I had always thought of HVISK as a cool, affordable brand offering stylish bags at a reasonable price point. Unfortunately, my recent experience has been nothing short of disappointing. I place... See more
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A few months after buying the bag (April to May), the bag started to break. The leather fell apart, one of the handles lost its thread, making it completely unusable. Inside the bag, hidden, you can... See more
Company replied
I bought one of the hvisk handbags in spring because I believed their marketing that the products are responsible and sustainable. It was very disappointing to see that the bag didn’t deliver on this... See more
Company replied
Worst customer service ever. They don’t send you notifications about your delivery and I missed it. I have sent 20 emails now and they never came back to me and I still have no clue where my package... See more
Company replied
Company details
Information provided by various external sources
Hvisk er et dansk accessory brand, der vil skabe et bredt udvalg af smykker og accessories i den højeste kvalitet til de bedste priser
Contact info
Hovedvagtsgade 8, 2th, 1103, København K, Denmark
- 31102220
- help@hvisk.com
- hvisk.com
1.4
Bad
519 reviews
Replied to 25% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service! My bag was broken and after contacting the customerservice i received a new order. Hope to receive my Cayman Pocket soon.
5 May 2020
Unprompted review
Reply from Hvisk
Hi Ivon,
Thank you so much for your review. We are happy that we were able to help you. :)
Kindest,
Josephine, HVISK
Very good help
Very good customer help and also reply within 1 day! Special thanks to Josephine!!
27 April 2020
Unprompted review
Reply from Hvisk
Hi Amy,
Thank you so much for your review.
We are happy that we were able to help you. :)
Kindest,
Josephine, HVISK
Great customer service
I had some troubles during the receiving of my order. I contacted HVISK and always got a fast reply and the problems got solved very easily.
22 April 2020
Unprompted review
Reply from Hvisk
Hi Jenthe,
Thank you so much for your review.
We are happy that we were able to help you. :)
Kindest,
Josephine, HVISK
The customer service is very good
The customer service is very good. They answer very fast, they are friendly and willing to help you!
The bags have a lager volume than i thought and are easy to clean!
I also love their wallets.
14 March 2020
Unprompted review
Reply from Hvisk
Hi Astrid,
Thank you so much for your review.
We are happy that we were able to help you. :)
Kindest,
Josephine, HVISK
Hvisk Damaged Item Resolution (5 Stars)
Following my first purchase with Hvisk, sadly one of the items had been damaged in transit and it was unusable upon arriving.
I contacted the lovely team at Hvisk and sent a photo of the damaged item to them, I spoke with Josephine who was really understanding and responded quickly (within 1 working day) I was then offered a refund or a replacement, and really appreciated being given a choice on what would be most suitable for me.
Overall, I had a really pleasant experience and I would happily purchase from them in the future following this, it’s a relief to know that if there are any issues with future orders they would be quickly, and kindly resolved!
13 March 2020
Unprompted review
Reply from Hvisk
Hi Kayleigh,
Thank you so much for your review. We are happy that we were able to help you and that you had a pleasant experience. :)
Kindest,
Josephine, HVISK
Canadian discovers Hvisk on Instagram...
I came across Hvisk's products on Instagram and found the colours and textures really fun. It's rare that I find the need to purchase something as far away as Denmark (I live in Canada!). I had an issue placing an order, so I contacted the Hvisk team directly. The ladies who helped me were friendly and as helpful as can be! I couldn't have asked for a better experience. My products are on their way to me now and I'm super excited to receive them. Thank you to both of the women who helped make my experience a positive one. :)
18 February 2020
Unprompted review
Reply from Hvisk
Hi Tennille,
thank you so much for your review. So happy you found us and that we were able to help you. :)
Kindest,
Josephine & Karoline, HVISK
Very friendly personal and excellent…
Very friendly personal and excellent service!!
TOP
13 February 2020
Unprompted review
Reply from Hvisk
Thank you so much Nina. :)
Kindly,
Karoline, HVISK
Reply from Hvisk
Hi Michiel,
We've been trying to reach you on email, so hopefully you have gotten some answers.
Let us know if you have further questions.
Kindly,
Karoline, HVISK
Very good service!
20 January 2019
Unprompted review
Reply from Hvisk
Hej Caroline,
mange tak for den skønne anmeldelse.
Rigtig god dag.
Karoline, Hvisk
Great service and communication
There were Some troubles with my package ( delay) but the service and contact with hvisk was so good that i still have trust in them and would shop again at hvisk
20 January 2018
Unprompted review
👍Super fin service👍
28 April 2017
Unprompted review
Super god service:)
4 April 2017
Unprompted review
Extremely impressed with the swift …
Extremely impressed with the swift service & with the very high standard of the product. Would highly recommend Hvisk & their super lovely jewelry 😊
31 March 2017
Unprompted review
Super service
13 February 2017
Unprompted review
Fantastic service & great product
Easy to navigate on website. The product was delivered the day after ordering. Very pleased with the product. Fantastic service.
26 July 2016
Unprompted review
Awesome
Ordered three items, two set of earings and a single stud. Really impressed by design and quality.
25 January 2016
Unprompted review
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