HUSWELL® | Europe's #1 hosting & booking solution 

Great property and location and Huswell always answered our questions quickly.

All in all are really nice place to stay. Centrally located and beautiful to look at.

Everything was perfect, reflecting what we were looking after. The studio was very well located. Beautiful sea view. And everything was clean and accessible as explained.

A beautiful Location,very central,a lot of Shops and a Great Atmospher.
I Love it.

As a property management company, Huswell is the worst. They are consistently late to meetings, you can never call and talk to someone directly that can assist (they have a phone service that routes you to someone on the other side of the world that essentially takes a message to pass on to the local office...who doesn't call you back or respond to emails). You are assigned a "success manager" but if you try to call them, they change their number. Our success manager has changed her number 3x.

They fail to deliver on requirements, for instance they consistently book rates lower than agreed upon and they don't verify the guests/clients. With one booking we had 12+ people staying in our 7 bed house. We know this because we have an electronic doorbell so can see people going in/out and it was constantly ringing. We notified Huswell, you may be surprised to learn they did nothing. Then these guests broke an item that costs 1400 euros to repair which we are told to talk to our insurance, that they provide no assistance with this. When we asked Huswell to pull the sensor data to detect if there are too many people in the house, they said the never turn the sensors on. Whaaaaat the heck am I paying you for?! It has continued to happen, we have stated not to go below 150 euro per night in our pocket. We recently got another booking where we will get 30 euros per night. We do not find that is worth the risk, as in the situation described above. We have provided this feedback but Huswell does not modify their practices to assist their clients.

They don't help with repairs, the only say there is "a leak." They don't tell you where it is, what kind of leak, etc. We have made contact with the cleaning service they hire and have cut out Huswell entirely with direct feedback on issues in the house. (They were ones that actually told us that something expensive was broken...Huswell told us days later and said it was the guests that reported it. We know this to not be true.)

You also can't get out of your contract until a year from the first booking (unless you want to pay a stupid amount). We started the process to work with Huswell but they would cancel meetings, not show up, etc so it took 4+ months after our house was ready to get it rented.

Big picture, as a home owner, Huswell is NOT WORTH IT. The only service they provide is cleaning, a cheap box with toiletries, and some guest contact. (And in some instances we have had guests reach out to us directly because Huswell doesn't respond to their questions/issues) Save your time and energy and have a friend manage the property if you are away.

RESPONSE:
Thank you but it is more helpful if you respond in real life versus to reviews. I should also add we have requested that you all address individual reviews to the property which to my knowledge has not been done. You all have provided the impression that once you have clients sign contracts, the service and value drastically diminishes. I suggest you start there with addressing our concerns.

We left valuable item in the apartment and the cleaner reported it. I spoke to customer service and they confirmed they have my item. However after completing the lost and found form I have been ignored by the team and no one will contact me to arrange postage. I call daily and just get hung up on now. It's heartbreaking for my child as it was a very sentimental item and I know your organistion has it and refusing to arrange shipping for me.

I recently had a pleasant experience with HUSWELL on their site huswell.be. We stayed in a wonderfully renovated apartment near the center of Ghent. The furniture was excellent, and all the main sights were within walking distance. The windows faced a quiet courtyard, ensuring a peaceful stay with great soundproofing. The apartment was well-equipped with all necessary kitchenware, including glasses and wine glasses, and even a few dishwasher capsules. The internet worked perfectly. While the experience was enjoyable, I did have a few suggestions, but Huswell was quick to respond. Overall, a great stay and I would recommend their services.

Incredibly bad experience in their property in Antwerp. First, the lock code at the entrance did not work. I had to call to get the code for the backup key box. Second, the floors were not clean when we entered and the apartment door was wide open. Third, there was not a drop of warm water in the apartment. The boiler was broken and spent the whole first night with no warm water.

Excellent renovated apartment almost in the center of Ghent with excellent furniture, all the sights are within walking distance. The windows overlook a quiet courtyard. Also, excellent soundproofing, you will be in perfect silence. There are all the dishes, glasses, wine glasses and even a few capsules for the dishwasher. The Internet works great.

instructions we easy to follow, parking outside the house, the house was 2mins walk to shops, the house was fantastic for 4 people (2 double beds and 2 bunk beds 2 showers 2 loos, the hose was situated in the right place to get to from the ferry/train, and to visit the ww1 sites, would I stay again yes I would and the local people that we met were lovely.

Our stay in an appartment in Knokke was really a great experience thanks to Huswell. It was a good surprise for us as we were not that confident before arrival.

Very good flat in a great location. Many restaurants and shops near. Museums and Zoo with walking distance. Very big and comfortable flat. Good place to hang out with friends.

We stayed at Modern Art Deco Style Studio in the Heart of Bruges!
It is a nice apartment located at a quiet street, near Lake of Love, & city center is in walking distance. Huswell provided very detailed information, so we checked in very smoothly. Huswell response questions quickly.
The apartment room is comfortable, toilet & shower room are separate. The room is clean & bed is comfortable. We stayed five nights & feel enjoyable.
Also we left some suggestions to Huswell, e.g. the check in time is not flexible, no gas or electric oven in the kitchen etc. I got reply soon, so I am satisfied withe service of Huswell.

Beautiful house, great location. Would stay here again, except for the stairs which are very steep and hard on old lady legs.

This company really cares and takes care!
Hospitality all over the place. The appartment is complete in all points of view and eventhe view is lovely.
We've had some lovely days!

The house, well-equipped and near by the sea, was clean, small products and sample of shampoo, tea, coffee made us feel welcome and at home.

The accomodation and service were top notch

Everything was clean, warm and great. Thhe staff were real professionals and they answear to all my questions.

Nice holiday in Blankenberge. Easy communication with huswell and perfekt service. Apartment with comfortable and perfect for our holiday. Everything was really good and we had a good stay in Blankenberge.

The appartement is really nice, comfortable and very close to the city center.