The website is exremely confusing. It’s horrible, too much information must be entered. Then, the website was hacked, we received multiple convincing phising mails, Gladly we didn’t fall for them but... See more
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HUSWELL® | Europe's #1 hosting & booking solution
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Location and appartment are perfect. You will see from windows Brabofontein and beautiful Antwerp City Hall. You can get tge appartment simply walking 15min from Central Station by the main stree... See more
Company replied
Magnificent apartment, very well located (close to train station, shops and the sea) with a superb view of the port and the Mercator (lit up during the Christmas holidays). Spacious and comfortable be... See more
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I am now selebrating a one year aniversary since Huswell told I woukld receive a € 120 refund for malfunctions in the appartment I rented in Oostende. Since then I have had nothinb\ng but promise... See more
Company details
- Vacation rental
- also in
- Holiday home letting agency
- Property management company
- Short term apartment rental agency
- Software company
Written by the company
HUSWELL® is a leading hosting & booking platform in Europe for short—and mid-term rentals. For Hosts, It offers a friction- and effortless hosting solution. Our promise: We optimally distribute and manage your listing to deliver confirmed, verified and protected reservations for the highest price possible while you stay in control of how, who and when you host, all via one platform. For Guests, it offers a state of the art booking platform with quality homes and hosts. Our promise: We ensure vetted hosts and properties that deliver the expected standard so guests can book and stay with peace of mind.
Contact info
Breach of guidelines
Terrible experience!!
Our experience with Huswell was terrible. The electricity went out during our stay, and it took them days to fix it — we had no working electricity for 3 full days. They promised us a refund, but even after 2 months we still haven’t received anything.
On top of that, they offer discounts on future stays in exchange for 5-star reviews, which explains why their ratings look better than the service they actually provide. Extremely poor service and dishonest practices. Avoid booking through them.
24 August 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
We are deeply sorry to hear about your experience. Losing electricity for several days during your stay is completely unacceptable, and we sincerely apologize for the impact this had on your trip. We also regret that the refund process has taken far longer than it should have — this is not the level of service we aim to provide.
Your feedback highlights serious issues in both our response time and our follow-through, and we are actively reviewing these processes to ensure that similar situations are handled quickly and fairly in the future.
We take concerns about our review practices very seriously as well. We are committed to ensuring that all guest feedback reflects genuine experiences, and we will be addressing this internally.
Thank you for bringing this to our attention, even though your experience was so disappointing. Your review helps us identify where we must do better.
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind words! It was a real pleasure to host you as well — we’d be happy to welcome you back anytime!
Location and appartment are perfect.
Location and appartment are perfect.
You will see from windows Brabofontein and beautiful Antwerp City Hall. You can get tge appartment simply walking 15min from Central Station by the main street of the city. Plenty of restaraunts around, you are in abt 50 steps from the apprtment to Cathedral of Our Lady.
The only a kind of request to the owners of appartment - pls change towels on bigger ones (those ones that are now are a bit smakl to use after shower).
12 September 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your lovely and detailed review! We’re so happy to hear you enjoyed the apartment’s perfect location right in the heart of Antwerp and loved exploring the city’s beautiful sights nearby. We really appreciate your helpful suggestion about the towels — we’ll definitely take that into account for future guests. Hope to welcome you back soon for another great stay!
Everything was well-organized via the app
Everything was well-organized via the app and contactless check-in! All the information you need to check in, get the key, access the garage, and find out about heating, Wi-Fi, etc. is handled through the app. Very convenient!
12 September 2025
Unprompted review
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your thoughtful review! We’re delighted to hear you found the app and contactless check-in so convenient and that everything was clearly explained. It’s great to know the process made your stay smooth and easy — hope to welcome you back soon!
The room was nice and clean
The room was nice and clean. However, access on the first day was alittle bit laboured the outside door needed a very hard push to get in
20 May 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback. We’re glad to hear that you found the room nice and clean.
We apologize for the difficulty you experienced with the outside door on the first day. Your comment is very helpful, and we will have our team check the door to ensure it opens more smoothly for future guests.
We appreciate your input and hope to welcome you back for an even more seamless stay.
Nice holiday
Good and clear communication. Appartment was nice and matched completely with the description.
We had a great time.
22 August 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your lovely review! We’re so glad to hear communication was clear and that the apartment met your expectations perfectly. Wonderful to know you had a great time — hope to welcome you back soon!
The presentation pictures were…in accordance with the reality
The presentation pictures were complimentary and the reality matched perfectly.
We had an excellent stay.
19 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your lovely review! We’re thrilled to hear that everything matched your expectations and that you had an excellent stay. Hope to welcome you back again soon!
All went well and the Appartement was…
All went well and the Appartement was very pleasant. Had a very good time at the Location. The view Was great...
16 August 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind review! We’re so glad to hear everything went smoothly and that you enjoyed the apartment, the location, and that beautiful view. Hope to welcome you back for another great stay soon!
House in Knokke heist is near the beach
Kitchen was ok, but not the coffee machine. Living room was ok, but not the carpet. On the second floor was only one toilet (to small and without Washbasin to wash hands. That’s terrible. We wanted, that the both children sleep in the bedroom with ground depth windows, but we couldn’t conclude it. Before booking, you told us we can use the garage for parking our car, but there was a big refrigerator behind the garage door. And you told us before, the home house is our guesthouse, but that was a ly too! We could use only the half one - but there was enough place.
16 September 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
Brainwashing with empty promises!
Unfortunately my experience with Huswell was/is not so good. We had a problem with bugs during our stay. After reporting this, I was promised a credit for the room that was unusable for the entire stay. This was almost three months ago and I am still waiting for the credit note.
All I can say is...
Brainwashing with empty promises!
20 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
We are actively working on our refund process to ensure that you received any compensation offered.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
Great stay - easy communication
Easy communication, quick reply. Easy access via key box. Nice, spacious appartment. We had a great stay.
25 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind review! We’re so glad to hear you had a great stay and found the apartment spacious and easy to access. Wonderful to know communication was smooth too — we’d love to welcome you back soon!
Unsafe accomodation provider
Huswell is a perfect facade with polite and attentive communication but with no substance. If you have an issue you are in trouble. Very unsafe for travellers. As a customer you feel very powerless to have active response to your issues. You’re put on a polite hold that goes no where. I had no hot water or heating in the middle of winter and no where to stay. The company provided zero response and left me stranded. The refund they promised to provide is still ‘said’ to be coming over 6 months and many attempts to follow up later. Would never recommend this company or experience to anyone.
10 March 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
We have improved our response time and are also actively working on our refund process.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
HUSWELL - Never again
We stayed in about 30 places during a summer trip to Europe. While the apartment itself in Ghent was good, Huswell was our worst experience. Totally incompetent with their overly complex key boxes. And ridiculously late check-ins so they can up-bill for earlier access. I would never stay with Huswell again.
20 June 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your lovely review! We’re delighted to hear you enjoyed your stay and loved the clean, modern, and stylish apartment. Hope to welcome you back again soon!
HUSWEL must be avoided at all costs
The website is exremely confusing. It’s horrible, too much information must be entered. Then, the website was hacked, we received multiple convincing phising mails, Gladly we didn’t fall for them but i’m pretty sure others did. My advice, if an air b&b owner uses huswell, search for another place.
11 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
However, we are unable to confirm that the phishing attempt was coming from our systems.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
Apartment without soul
Apartment without soul, uncomfortable, limited to the necessary, cold. Review on Airbnb got suppressed. Wouldn’t recommend it.
28 December 2024
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience — we never want our guests to feel disappointed. Your concerns are completely valid, and we appreciate you letting us know.
We’re committed to learning from this and improving our processes so that future experiences meet the high standard we aim to deliver. Thank you again for helping us get better.
I had a very good experience
I had a very good experience – this was actually my second time staying in this apartment. Honestly, everything is close by and the place is very clean. The only downside is that you have to pay extra if you want a late check-out. It’s a bit of a pity because leaving at 1 p.m. is quite expensive. Other than that, everything was perfect. Thanks to the whole team!
17 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your lovely review! We’re so happy to hear you enjoyed your stay again and appreciated the clean apartment and convenient location. We completely understand your feedback about the late check-out cost — we’ll take that into consideration as we keep improving our guest experience. Thanks again for your kind words and for choosing us twice — we’d love to welcome you back anytime!
Huswell properties are excellent!
I have stayed at two Huswell properties in Ostend and both were fantastic. Super clean, stylish, central and excellent customer service. I would highly reccomend Huswell.
15 July 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your amazing review! We’re thrilled to hear you enjoyed both of your stays in Ostend and appreciated the cleanliness, style, and service. Your recommendation means a lot — we’d be delighted to welcome you back anytime!
Flat was very clean and spacious Had…
Flat was very clean and spacious Had everything we needed communication was very quick
17 August 2025
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your lovely review! We’re so happy to hear you enjoyed the clean, spacious flat and that communication was quick and easy. Hope to welcome you back for another great stay soon!
Reply from HUSWELL® | Europe's #1 hosting & booking solution
Thank you so much for your kind review! We’re happy to hear you enjoyed the great location, the clean apartment, and the comfortable space. Hope to welcome you back for another pleasant stay soon!
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