Hunza Foodways Reviews 

301
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers had a great experience with this company. Customers frequently mention that the items are completely genuine, exceptionally fresh, and always arrive in secure, carefully designed protective packaging. Many people truly love the organic herbal teas and natural health products, constantly noting their wonderful taste and high effectiveness. However, some customers also noted that delivery services can occasionally be quite slow, causing frustrating delays in receiving their ordered parcels. A few reviewers experienced separate issues with receiving incorrect items instead of what they originally purchased or discovering minor product quality flaws. Buyers also pointed out that getting timely responses from customer support teams during issues can sometimes be quite challenging.

What people talk about most

Product

Users describe positive interactions with product, highlighting authentic organic items, excellent packaging,... See more

Quality

Reviewers highlight positive aspects of quality, expressing satisfaction with items like pure shilajit, fresh... See more

Order

Reviewers mention positive feedback about order, highlighting excellent packaging, great product quality, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Reviewers note instances of excellent packaging and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I places the order online, the order arrived as described. It was well packaged and just as advertised. The only downside is that delivery was a bit slow, but this is out of the companies own hands.

Rated 5 out of 5 stars

This was third order from Hunza Foodways and I am very satisfied. My first 2 orders were for spearmint tea, it has been very beneficial. This time the honey tastes amazing

Rated 5 out of 5 stars

Very good quality and texture of flowers.. Happy to order here because I tried to find out this chamomile tea in so many pansar shops but their quality was so pathetic and finally I got to know this p... See more

Company replied


Company details

  1. Organic Food Shop
  2. Dry Fruit Shop
  3. Grocery Store
  4. Health food shop
  5. Oil Store

Written by the company

Hunza Foodways is a trusted provider of premium-quality organic and natural foods, sourced directly from the pristine valleys of Hunza, Pakistan. Specializing in dried fruits, nuts, cold-pressed oils, herbal teas, and traditional Hunza specialties, the company is dedicated to offering 100% pure, chemical-free, and sustainably sourced products. With a strong commitment to health, wellness, and sustainability, Hunza Foodways ensures that every product meets the highest standards of quality and freshness. By supporting eco-friendly practices, local farmers, and sustainable agriculture, the company strives to preserve the region’s rich traditions while delivering nutrient-rich foods to customers nationwide. Customers can shop with confidence at HunzaFoodways.com, where purity meets tradition.


Contact info

3.9

Great

TrustScore 4 out of 5

301 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.9

All reviews

(301)

85 reviews in the last 12 months

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Rated 2 out of 5 stars

My first experience shopping with them

My first experience shopping with them. The product quality is good but their delivery & customer services are horrible. Recieved my order after 3.5 weeks. ! They don't send shipping update via an email or respond to the given number for days.

Not going to order from them again although they offer good quality dry fruits.

7 February 2024
Hunza Foodways logo

Reply from Hunza Foodways

Hi Madeeha,

Thanks for the detailed review. We apologise for the delayed delivery and unresponsiveness over email/WhatsApp.

Actually, from 19 January to 4th Feburary, there were strikes across Gilgit Baltistan, due to which internet connections were blocked/unavailable and our operations were disrupted. We made sure to ship as soon as possible when the services were available.

Usually, the delivery takes 3-5 days once shipped. In your case, it did take 2 weeks for processing and another 3-5 days for delivery,

We are glad you liked the product.

Kind regards,
Sehrish

Rated 3 out of 5 stars

Buckwheat Complain

Hello, hope everything is well. i purchase buckwheat from you because it is gluten free. Last time, taste of flour was very good just like natural but this time the taste is sour. I think this time floor is not fresh and it is very difficult to eat.
Hope next time i will not face this type of issue. Otherwise your product price, quality, delivery method everything is good.

Thanks
Imran

22 January 2024
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Reply from Hunza Foodways

Hi Imran,

Thanks for the detailed review. We have recieved the complain and are rechecking the stock.

Inshallah we will replace this stock and make sure to send better qualtiy in future orders.

Kind Regards
Sehrish

Rated 1 out of 5 stars

Kashmiri Original Saffron – Zafran (زعفران) Its not original. Fake

its not genuine product. I need refund. I contacted to customer service. They are not replying. I will not recommend to buy
Kashmiri Original Saffron – Zafran (زعفران)
Its not original.

17 January 2024
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Reply from Hunza Foodways

Hello

The Kashmiri Zaffran is original saffron from different valleys of Kashmir. They are slightly different from Iran's Saffron. If you had not liked the saffron you could have returned it with our excellent 7-14 days return policy: https://hunzafoodways.com/refund_returns_policy/

We did not receive any feedback once the product was delivered, we just rechecked both email and WhatsApp but no return request was made.

Regards
Hunza Foodways

Rated 1 out of 5 stars

Scammer alert

Did not send the product , no one replies to emails , just keep sending the review form , a bunch of scammers . Donot buy from this page !!!

24 October 2023
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Reply from Hunza Foodways

Hello Mrs Zee

Sorry for the inconvenience caused, your order was canceled promptly as Dandelion Tea was out of stock. The order was placed as Cash on Delivery order and hence no payment was made in advace. The order cancellation was communicated via email too.

So you can not accuse us of scamming.

Please use appropriate taglines for the reviews as "Scammer alert" and "bunch of scammers" may not be the appropriate words to use when a shop cancels your order for an out-of-stock item.

Regards
Hunza Foodways.

Rated 1 out of 5 stars

It almost have been a week since i have…

It almost have been a week since i have ordered something, but yet not delivered!
Sent an email but no response, Wow
What an incredible service🌚

10 October 2023
Hunza Foodways logo

Reply from Hunza Foodways

Hi Mr Israr

Sorry for the delayed delivery. The order was delayed due to road blockage at the Hunza-Islamabad road. We hope you liked the products.

Rated 4 out of 5 stars

Good products as ever

Very good logistics and packing. Apricot, Shahtoot and Zarshak are good and clean. Zeera has much dust, we have to wash off with water before use. Can't say much about the rubinha honey, same taste as acacia. It is good if regular customers are informed of availability of fresh produce and best time to buy.

1 October 2023
Rated 5 out of 5 stars

Amazing Product

Though deliver was bit late, probably Eid Holidays, Nuts are amazing

17 July 2023
Hunza Foodways logo

Reply from Hunza Foodways

Thanks for your feedback ✨

Rated 4 out of 5 stars

Satisfactory

The product I received was satisfactory and as per my expectations.

9 July 2023
Hunza Foodways logo

Reply from Hunza Foodways

Thanks for your feedback ✨

Rated 5 out of 5 stars

Nice

Please provide 24 7 contact services

13 July 2023
Hunza Foodways logo

Reply from Hunza Foodways

Thanks for your feedback ✨

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