Hurlingham Baths Reviews 12

DO NOT BUY - We purchased a copper bulle reserve with nickel interior through a retailer (Trade Superstore Online); a substantial investment. The bath has been used twice. The nickel coating has failed in multiple areas, with copper visibly "bleeding" through across the floor of the bath. Hurlingham (via the retailer) has blamed us (or our plumber) for not thoroughly drying the bath after use (suggest they read their own instructions); then moved on to suggesting we have used corrosive materials.... utter nonsense. We have asked what they consider corrosive, but they have offered no guidance. We proposed an independent assessment, which was declined by Hurlingham. This item retails at over £5k and is (supposedly) supported by a 5 year guarantee. APPALLING
Update: 12th March 2026. I’ve engaged an independent plating specialist. Once I have their input, I will share it to provide potential customers the opportunity to consider prior to purchasing

The customer service we received from Hurlingham Baths when sourcing a spare part for our bath tap has been second to none. We have been kept in the loop when there was a delay with our order and been informed as soon as it arrived in the warehouse. Thank you Katina, Anthony and team for going above and beyond.

We renovated a period house back in 2019 and converted one of the bedrooms into our en-suite. The intention was to provide a little escape from the world. We looked long and hard at bath options and finally came across the Hurlingham Caravel bath. We are delighted with this bath and also the after care service that we have received from Hurlingham Baths.

Neil and the team have been excellent and great service. It's a pleasure doing business with them as a supplier for our project

We had an immediate response to our enquiry. Aaron was exceptionally helpful and quickly met our needs.
Thank you Hurlingham

Wave Bathrooms has been a Hurlingham dealer for over 8 years and they are an excellent company to deal with. Quality products at fair prices, after sales service is first class. Cannot recommend this company enough

We have dealt with Hurlingham for 5 years on several projects. Their baths are always excellent quality. On our latest project they matched a tricky colour and used braiding that matched the clients roman blinds, first class service from the Hurlingham Team

In response to your reply.
Firstly, the bathtub was never advertised as faulty or not fit for purpose.
Regardless of how much we paid, in this case a huge amount of money for us the item has to be fit for use. Sadly we are not millionaires like your shareholders. Damage to the tub is not a problem, damage would mean a knock, scratches etc. and these were not advertised either.
You have offered to send me a 5 pounds glue off Amazon to fix a bath worth 4200 pounds. Unacceptable!! No glue will be a permanent fix. Because when the glue fails I will have water everywhere in my house.
You have also requested to send the tub to you at a cost to us of 200 pounds so you can use the 5 pound glue to seal the holes in the tub.
Bottom line for everyone to know buying a Hurlingham Bath can be risky as it may leak and the hassle is not worth it.
This is not the first time you mess up you are just very good at deleting all trace of negative feedback from your customers.
You should be ashamed of yourself! You are not craft man if items like this are getting out of Hurlingham Baths.

Dear Hurlingham baths you wonderful craftsman have released this item from your warehouse to be sold so yes my review is relevant to your company!

I would be very careful of buying because if anything goes wrong you will have to fight for your money back.

It is truly hard to express my disappointment with this company and with their sister company Renaissance-at home.
We have purchased a Hurlingham bath tub that I have seen online and I absolutely loved, hoping to redo my bathroom.
The nightmare started for us when my bathroom fitter showed me that the tub was leaking through different sides and water coming out through the mother of pearl bits that lined the tub.
We were failed first by the manufacturer who clearly didn’t do a great job then the person who inspected the tub and finally by the customer service that have failed to come back to me with option despite the fact I emailed them last Friday so a week ago.
The stress with having construction work stopped in my house because the builder simply can’t carry on finishing my bathroom, we have incurred costs of transport, time we paid our builder to fit the tub several times and to test it because he couldn’t even believe it was possible to have a leak from the tub until he has actually seen the water sipping out.
We are still waiting to have this situation resolved, in the meantime I have to keep calling them to ask what will be done.
They have suggested to buy something on Amazon and try to fix the leak because we won’t get our money back because was sold as seen? I haven’t seen it until delivered.
Thankfully we have another shower room in the house that we were able to use, during the time we have everything on hold.
I now deeply regret making a purchase from Renaissance at home. It was discounted and I am sure the reason was because it’s not fit for use and they were aware.

Tom Weaver knows his bathroom products extremely well. His advice is right on the money. He helped me to clarify my thoughts around the kind of bath I wanted. The showroom is well worth a visit. It all left me with the impression that it is a reputable company, who want to provide high end bathroom products and a great service for their customers.

I have just returned from a visit to the Hurlingham Bath workshops and showroom. So fascinating to have explained the care and many processes that go in to making these baths and therefore understanding what makes them so special. In.a world of mass production and uniformity to encounter the handmade or hand finished is always a pleasure and these baths are works of art. Customer service was informed, patient and indicative of the level of care that goes in to production. Thanks so much.

I spoke directly to Hurlingham baths regarding our delivery of our beautiful cast iron bath. I can only say that the customer service I received was second to none. The gentleman I spoke to, Tom, was polite, extremely helpful and completely knowledgeable regarding the company and it's beautifully made products. He was a pleasure to speak to and nothing was too much trouble. He is nothing short of the jewel in the crown for this quality company. Thank you.

This company put a competition on , and I was a very lucky winner of a £2380 cast iron roll top bath custom colour made to order with in 2 weeks !!! everything they did was professional and this is without any of my money as an influence …. so I can only imagine how precise they would be when money is involved aswell cannot recommend there services and products enough , your in safe hands with Them !

Lewis H
Gaswise ltd