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Humidity Reviews 304

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TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items are well-made and true to their descriptions and photos online. Many appreciate the natural fabrics and comfortable fit, with several reviewers highlighting the prompt and efficient delivery service. The ordering process is frequently described as easy and straightforward. However, some customers experienced issues with delivery times, with orders taking longer than expected to arrive. A few reviewers also mentioned that sizing could be inconsistent, leading to items not fitting as anticipated despite checking measurements. Additionally, some people noted that certain product features, like buttons and clips on jeans, did not last long.

What people talk about most

Product

People report positive experiences with product quality and description. Many reviewers praise the great... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the great quality of items,... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the ordering process easy... See more

Service

Customers had positive experiences with service. Many reviewers praised the great service, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Quality just as excellent as my last purchase several years ago - such a well made and useful layering piece as well as so lovely to sleep in when temperatures climb with 100% natural cotton fabric. P... See more

Rated 5 out of 5 stars

I've received my Fleur Ziggy dress. Thrilled, sizing and description accurate. A delightful light cotton voile which can take me anywhere. Beautiful mint/navy print is not see through, I'm so impre... See more

Rated 5 out of 5 stars

This lovely chocolate, crossover soft jumper is true to its photo. The crop style is perfect for short bodice frame. The item arrived in excellent packing within the week. I'm very happy shopping w... See more

Rated 5 out of 5 stars

My Humidity parcel arrived in timely manner. Humidity quality always delivers and the Maison cardigan was no exception. My size was sold out in NZ so I ordered it from Australia. The shipping bumped t... See more

Company details

Written by the company

Humidity is crafted in the stunning Margaret River region in Western Australia, where the “lifestyle and environment “are just a few of the secret ingredients to the brand. Our designs fit “just right” because we check and test every piece.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

304 reviews

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Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Surprising find in online fashion...I…

Surprising find in online fashion...I live in a rural town with a small boutique stocking different labels and bought a dress instore. "Humidity" I was pleasantly surprised and ordered others from this label online. I now have some great casual/classy/simple designs and I love that they are Australian.
Great experience all round 10/10

17 February 2025
Rated 5 out of 5 stars

Humidity is great to deal with

Humidity is great to deal with. I recently had a problem with an items size, and they were extremely helpful in resolving the issue. I have made about 10 purchased from them, and their postage is the most inexpensive I have encountered. Well done Humidity.

27 December 2024
Rated 5 out of 5 stars

Perfect cardigan!

Love everything about the product. Advertising images were spot on and I can’t wait for a little cooler weather to wear it. Also really appreciate the information provided around delivery. Thank you!

23 December 2024
Rated 5 out of 5 stars

Blouse

I have found the garment to be of good quality
Well made , and love the material
Works with what l wear comfortable

20 November 2024
Rated 5 out of 5 stars

Easy to order

Easy to order. The advice regarding sizing for individual pieces depending on cut, makes ordering the right size easier.
I have been happy with my purchases and the service

18 November 2024
Rated 1 out of 5 stars

Purchasing during sales with NO exchanges/ returns need to change

Purchasing during sales is something we ALL want especially during these very tough financial times. It would be more inviting to purchase online from Humidity if they were more flexible with returns/exchanges rather than dictate what was on their website to cover themselves and reject exchanges. We all know how different it is when purchasing online and something just doesn't look right on the individual. They were not accommodating at all!

18 November 2024
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Reply from Humidity

Hi Renee,
We are sorry that you feel this way. Our sales policy is in line with most brands and we do go above and beyond to make it as clear as possible that our sales policy is that "Sale items cannot be returned or exchanged". This information is accessible all over our website, sale posts, and emails.
We would have explained further to you that returns come with a processing cost- all returns must be checked first, re-steamed, sometimes relabelled and repackaged. Sale items are sold at a huge discount- we just cannot justify these costs in time and wages- there is no trying to be difficult. We understand it's tough out there, but we always say to our customers that ring us to see what we think - "Don't buy if you're unsure." We always strive for a happy customer. If you have any questions or need further assistance we are always happy to help.
Kindest,

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