The products were easy to order and delivered quickly in suitably protected packaging. The spray bottles were easy to use. The pre wash and snow foam dragged the dirt away no problem. The wash a... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Had an amazing service from Adam via email regarding the V2 spray bottle fault. Within a ten minute conversation via email Adam has had a new V2 spray bottle shipped out to me within the next few work... See more
Company replied
Have used these products before and have been really pleased with the results. The latest order came with the advertised mystery box but unfortunately part of the initial order was missing (1 item). C... See more
Company replied
I contacted HydroUK and spoke to Harry about a problem I had with a broken O-ring on one of my Hydro Spray bottles. I honestly was not expecting much of a response, but much to my surprise — and s... See more
Company replied
Company details
- #123 of 133 best companies in Car accessories shop
Written by the company
HYDRO UK is the future of car care. Manufacturing products in the UK to bring you the very best formulas while also creating a community.
Contact info
Unit 1, Cirencester Business Estate, GL7 1YG, Cirencester, United Kingdom
- hello@hydrouk.com
- hydrouk.co
3.9
Great
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
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Problem solved quickly and easily
We had a small issue with one of the pumps we'd been sent. A couple of emails later, Hydro have a replacement part coming out without any argument. Can't knock that for customer service - sometimes things aren't quite right, and the telling bit is how companies resolve it. Harry at Hydro was top notch in this case!
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Chris, Thank you for your feedback!
We're sorry to hear there was an issue with one of the pumps, but we're really pleased Harry was able to sort it quickly and get a replacement part sent out for you without any hassle.
We completely agree—it's how things are handled that matters most, and we're glad we could put it right for you. Thanks again for your support! Hannah@Hydro :)
These are fantastic products the best…
These are fantastic products the best I’ve ever used and I’ve tried them all over the years.great customer service, thanks Harry !. The only thing missing with this company is a Royal Warrant.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Paul, thank you for your fantastic feedback!
We're delighted to hear you're so impressed with the products and that our customer service has lived up to expectations. We'll be sure to pass your thanks on to Harry.
We really appreciate your support and kind words—thank you for taking the time to share your experience! Hannah@Hydro :)
Amazing comms and customer service.
I have received an order that had something missing. I contacted via email on a Saturday morning, not expecting a response until Monday at the earliest, within minutes I had a response from Harry who asked a couple of questions and agreed that there was something missing fron my order and agreed to send it out to me. Just amazing service. Harry was on it, a great employee with great communication and customer service skills. Well done Hydro UK and well done Harry. Keep up the good work guys.
6 June 2026
Unprompted review
Reply from Hydrouk
Hi Curt, thank you for your fantastic feedback!
We're really sorry that part of your order was missing, but we're delighted to hear Harry was able to respond so quickly and get everything sorted for you without delay. It's great to know you were happy with the communication and the way it was handled.
We'll be sure to pass your kind words on to Harry and the wider team. Thanks again for your support and for taking the time to share your experience! Hannah@Hydro :)
Great products and sent and delivered…
Great products and sent and delivered when they said. Easy products to use with great results.
21 May 2026
Unprompted review
Reply from Hydrouk
Hi Mark, thank you for your feedback!
We’re really pleased to hear you’re happy with the products and that everything arrived on time. It’s great to know you’re finding them easy to use and getting excellent results.
Thanks again for your support! Hannah@Hydro :)
Reply from Hydrouk
Hi Davie, thank you for your feedback!
We're glad to hear the products are working well across all your vehicles, including your cars, bikes, and MTB. It’s great to know you're getting good results all around.
Thanks again for your support! Hannah@Hydro :)
Harry has been super helpful and prompt…
Harry has been super helpful and prompt in dealing with my enquiry. What a great experience from a customer care perspective.
4 June 2026
Unprompted review
Reply from Hydrouk
Hi Davie, thank you for your feedback!
We’re really pleased to hear Harry was able to help you quickly and that you had such a positive experience with our customer care team. We’ll be sure to pass your kind words on to him.
Thanks again for your support and for taking the time to share your experience! Hannah@Hydro :)
Great service
Great service, had a small issue with with my order but quickly got resolved and were very helpful and fast
5 June 2026
Unprompted review
Reply from Hydrouk
Hi JBenn, thank you for your feedback!
We're sorry there was a small issue with your order, but we're really pleased to hear it was resolved quickly and that you found our team helpful and responsive.
We appreciate your support—thanks again for taking the time to share your experience! Hannah@Hydro :)
I have only just started using Hydro…
I have only just started using Hydro cleaning products but I am really impressed with how well they work on both mine and my wife’s cars.
I would highly recommend them.
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Michael, thank you for your feedback!
We’re really pleased to hear you’re already impressed with the results on both your and your wife’s cars. It’s great to know the products are working well for you.
We really appreciate your recommendation—thanks again for your support! Hannah@Hydro :)
Great customer service and products
Great customer service and products was a bit skeptical to begin the order but glad I did
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Gregor, thank you for your feedback!
We’re really glad to hear you’ve been happy with both the products and our customer service. It’s great to know you decided to give us a try and that you’re pleased with the results.
Thanks again for your support! Hannah@Hydro :)
Harry has went above and beyond in…
Harry has went above and beyond in order to help me out, really appreciate it.
5 June 2026
Unprompted review
Reply from Hydrouk
Hi John, thank you for your feedback!
We’re really pleased to hear Harry went above and beyond to help you out. We’ll be sure to pass your kind words on to him.
Thanks again for taking the time to share your experience—we really appreciate your support! Hannah@Hydro :)
Bought the caravan bundle with the…
Bought the caravan bundle with the surprise box of goodies. Also bought the drying towel and they have all done great work. From cleaning my motorhome to getting the marks off the interior of my car. Great stuff
16 May 2026
Unprompted review
Reply from Hydrouk
Hi Richard, thank you for your feedback!
We’re really pleased to hear the caravan bundle, surprise box, and drying towel have all been working so well for you. It’s great to know they’ve been useful for both your motorhome and car.
Thanks again for your support—we really appreciate it! Hannah@Hydro :)
Don’t waste your money
Products terrible doesn’t do anything just a gimmick not worth it all. You have to pump it up every 2 seconds the chemicals provided are terrible.
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Hassan, sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.
I really am sorry for the experience thus far, but willing to solve with you via email! Hydro UK Customer Support
replacement nozzle
having managed to break the nozzle of the foam pump Hydro kindly sent me a replacement free of charge. This arrived in a few days. Many thanks for issuing a replacement free of charge and for the speed of service.
1 June 2026
Unprompted review
Reply from Hydrouk
Hi Simon, thank you for your feedback!
We’re glad we could get a replacement nozzle sorted for you quickly and without any hassle. It’s great to hear it arrived promptly and that you were happy with the service.
Thanks again for taking the time to share your experience—we really appreciate your support! Hannah@Hydro :)
Brilliant company great product is a…
Brilliant company great product is a must have to any car enthusiasts.
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Matthew, thanks so much for taking the time to leave us with this 5* review! We appreciate all the support! :) Hannah@Hydro
Proper customer service
Had an issue with a damaged/leaked item. Emailed customer service and Harry, the customer service agent that replied, sorted out a replacement straight away, no issues. Proper customer service. 5 stars all the way.
5 June 2026
Unprompted review
Reply from Hydrouk
Hi Mark, thank you for your feedback!
We’re sorry to hear about the damaged item, but really pleased Harry was able to sort a replacement for you straight away and without any hassle. That’s exactly the level of service we aim to provide.
We really appreciate your 5-star support—thanks again for taking the time to share your experience! Hannah@Hydro :)
Placed an order and not received or had…
Placed an order and not received or had further confirmation.
4 June 2026
Unprompted review
Reply from Hydrouk
Hi Chris, thank you- we're sorry to hear you haven't received your order or any further confirmation.
Please reach out to us with your order number, and we can certainly look into this further for you and provide an update as soon as possible. Hydro UK Customer Support
Excellent service - Thank you Harry
Placed my first ordered and it arrived very quickly a couple of days later. Received several extra products free in the box as part of the “mystery box” promotion and very much appreciate the extra items. I did order an accesories bundle as well which wasnt in the box so contacted support and Harry sorted it immediately for me and arranged for the bundle to be sent out. Brilliant service, thanks all! (Harry should get a payrise)
3 June 2026
Unprompted review
Reply from Hydrouk
Hi Scott, thanks for your feedback! We're delighted to hear your first order arrived quickly and that you enjoyed the extra items from our Mystery Box promotion.
We're also pleased that Harry was able to resolve the missing accessories bundle promptly and get a replacement sent out for you. We'll be sure to pass your kind comments on to him – we're sure he'll appreciate the shout-out! 😊
Thank you for your support, and we hope you continue to enjoy your products. Hannah@Hydro :)
Don’t work for me
I purchased two pump sprayers, pre-wash and snow foam after seeing the advertising videos.
Unfortunately, my experience was very different from the results shown in the marketing. Despite following the instructions, trying different dilution ratios and watching the company’s demonstration videos, the sprayers required constant re-pumping and produced a splattery foam rather than the thick, consistent coverage shown in the adverts.
I used around a half of each bottle over a number of days trying to achieve the advertised results and even had another person try the system with the same outcome. I decided to cut my losses and go back to using my pressure washer and foam cannon. When I looked into returning the products, I found the refund policy to be well below the standards consumers would reasonably expect under consumer law, especially that the products are unfit for purpose in my opinion. which added to my dissatisfaction with the overall experience.
based on my experience and many others they did not perform anywhere near the standard shown in the promotional videos. As a result, I was very disappointed with the purchase.
3 June 2026
Unprompted review
Reply from Hydrouk
Hi Carl, thank you for your feedback! Sorry to hear you aren't happy with the performance of your Hydro. There are many variables and it's important you follow process correctly.
If you drop me a email to satisfaction@hydrouk.co I will give you more insight into process, ensure there are no issues with product/performance your side, and organise any refund/return necessary if required.
I really am sorry for the experience thus far, but willing to solve with you via email! Hydro UK Customer Support
A Fantastic service,Fast delivery,A…
A Fantastic service,Fast delivery,A great product works a treat on my car and bike the deals they do are amazing too
30 May 2026
Unprompted review
Reply from Hydrouk
Hi Justin, thanks for your feedback! We're delighted to hear you're pleased with the service, fast delivery, and that the product is working so well on both your car and bike. It's also great to know you're enjoying the deals we offer. We really appreciate your support and look forward to serving you again in the future! Hannah@Hydro :)
Really good customer service
Really good customer service. Goods turned up on time and even better it came with a bonus box that I wasn’t expecting
15 May 2026
Unprompted review
Reply from Hydrouk
Hi Oliver, thanks for your feedback! We're delighted to hear you were pleased with our customer service and that your order arrived on time. It's great to know the bonus Mystery Box was a nice surprise too! We really appreciate your support and hope you enjoy all your products. Hannah@Hydro :)
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