Excellent service! A pair of long-handled gardening tools, etc expertly packaged and shipped to mainland, promptly & safely. Best value deal on Spear & Jackson spade, not only covering - but betterin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The staff are all so helpful & friendly,some things may cost a little more, others may be a bit cheaper, but it balances out,& I think it's worth paying a bit extra at times, to keep the business thr... See more
Company replied
I am delighted with the Spear & Jackson garden spade I bought from Hurst to replace my ancient one which had broken. It was far cheaper than advertised by the ubiquitous online retailer which shares a... See more
Company replied
Top mail order site for household & DIY. Frustrating that I can no longer buy a chisel or a pen-knife here(!), but that apart, Hurst's are excellent. One of a now rare species of traditional hard-wa... See more
Company replied
Company details
- #1 of 22 best companies in Department store
- #1 of 11 best companies in Chinaware shop
- #3 of 95 best companies in Kitchenware Shop
- #1 of 121 best companies in DIY Store
- #2 of 34 best companies in Hardware Accessories Store
- #8 of 244 best companies in Home improvement shop
Information provided by various external sources
Better known on the Isle of Wight as 'Try Hurst First'. If you want Tools or Nails etc, use the back door. Kitchenware or Lighting, then use the front door. As any Isle of Wight shopper knows, there’s something for everyone at W Hurst & Son. Now that service and value is available to all via the internet at www.hurst-iw.co.uk.
Contact info
33 Holyrood Street Newport, PO30 5AX, Isle Of Wight
- 01983 523636
- shop@hurst-iw.co.uk
- hurst-iw.co.uk
4.9
Excellent
13k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Hurst Iw
Thank you for the feedback! We’re glad we could get your order to you quickly and that everything was exactly as expected. We appreciate you choosing us and hope to serve you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the feedback! We are delighted to hear that you were pleased with our service. Efficiency is a top priority for us, and we truly appreciate your support. We look forward to serving you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you for the feedback! We’re thrilled to hear we could get the right part to you quickly and at a great price. Making sure our customers get exactly what they need, exactly when they need it, is always our goal. We appreciate your business and hope to serve you again!
Kind Regards
Carl
Happy Customer
You delivered my purchases a day early, Always had a good experience when ordering from Hurst. Thank you
22 June 2026
Reply from Hurst Iw
Thank you so much for the feedback! We are thrilled to hear that your order arrived ahead of schedule and that you’ve consistently had a great experience with us. We really appreciate your loyalty and look forward to serving you again soon!
Kind Regards
Carl
Reply from Hurst Iw
Thank you so much for the feedback! Providing helpful and considerate service is our top priority, and we’re delighted to know we’ve hit the mark for you again. We truly appreciate your continued support and look forward to assisting you whenever you need us next!
Kind Regards
Carl
Always very eager to give helpful…
Always very eager to give helpful advice and guide you through any purchase with expertise and warmth. Excellent customer service experience!
29 June 2026
Unprompted review
Reply from Hurst Iw
Thank you so much for the kind words! We pride ourselves on being here to help, so it’s wonderful to hear that our team’s expertise and approach made your experience such a positive one. Whether you're shopping with us online or in-store, we always aim to provide that extra bit of guidance. We truly appreciate your support and look forward to helping you again soon!
Kind Regards
Carl
Better than amazon
Better than amazon, as if you have a look of the price for the same brush!
20 June 2026
Reply from Hurst Iw
Thank you so much! We take great pride in offering competitive prices alongside the high level of service we strive to provide to all our customers, so it’s wonderful to hear that we came out on top. We really appreciate your support and look forward to serving you again!
Kind Regards
Carl
Very good service!Arrived on time.
19 June 2026
Reply from Hurst Iw
Thank you for the review! We’re delighted to hear that you were happy with our service and that your order arrived right on time. We appreciate your feedback and hope to see you again soon!
Kind Regards
Carl
Great selection of online goods at reasonable prices.
Easy site to navigate, kept informed of purchase progress and delivery time.
Would recommend this seller.
19 June 2026
Reply from Hurst Iw
Thank you for the recommendation! We’re thrilled to hear that you found our website easy to use and that our update notifications kept you well-informed throughout your order. We strive to make the whole process as seamless as possible, so we’re glad we hit the mark for you. We look forward to serving you again!
Kind Regards
Carl
I popped into Hurst in Shanklin Isle of…
I popped into Hurst in Shanklin Isle of Wight today with my trolly on wheels as I had lost two bolts from it a very kind gentleman called Dave was helping me it was very busy so I left the trolly with him and he fixed it in his own break time and let me know as soon as it was done, very helpful man I definitely would recommend him and the store very highly thankyou so much
25 June 2026
Unprompted review
Reply from Hurst Iw
Thank you so much for sharing this wonderful experience! I am absolutely delighted to hear that Dave was able to get your trolley back in working order for you. Providing that little bit of extra help is exactly what we strive for, and I will be sure to pass your kind words on to Dave—he’ll be thrilled to know he made your day a bit easier. We really appreciate the high recommendation and look forward to welcoming you back to our Shanklin store soon!
Kind Regards
Carl
Exceptional Customer Service
Apart from the usual great choice, value and customer service which I have come to expect, my latest online order contained an error that was totally my fault but which was swiftly and helpfully resolved by Carl Russell. I would therefore like to record my appreciation and continue to recommend this company to others.
17 June 2026
Reply from Hurst Iw
Thank you so much for the kind review! I’m really pleased I could help get things sorted for you quickly—it’s all part of the service. We really value your loyalty and your recommendation means a lot to the whole team here. It’s a pleasure to have you as a regular customer, and we look forward to seeing you again soon!
Kind Regards
Carl
Ordered click and collect one day and…
Ordered click and collect one day and there the next day for collection. No problems.
16 June 2026
Reply from Hurst Iw
Thank you for the review! We love a quick turnaround, and we’re glad we could have your order ready and waiting for you the very next day. Simple, efficient, and hassle-free—exactly how we like it! We look forward to seeing you again soon.
Kind Regards
Carl
I ordered my item online and was…
I ordered my item online and was emailed giving me the option to have free delivery or free collection from my local shop
Great customer service
16 June 2026
Reply from Hurst Iw
Thank you for the review! We love giving our customers the best of both worlds, so we’re delighted that our delivery and collection options made your shopping experience easy and convenient. We aim to keep the process as simple as possible, and we’re glad you were able to choose the method that worked best for you. Thanks for shopping with us!
Kind Regards
Carl
Needed a gas canister for the Festival …
Needed a gas canister for the Festival out of stock everywhere and no deliveries to Iow.
Hursts click and collect amazing
Ordered and clected within 24 hours.
Shame about the Ventnor shop...
Loved Will and the crazy staff.
15 June 2026
Reply from Hurst Iw
Thank you so much for the feedback! We know how tricky it can be to find specific stock, especially when you need it in a hurry for the festival, so we’re thrilled our click-and-collect service saved the day. We always aim for the fastest turnaround possible, so getting you sorted so quickly is exactly what we strive for!
It’s great to know you enjoyed your experience with our team—they work hard to bring plenty of energy and helpfulness to the shop. We truly appreciate your kind words, and while we’ll also miss having a presence in Ventnor, we’re so glad we could still help you out!
Kind Regards
Carl
Online order
After ordering the whole process was streamlined. Kept informed all the way about progress of delivery
8 June 2026
Reply from Hurst Iw
Thank you so much for the feedback! We believe that keeping our customers in the loop is just as important as the delivery itself, so it's brilliant to hear that you found the process smooth and well-communicated. We’re glad we could keep things stress-free from start to finish. Thanks for choosing to shop with us!
Kind Regards
Carl
Excellent service
Excellent service.
Delivery arrived on the specified day and was early enough to leave me the rest of the day for myself.
Well done Hurst.
3 June 2026
Reply from Hurst Iw
Thank you for the kind feedback! We know your time is precious, so we’re thrilled that our team could get your delivery to you early enough to free up the rest of your day. We’re glad we could help get your project off to a flying start! Thanks for choosing Hurst—we look forward to seeing you again.
Kind Regards
Carl
Order arrived on time and was put in…
Order arrived on time and was put in exactly the right place.
2 June 2026
Reply from Hurst Iw
Thank you for the feedback! We believe that great service is all in the details—from arriving on time to leaving your order exactly where you need it. We’re glad we could make your delivery a stress-free experience, and we look forward to helping you out with your next project soon!
Kind Regards
Carl
Ordered before Hursts Shanklin store…
Ordered before Hursts Shanklin store had opened ready immediately after breakfast for click and collect
2 June 2026
Reply from Hurst Iw
Thank you for the fantastic review! We love a good 'breakfast-time order'—we try our best to get everything ready as quickly as possible so you can get on with your day. We're glad we could have your items waiting for you right after you finished your coffee! We look forward to seeing you at our Shanklin store again soon.
Kind Regards
Carl
Reliable & trustworthy shop.
Always have a wide variety of stock. All staff are kind, helpful & friendly. I made a mistake on an order online & it was fixed immediately & my delivery came with no problems. Always recommend this shop. Much missed in Ventnor.
31 May 2026
Reply from Hurst Iw
Thank you so much for the kind words! We’re really happy to hear that our team was able to get your order sorted quickly—we know how frustrating a mistake can be, so we're glad we could make the fix a smooth one for you. It’s always our goal to keep a wide variety of stock on hand, so it’s great to know we had just what you needed.
Kind Regards
Carl
Excellent for Grinding
Excellent from day one. This item was the cheapest by far even when including the delivery charge. They wrote in large embolden on the box for the delivery person to wait longer for me to answer the door due to disabilities because I mentioned I needed extra time to answer the door due to my disabilities. They kept me updated via email about the delivery. It arrived a little earlier than the estimated delivery date which was very much appreciated. I have only had used the grinder a few days or so, I find it does the job perfectly well. Although it is a a coffee grinder, it works perfectly well to grind seeds, very far better than the nutrabullet - I grind linseeds/flaxseeds which are the smallest of seeds, and trust me, it does a very good job indeed. I emailed Hurst (IW) during the delivery, and there was a very speedy reply clearly suggesting an excellent customer service. I have had no need to contact customer service for anything else as everything went swimmingly well, and the grinder is much better than I expected as well as it being cheaper when purchased from Hurst (IW).
30 May 2026
Reply from Hurst Iw
Thank you so much for taking the time to share such a detailed review! We are absolutely delighted to hear that you had a seamless experience with us from start to finish.
Customer care is at the heart of what we do here at Hurst (IW), so I’m really pleased that our team could ensure the delivery process was stress-free for you. It’s also fantastic to hear that the grinder is performing so well—it’s always a bonus when a product exceeds expectations, and it's great to know it’s tackling those seeds better than your old machine!
Thank you for choosing us, and we look forward to serving you again whenever you next need a hand with your home or garden projects.
Kind Regards
Carl
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