Hummibikes Reviews 10

TrustScore 2.5 out of 5

2.5

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Company details

  1. Bicycle Shop
  2. Cycling Club
  3. Bicycle hire shop
  4. Bicycle repair shop

Written by the company

Re-evolucionamos el deporte con una clara misión de ofrecer un servicio de excelente profesionalidad en la asistencia técnica y venta al ciclista para que practique su deporte favorito de la manera más confortable, con las mejores marcas y servicio del mercado


Contact info

2.5

Poor

TrustScore 2.5 out of 5

10 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Bike Rental - not the best

Said we'd be at the store for 10am when they opened to pick up bikes for a day-rental. Bikes weren't ready and we didn't leave the store till almost 12pm. When we got to our destination, some of the bike parts were loose, or needed to be adjusted and we didn't have the tools to do so. Some basic "let's see how this bike fits you" and assuring that things like the handlebar stem are tightened are both common sense and safety concerns. Thankfully we were able to find a hardware store quickly that had the tools we needed, but we were charged a full day rental for what felt like a 1/2 day of riding. It was a disappointing experience - I'll look for alternatives going forward.

21 August 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a product in the online…

I ordered a product in the online store, but it was not sent and no one contacted me. I tried to contact them using email, whatsapp and instagram, they were reading my messages but did not respond. It took almost a week for them to finally reply and tell me that they do not have the product I ordered.

20 April 2025
Unprompted review
Hummibikes logo

Reply from Hummibikes

Hola Mykola,

Lamentamos sinceramente la experiencia que tuviste. Tal como te explicamos por WhatsApp el pasado 24/04, se trató de un error puntual de stock que, por desgracia, nos impidió procesar tu pedido como esperabas. Al no contar con alternativas adecuadas, optamos por realizarte el reembolso de inmediato.

Entendemos tu malestar y te pedimos nuevamente disculpas por la falta de respuesta inicial y cualquier inconveniente causado. No es el nivel de atención que queremos ofrecer, y estamos trabajando para mejorar nuestros tiempos de respuesta y la gestión de incidencias como esta.

Ojalá tengamos la oportunidad de atenderte mejor en el futuro. Si decides volver a confiar en nosotros, haremos todo lo posible para ofrecerte una experiencia a la altura.

Un saludo cordial,
El equipo de hummiBIKES

Rated 1 out of 5 stars

No contestan

Web lenta, horrorosa de navegar en la que publican un número de whataspp de atención al cliente al que no se molestan en contestar.

3 September 2024
Unprompted review
Show reviews in all languages. (10 reviews)

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