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Rated 5 out of 5 stars

This proxy provider is among the top on my list. I have tried smartproxy and oxylabs, but since I'm on a tight budget lately, I wasn't able to afford the above mentioned services. I stumbled upon... See more

Rated 5 out of 5 stars

This proxy provider is among the top on my list. I have tried smartproxy and oxylabs, but since I'm on a tight budget lately, I wasn't able to afford the above mentioned services. I stumbled upon... See more

Rated 5 out of 5 stars

They offer clean and reliable proxy and also have a good and swift costumer service i really like using their services

Rated 3 out of 5 stars

The interface is good and clean, however, refreshing sticky sessions many times results in the same IP address. Every time I refresh a session in the United States, I either get the same IP in New Y... See more

Company replied

Company details

  1. Software company

Written by the company

Best residential & 4G proxies for your business. Our residential and 4G proxies are carefully set to ensure they are 100% anonymous without any dns leaks.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

213 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Top Service

Top Service! Very professional! Quality proxies, 0 fraud score, and customer service is a 10! The only reason why I wouldn't recommend them is that they are too good and it would be a shame if too many people knew about them :))

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Monday the 18th I put $25 in and…

UPDATED REVIEW.

Still have not received 1 email in any of the communication you talk about. Haven't received any response from you folks other than on here.

Your comment below is a lie. If I could post your emails on here I gladly would. You never specified issues with my payment. You never asked me to contact you in general or ASAP.

I paid for a service and you failed to provide it. And than you lie on here. Reading and comprehension must not be a strong suit. As I was pretty clear in stating to you folks 7 days is all the time you gave my account.o On the 11th day you processed a refund.

Get your facts straight. I'm keeping this 1 star up. Had ya folks not lied or tried to call me out on here ya could have walked away with 2 stars.

Monday the 18th I put $25 in and started an account. Today the 29th a day before I get my computer back I get an email saying you've refunded my money. And apparently come to find out you've closed my account. Ya failed here..

Now a week ago I found out that my govt subsidy cut me short on a months rent. I found out with a pay or vacate notice.

So just in time when I have 7 days left. The service I paid for literally bent me over the table for no reason.

Hell of an awesome job with customer service too by the way. 2 emails and a chat left. ZERO RESPONSES

WORST SERVICE EVER. You earned that 1 star folks. Great job. No need for a retort at this point 3 times ya haven't answered.DONT START NOW..

And to be clear with you folks. I verified my account same day. So you not hearing from me in 3 days is crap. Because ya waited a week to close my account that I verified. And further more no additional emails were sent to me. Other than a welcome, confirmation a receipt and a refund

You sent me a email to confirm. Ya sent one after I confirmed. You than sent a receipt. After that a week later you closed my account and refunded my money in a 7-10 day wait period but took mine in under 16 hours.

Good Job Folks. If you wanted me back to do something you could have communicated with me. I'm as transparent as they come. Your service was an EPIC FAIL. Now I have to wonder if it was worth the $25 I paid in. Thanks for nothing. Feel free to call 24/7/365. This 1 star stays right here.

Update. You are correct that i did receive an email saying that was my payment. The email is entitled receipt. No where does it ask to contact you folks. I just double checked. And furthermore what 10 days? It was 7. You folks sent me an email on day 11 saying you were refunding my money. You had not communicated anything to me during those 7 days. Now was I able to access your webpage to maybe find out more info after I had signed up? No because you removed my screen name from your platform.

If you want to have a debate on this I'm always down. You folks were 💯 wrong. And further more you're lying right now to make me out to look like a liar. Sorry folks doubt check your facts before ya try again. You earned that 1 star.

Oh and for the record you folks never once responded to any of my emails to you. This is the only form of communication you have presented me. 👏👏👏 what customer service!! 👏👏👏

(Last one stands true after final update)

22 September 2023
Unprompted review
HydraProxy logo

Reply from HydraProxy

Hello,

First of all thank you for finally communicating with us. On the 18th you have added funds and Stripe, our card payments processor flagged your transaction as fraudulent. Please note that payment details are processed exclusively by the payment processor and you need to provide all the information required by them to process your payment.
We have no control over how the payment processor considers each individual payment, its risk and successful completion.
Furthermore you have been contacted by us email a few minutes after making the payment and informed you that your payment is under review and you need to contact our support service. You failed to contact us for 10 days and since this was a new account and we had no payment history we decided to refund, so the funds will be available into your bank account within a few days.
We hope you understand that this is not normal customer behavior (to have the funds blocked and not contact us to see why this happened) and the decision to refund the deposit back to your card was just to protect the card owner.

Thank you for understanding!

Rated 1 out of 5 stars

Awful quality. Just zero speed

Awful quality. They never work fast when it’s evening time UTC+0. So it’s not possible to rely on them thinking you can complete your work scheduled for the time after 6pm. I’ve been checking for the last 2 months, and they always slow simply never load the page - any proxies of any location I try to connect. no, it doesn’t worth the money.

16 June 2023
HydraProxy logo

Reply from HydraProxy

Hi,

We tried to reach you via TrustPilot to identify your account, but no information was passed. So, we can't verify if you have an account with us and what order you had. But, if you really used the service for two months, you probably know that all failing orders get canceled and refunded.

Furthermore, gateway IPs are powered by real devices connected to real mobile/residential Internet connections. The connection availability and speed of gateway devices can vary. This is due to local Internet traffic congestion.

Regards

Rated 5 out of 5 stars

Best proxy source ever

Best proxy source ever. I am using residential proxies from hydraproxy and it's a very stable and fast proxy. I recommend to use hydraproxy

13 March 2023
Unprompted review

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