Hunkemöller Reviews 

quick delivery , girlfriend happy , so makes my life better

When placing my order it was duplicated on the website, taking both payments. I contacted Hunkemoller through the live chat straight away to attempt to cancel one order, however was told this wasn’t possible and I would have to pay to return one delivery once received. The order wasn’t even ready for despatch yet.

Upon receiving my orders, they had sent the wrong product. I went through the return application process and, despite also being sent the wrong product, I still had to pay the return fee. Also the return label was emailed for printing at home, with no other options despite not having a printer.

An absolute nightmare of a company to try and communicate with or return products. It feels like they’ve gone out of their way to make it difficult.

Only positive - decent products if you get the right ones.

Fast and efficient

terrible customer service. For return items, they ages. If you call, you need to wait for atleast 10 minute on the call. Stupid chatbox. I will not recommend anyone to buy anything from them.

Terrible customer service for returns. They use Evri to return parcels and despite the parcel clearly being lost by Evri after 13 days (surprise surprise) they will not refund me until investigating fully despite this going over the UK standards for retailers to issue a refund. Their customer services department which is located outside the UK does not seem to understand this which is hugely frustrating. I would not purchase from them again online as it is too much hassle if something is not right.

Placed an order, dispatched to evri, received my email informing me they had the package and would notify when delivering.
Never received any further info, decided to track the item, to find it being returned to sender.
Contacted the company who were not very helpful.
I was told a refund would be issued as the item could not be resent. Suggested I order it again, no stock availability. Not impressed.

Fast delivery item as shown on the model and came in a lovely package.
very pleased with the service will order again Hunkemoller

Awful company I sent 2 return parcels back over 2 weeks ago and they have not refunded me! Customer service is rubbish they just keep you waiting longer I want my money back!! Won't be buying from them again am going to have to open a PayPal case to get my money back

Dont order from this company. Never received my goods. Extremely poor customer service. They just rip you off. £40 out of pocket. Customer service never get back to you. Evri just pass you over to them and vice versa

Great products , good delivery , always beautifully packaged !

Zero stars

Items returned on 13/03/24 and i have used evri with the return label printed from there site.
Have the proof postage to prove it. Hunkmoller have not received…presume lost by evri.....
And I am £69 out of pocket and no product to show for it.
i have tried couple of days to get in contact with them but no luck.
No response for Hunkmoller for several days.9

Seriously avoid at all costs, unless you want to end up out of pocket.

Appalling level or lack there of, of any type of customer service. Items returned due to incredibly poor fit.
Used Evri. Have the slip to prove it. Hunkmoller have not received…presume lost by evri(their choice of return partner)
And I am £40 out of pocket and no product to show for it.
The entire process was a faff. No response for HM for several days.
Ended up going through Klarna dispute which proved fruitless.
Seriously avoid at all costs, u less you want to end up out of pocket.

Extremely poor company, unprofessional and unavailable customer service after 1 full month of no order dispatch and trying to contact customer service. Will never use again or reccomend to anyone. Offered nothing in compensation or sympathy, and no attempt to fulfil the order, happier to cancel and waste more time with a refund. 0/5 stars.

They promise next day delivery if ordered by a certain time, it's now 9 days since placing my order & still haven't received my order. Spoke to them yesterday & they haven't even processed my order yet, although they have of course taken my money. When asked if they could cancel my order they said they can't. AVOID this company at all costs, would give them zero stars if it was an option!!!

Packaged well, prompt delivery with clear communication.
My only issue, is I've had to return the underwear as I was more out of the bra than in it! Would be so helpful if there were more details regarding how much "push up" there is on an item and guidance about sizing up! Such a shame, as the items were lovely.

Order arrived which I need to return as poor fit on the bras. There was no invoice or return label in the parcel. I have tried on numerous occasions and via different methods to contact customer services and have not had a reply. Will not order from this company again. God knows when I will get my refund

Delivered in only a few days to uk

Was a bit worried given all the negative reviews but I’m very pleased with the service I received & have had no issues at all - fab bras, delivered quickly & reasonably priced = a very happy customer

Lovely underwear and PJ’s. My favourite shop. Easy to order online and fast delivery.