I bought a gold necklace via the Shop app but didn't get a confirmation email from Hurley Burley. I messaged them and they responded the next day, resolved the issue and located my order, which was... See more
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Review summary
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Good prices and very fast delivery. Very nice packaging and possibility to add custom messages. The customer service couldn't be better. Great communication from their team, honestly can't recommend t... See more
Company replied
I have just received my papaer clip necklace. It is amazing, very good quality. Speedy service, beautiful packaging and amazing product. Will definitely order again. Thank you
Company replied
I have recently being in touch with Hurley Burley regarding an unusual request. They have been amazing from start to finish and I can't thank them enough.
Company replied
Company details
Written by the company
Hurley Burley is a luxury jewellery and accessories company specialising in high quality products, beautifully personalised to create treasured bespoke gifts.
Contact info
Hurley Burley Ltd, 1st Floor, 5-9 Hatton Wall, London, EC1N 8HX, London, United Kingdom
- 02080500771
- info@hurleyburley.com
- hurleyburley.com
3.2
Average
169 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
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Excellent product and quick delivery
I ordered a custom made necklace for my daughter. The price was reasonable and it arrived very quickly in a lovely gift box. The necklace was beautiful and as described. My daughter loves it. Thank you very much.
29 March 2020
Unprompted review
Excellent service and first class…
Excellent service and first class product. Absolutely delighted with the silver bangle and heart charms. Ordered on Saturday and received, duly engraved, on the following Tuesday. Thank you Staff at Hurley Burley!
25 February 2020
Unprompted review
Excellent customer service
The customer service at Hurley Burley is excellent. I ordered a product which (by my error) was sent to the wrong address and they were very helpful in getting a replacement sent out of goodwill. Would recommend. Can't comment on the product as it was sent as a present to a friend
27 January 2020
Unprompted review
Very-very happy with their service
Very-very happy with their service, I got a replacement for free for my torn bracelet, that was very nice from them as at the beginning I just asked them for an advice of how that can be fixed as I knew it wasn't their fault at all. So they were just so kind and they sent a replacement to me.
22 January 2020
Unprompted review
Very disappointed and annoyed
Very disappointed and annoyed. I ordered a mans bracelet from this company in plenty of time for Christmas. They have sent a completely different bracelet costing half the price I paid. They give no phone number on the invoice or website and when I finally found a number to ring it’s voicemail only saying you won’t get anything now before Christmas. Great. Poor service..don’t bother.
19 December 2019
Unprompted review
Disappointment in earrings
Purchased two pairs of earrings from this company, packaging was lovely and delivery extremely quick, however, one pair fit perfectly yet the other pair wouldn’t go through any of my 10 piercings even though the earrings state the same measurements.
Contacted the company and they said due to hygiene reasons they couldn’t do anything about it which is understandable, however I am now left with £35 worth of earrings that are unwearable without a mention of seeing if the earrings are faulty or an exchange or gift card, nothing. Sadly very disappointed after trying to support a small local company!
14 August 2019
Unprompted review
I ordered three scarves around…
I ordered three scarves around Christmas and the pom pom's started to fall off fairly quickly. I told Hurley Burley and the customer service was fantastic, they were very apologetic for the inconvenience and sent out three replacements which arrived the next day.
The replacement scarves are different, as I requested, and feel like better quality.
My 5 stars are for the outstanding service I received. You can really tell they care about their customers.
8 March 2019
Unprompted review
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