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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, most reviewers were unhappy with their experience overall. Many customers reported that the service frequently stopped working, often without notice or clear explanation, leading to frustration and a sense of unreliability. People also experienced significant issues with the app itself, describing it as glitchy and dysfunctional, with problems ranging from failed calls and messages to difficulties with logging in. The customer service was frequently criticized for being unhelpful, unresponsive, and providing vague or contradictory information, especially when accounts were suspended. However, some customers also noted positive experiences, particularly highlighting the service as reliable, flexible, and convenient for their needs. These users often praised the customer support for being exceptional, timely, and efficient in resolving issues, making them very satisfied with the overall product.

What people talk about most

Service

Users describe negative interactions with service, with many calling it a "disaster" and a "joke of a... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing dissatisfaction. Customers... See more

Customer communications

Consumers express significant dissatisfaction with contact services, frequently reporting issues such as lost... See more

Application

Reviewers highlight significant dissatisfaction with the app, with many reporting being locked out or banned... See more

User experience

Customers had ambiguous experiences with user experience, with some expressing great satisfaction and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I used Hushed for over three months with no issues, but suddenly all of my phone numbers were suspended without any reason, explanation, or warning. No email, no notification — just shut off. W... See more

Company replied

Rated 1 out of 5 stars

I deposited money and purchased two numbers, but neither of them worked — no calls, no SMS, nothing. When I reached out to support, there was no real help at all — just an AI bot repeating “please w... See more

Company replied

Rated 1 out of 5 stars

I purchased three numbers from Hushed and none of them worked — calls failed, SMS wouldn’t send or receive, and the service was completely unusable from day one. When I contacted support, instead of f... See more

Company replied

Rated 1 out of 5 stars

I got my account blocked without any reason or violation. I purchased the package with unlimited calls and texts but I couldn't even send just 2 or 3 messages as I tried to test it on my other numbe... See more

Company replied


Company details

  1. Telecommunications service provider

Written by the company

Use the Hushed app to create a private, temporary phone number for online dating, travel, shopping, selling, and keeping in touch with friends & family all over the world. Choose from 300+ area codes, and keep the number as long as you need it. Available for iOS and Android.


Contact info

2.3

Poor

TrustScore 2.5 out of 5

216 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Thanks for the excellent support and responses

Thanks for the excellent support and assistance I received from your team. Your prompt responses and dedication to resolving my issue made the entire experience smooth and hassle-free.

I truly appreciate the effort you put into helping.

13 March 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Excellent! Thank you, Kanchi. We're so glad to hear out 24/7 team was able to help you, and we appreciate your kind review. --Heather

Rated 1 out of 5 stars

I don't recommend it

I don't recommend it, they closed mt account without any reason

4 March 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Hi Zouhir. If you'd like to open a full review of your Hushed account, please email mike@hushed.com to discuss your concerns. We always want to make sure our customers understand why actions may have been taken.

Rated 5 out of 5 stars

Been using Hushed for a long time

Been using Hushed for a long time, and I can confidently say it never let me down. Everything functions seamlessly, and I have had a consistently positive experience.

5 June 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Love to hear this, Makkhus! Thank you so much for the kind review. We're very proud of Hushed, and we're glad you are having a great experience with it, too. --Heather

Rated 5 out of 5 stars

I don't know why people give bad review…

I don't know why people give bad review to Hushed, i use them now and never got problem, their support is fast, they fix my problems when i have. i even transfered my residential number to my hushed account. i paid to get lifetime account. if you are from USA/Canada/UK i recommand. this is helpfull if you don't want to be annoyed by random people on your phone of if you travelling.

19 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Thanks for the kind review, Edi! We're very glad you're enjoying Hushed, and we appreciate you sharing your experience. --Heather

Rated 5 out of 5 stars

Great way to save an old phone number

I was tired of paying Xfinity for an old landline number I’ve had for 40 years. Porting the number to Hush was made incredibly easy with the help of their excellent support . This is a gem of an app. So much of our lives are linked to traceable phone numbers and Hushed gives you access to an unlimited number of untraceable phone numbers for a short or long as you need .

12 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Meng, this is awesome! We're so glad you're able to save money and keep your longtime phone number by porting it into Hushed. Thanks so much for sharing your story. --Heather

Rated 5 out of 5 stars

Lifetime account an

I bought their 25$ lifetime account and I think they are the only company with such an offer. So far works fine.

12 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Thanks so much for five stars. And you're right -- our Lifetime Phone Number offer is an extremely good deal, isn't it? ;) Very glad you're enjoying it. --Heather

Rated 5 out of 5 stars

I have been using this service for over…

I have been using this service for over a year and am surprised by the low reviews. Maybe it’s from years prior? (Too lazy to read them😂). I initially just wanted a number to give to certain annoying shopping websites which demand a cell number, and gradually over time my use has grown to use it quite often to any company or organization I think will be careless with my cell number, and always when I trave (hushed plus a data eSIM when travelling is so fantastic! No more roaming charges)
Honestly I have had no issues using this so far in:
Austria, Germany, USA, Canada, Singapore, Thailand, Vietnam, Taiwan. Hong Kong, and the Philippines so far.

9 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Love to hear this, Jen! Thank you so much for the kind review.

I use my Hushed number all the time when shopping, returning items, signing up for discount codes, etc. You're absolutely right that most of the time, companies don't need our REAL number and there's no benefit to risking it.

We're so glad you're using aloSIM, as well! aloSIM and Hushed are a perfect pair for travel, and certainly an affordable way to have data, calling, and texting on a trip.

Thanks again! You've made our day. --Heather

Rated 1 out of 5 stars

Great Idea, failed delivery

I spent several days, possibly weeks trying to get this app to work on my android system (oxygen 15) on a new Oneplus 12 device. I obtained this device to essentially start over while retaining some control over my privacy and NEVER connect it to anything google. I used the Aurora store to download the app for it's stated uses in taking control back of one's privacy and online presence with regards to phone numbers for example. This APP WOULD SIMPLY NOT WORK! Back and forth troubleshooting with customer service, or team ,for lack of knowing exactly who is responsible for the app- ultimately showed a failure of foresight in marketing. The developers ( guessing what to call who ever I communicated with ). informed me after numerous exchanges that THIS APP would simply NOT WORK UNLESS IT WAS CONNECTED TO GOOGLE PLAY! I replied communicating how otherwise unnecessary this app would be to anyone looking to make use of it's intentional development utility when it defeats it's own purpose. Having to connect to GOOGLE PLAY or the Apple store for this to function? So then one is STILL BEHOLDING TO BIG TECH! How stupid!

6 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Oscar, I'm sorry to hear of the trouble you've had with the third-party Aurora store. Hushed is officially on the App Store and Google Play exclusively. Please reach out anytime (heather@hushed.com) if you'd like to discuss this further. --Heather

Rated 5 out of 5 stars

I've been using Hushed since 2021

I've been using Hushed since 2021, and it's always worked perfectly—never had a single issue. Recently, I was unable to log into my account, which was really stressful. I reached out to support, and at first, I was worried because I didn't get a response right away. However, a support member eventually helped me resolve the issue and get my account back. I really appreciate their assistance!

6 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

*** UPDATED REPLY ***

Very glad we were able to fix the issue, and thank you for updating your review. Our team appreciates it! --Heather

*** UPDATED REPLY ***

Hi again! Just confirming that the team was able to reactivate your account after speaking with you about the issue. Please let us know if there's anything else we can do. --Heather

*** ORIGINAL REPLY ***

I sincerely apologize for any inconvenience this caused. Please connect with us via email (mike@hushed.com) so our team can investigate what might be happening. --Heather

Rated 1 out of 5 stars

I had 4 phone numbers that I use on my…

I had 4 phone numbers that I use on my websites for customer support, and they suspended the numbers and keep changing me every month, the main issue is that I had my OTPs on the numbers.

6 February 2025
Unprompted review
Hushed App logo

Reply from Hushed App

I'm afraid Hushed numbers are not intended to be used to run a business, and you mentioned you are using them as customer support telephone numbers on your website?

You can cancel your subscriptions anytime within your iTunes or Google Play account, to ensure you are not charged again.

Please connect with us (heather@hushed.com) if you'd like to discuss, or need help cancelling the payments. --Heather

Rated 5 out of 5 stars

It works - and CS responds

Have had them for years. It works, it works with all my banks and apple and airline 2 step verification. Rarely (maybe once a year) it gets stuck and then there is a diagnostic on the app that usually works to unblock it. If it doesnt, the Live chat customer service works well - they do reply and fix it.

19 January 2025
Unprompted review
Hushed App logo

Reply from Hushed App

Thank you for the review! We're glad to hear Hushed works well for you, and we'll be sure to pass along that you appreciate our team's 24/7 availability! Thanks again. --Heather

Rated 1 out of 5 stars

The worst😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

The worst😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡
I payed with my jp card and they charged me immediately yet it said there was an error with my card😡😡😡😡 wtf

Thankfully they replied immediately after I contacted them saying my transaction was flagged and they refunded me but no refund yet😡😡😡😡😡😡😡

2 January 2025
Unprompted review
Hushed App logo

Reply from Hushed App

I apologize your transaction was flagged. Can you please send me a quick note (heather@hushed.com) so I can make sure your refund goes through smoothly? --Heather

Rated 1 out of 5 stars

Hushed is actively reading your conversations

Hushed is actively reading your conversations. There's no privacy whatsoever on that app. After 4 days and $20usd, they randomly decided to close my account after a word someone sent me triggered their systems. They violated my privacy, kept my money and refused to offer the service initially paid for.

31 December 2024
Unprompted review
Hushed App logo

Reply from Hushed App

I apologize for any inconvenience this may have caused. Because text messages can be sent to/from Hushed to standard carrier phone numbers, we sometime receive complaints from carriers about activity and/or message content. Please feel free to email me directly (heather@hushed.com) if you'd like to open a review of your account and discuss this further. --Heather

Rated 1 out of 5 stars

Even 1 star is a lot

Even 1 star is a lot, if you don't want your acc to get suspended for some BS reasons don't use this company. I got banned for bulk SMS.. I sent maybe five messages a week.. scam

7 December 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Olof, very sorry to hear this. Please reach out (heather@hushed.com) if you'd like us to review your account, and we're happy to take a look and see what might have happened. --Heather

Rated 5 out of 5 stars

I am new to this service and i have…

I am new to this service and i have read the reviews and got worried it could be a scam, but i found out people are misusing the service or just not using it and then complain if it is resold.

I am very happy lifetime hushed customer, my UK phone number worked and do everything i wanted and helped me with my privacy!

I love how i can use it in more than one device to just login and you have a phone number!

Also i have used it on whatsapp, signal and other service it worked. Though telegram later blocked my account for using a VOIP phone number which is not allowed.

21 November 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Thanks for the kind review, Shayar! We're so glad you're enjoying your Lifetime Phone Number, and we appreciate you sharing your experience with us. --Heather

Rated 1 out of 5 stars

the number I bought thought can be used…

the number I bought thought can be used for bank verification code, but in fact, it is can't receive any code from bank, totally useless and they refused to refund me, very bad services. never deal again.

14 November 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Hushed phone numbers do work for many 2FA codes, however, it's up to the individual provider if they are willing to send codes to VoIP numbers. (Some do not.) Apologies for any inconvenience this may have caused. Please feel free to email me (heather@hushed.com) if you'd like to discuss further. --Heather

Rated 4 out of 5 stars

Can't access account and not receiving password reset email

Have had my Hushed account and number for a few years and generally has worked well till now. Didn't change my password but got error message that it couldn't log me in with this email and password.

Emailed their support, haven't heard back. Clicked for password reset email, didn't get anything (checked spam).

Edit 23 Nov: Found Heather's email from other reviews and was able to get help from the Hushed team and get my account unlocked. Apparently it had been incorrectly flagged for spam.

8 November 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Hmm, very strange! Can you please send me a quick note (heather@hushed.com) with the email address associated with your Hushed account? Would like to help with this. Thanks! --Heather

Rated 1 out of 5 stars

Hushed app are fraudsters

Hushed app are fraudsters. I have taken a subscription for 1 month, As per the subscription they have offered 1 month unlimited calling and sms to usa and canada. In 7 days they have blocked the account. They have mentioned the reason that i am using for business purposes. They told they will not refund the money. So it means we can use for personal usage only. No warnings were provided, they just blocked.

4 November 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Apologies for any confusion, Hassan. Our Terms of Service do explain that Hushed phone numbers are for personal use only (not business use). Please reach out anytime (heather@hushed.com) if you'd like to discuss further. --Heather

Rated 1 out of 5 stars

You pay to get on the app........Then…

You pay to get on the app........Then if you don't pay for the female users pictures or videos after the free alloted videos and pictures the bots or users stop talking to you.

30 October 2024
Unprompted review
Hushed App logo

Reply from Hushed App

Noah, I think you may be confusing Hushed with another app?

We sell phone numbers for calling and texting. We do not engage in conversations or send photos/videos to our customers.

If you are using Hushed to text with someone who is sending you photos and videos, then yes, you may eventually run out of calling/texting credits if you are on a prepaid plan.

We do have unlimited subscriptions where you can call and text all you want.

Please reach out (heather@hushed.com) if we can help with anything to do with Hushed. --Heather

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