I received a HXTN bag as a birthday present and overall the bag is excellent, however I have a quality issue with some of the stitching and have tried to contact the company to raise a quality issue.... See more
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(Order#16913) I do not recommend shopping at this store. I have placed two orders so far, the first purchase was a bag which turned out to be quite good but below expectations, while the second o... See more
Company replied
I bought a hat from HXTN on their recent sale. The item arrived pretty quick and I'm happy with the product! Good fit, solid stitching and i've received nothing but compliments my friends. I don... See more
Bag is legit, it surpassed my expectations. Good quality material and very stylish. Exactly what I was looking for! I live in the states and I think it took a bit over a week before I received it. Whi... See more
Company details
Written by the company
HXTN Supply | Street Style | Official Store | Backpacks & Accessories
Contact info
United Kingdom
- info@hxtnsupply.com
- hxtnsupply.com
2.4
Poor
120 reviews
Hasn’t replied to negative reviews
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Too big for women, quality is so-so. Delivery was quick though.
Most items are big for women, even if you take the straps down. The products look nice but up close the quality feels a little cheap. Customer service, delivery and returns process was good and quick though.
19 April 2022
Never received the product or my refund
18 April 2022
Reply from HXTN Supply
Hi Christopher, hope you're well.
We are very sorry you have felt the need to leave a 1* review of your transaction.
As detailed in our e-mail on 08/04/22 the item was not fulfilled due to being unavailable, however we proceeded with a refund as promised. This was processed on the next working day after our discussion (Mon 11th) and, if it hasn't done so already, will arrive to your account any time now.
We can again only apologise for not being able to initially fulfil your item, but rest assured your full refund remains on its way.
Thanks,
HXTN
I love you guys product I wish I could…
I love you guys product I wish I could attach a picture but I ended up buying another bag love it
15 April 2022
Reply from HXTN Supply
Hi Marcus,
Thank you for the kind words - your support means so much!
I hope that you continue to enjoy both your purchases and spread the HXTN word!
Appreciate you taking the time to leave 5*'s - if there's ever anything we can help with, please let us know.
Thanks,
HXTN
Really good product and postage was…
Really good product and postage was faster then prime really good quailty would buy from here again
12 April 2022
Reply from HXTN Supply
Hi John,
Thanks so much for such a positive review! To know that both our product and service fulfilled beyond expectations is always a great feeling.
We hope you continue to enjoy your items and if there's ever anything we can help with, please let us know!
Thanks,
HXTN
Reply from HXTN Supply
Thanks James! Super glad that you're happy with all aspects of your purchase.
If there's anything we can ever do to help further, please let us know.
Thanks,
HXTN
Order is gone
Order is gone. No response from support. track number that is not trackable
17 March 2022
Def would recommend to friends.
10 March 2022
Was missing something in my order
Was missing something in my order
Wrote two mails and got no reply:(
4 March 2022
Great bags!
The two bags I purchased are great. They look amazing and are very practical. Perfect to wear once the weather will become warm again! I was a little anxious because the company is fairly new. But HXTN did not disappoint, delivered within a few days and the products are of great quality. I will definitely be buying more!!!
2 March 2022
Purchasing with HXTN Supply (Review)
The bag that I bought is super worth and great for it's price. the quality and delivery service is handled properly. \\ will buy again in the future, for sure.
1 February 2022
My order is gone
My order is gone. I have send many mails to the company, even tried to contact on instagram - zero respond
6 December 2021
track number is not tracked
14 days ago I paid for the purchase on the site
12 days ago they sent me a track number that is not trackable
12 days I am waiting for a response about my purchase, but there is no feedback
12 days I don’t know where my package is and whether it was sent at all
UP! 15 december 2021
My order information on your website states that the order has only been confirmed but has not yet been shipped.
Also, you did not answer me in any source of feedback, this is not a loyal attitude towards the client.
24 days have passed, the parcel is still not being tracked, this is not serious.
UP!
Today is February 4, 2022, I still have not received the package.
More than 60 days have passed.
Thanks to the payment system for the refund)))
5 December 2021
Reply from HXTN Supply
Hi Igor, hope you're well!
We are very sorry that your package has not arrived yet, as detailed in your shipping confirmation this order was dispatched on the next working day after purchase.
Regarding the tracking of the item we do specify on our site that in some rare cases there can be slightly longer shipping due to courier COVID protocols / local territory laws (which must be complied with) - both are outside of our control. If you would like a more detailed breakdown, please contact info@hxtnsupply.com and we will be very happy to assist.
Rest assured that your order remains on its way and should arrive very soon - we hope that you enjoy your purchase and warrant it above the 1* review left here.
If there's anything we can assist with, please don't hesitate in contacting us directly.
Thanks,
HXTN
Reply from HXTN Supply
Awesome! Really appreciate this!
First order from HXTN, fire
This is my first order from HXTN, not quite enough for a perfect score right off the bat however, very happy w/ the body bag & shirt that I bought, will be buying a few more things very soon
2 November 2021
Reply from HXTN Supply
Thanks so much for choosing to shop with us - we hope that we can make your next order 5*! Hope you enjoy that rig & tee combo
Nice experience
Stylish, convenient. Really nice materials, lightweight when empty, 2 side pockets. Would be even better if it had phone compartment on the back. Fast delivery to LV.
26 October 2021
Reply from HXTN Supply
We really appreciate this! Noted on the phone compartment - we'll flag that with our product team for sure. Hope you enjoy your purchase!
The product is great and arrived in a…
The product is great and arrived in a timely manner
25 October 2021
Reply from HXTN Supply
Excellent! Thanks so much for choosing HXTN and we really hope you enjoy your purchase!
Reply from HXTN Supply
Appreciate this Michaela!! Hope you're enjoying your HXTN purchase!
I haven't received my package yet!
3 September 2021
Reply from HXTN Supply
Hi Charles, hope you're well!
We are very sorry that your package has not arrived yet, but after checking the tracking information provided on your dispatch confirm, it seems the item isn't too far away.
We do specify that in some rare cases there can be slightly longer shipping due to courier COVID protocols / local territory laws (which must be complied with) - both are outside of our control. If you would like a more detailed breakdown, please contact info@hxtnsupply.com and we will be very happy to assist.
Rest assured that the item is now at the sorting office in your country and your order should arrive very soon - we hope that you enjoy your purchase and warrant it above the 1* review left here.
If there's anything we can assist with, please don't hesitate in contacting us directly.
Thanks,
HXTN
Military x Modern Day
An absolutely incredible accessory. Stylish, practical, and high quality. It's a crossroad of modern-day casual and military style vibes that demands compliments. Affordable also; I'd easily pay double what I spent for this drip.
1 September 2021
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