchase. However, as mentioned in my email, our Returns Policy is clearly stated in multiple areas across our website and at checkout — all sale items are final and cannot be returned or exchanged. You cannot proceed through the checkout without confirming that you understand and accept this. This policy is standard practice for many retailers when items are offered at heavily reduced prices, as processing returns involves significant costs. As a small business, we are simply unable to absorb the costs that come with processing returns on discounted items.

We take great care to provide accurate product information: every garment is hand-measured by our team, and photos are taken to best reflect true colours. Many of our customers rely on these details successfully when purchasing online.

While we understand it’s frustrating when an item doesn’t work out, our policies are transparent and in place to keep our collections affordable and sustainable.

Kind regards,
Humidity Lifestyle

Rated 5 out of 5 stars

Prompt Delivery

I ordered two pair of cord pants, delivery was prompt and pants were lovely. Bought sample pairs at excellent discounted prices. Gorgeous colours

18 July 2025

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