Hygger Aquarium Reviews 334

The customer service in technical support's response is excellent. Ginger tries to respond within one day unless she is off-duty. However, the web page to purchase the product is not working well. I ended up ordering the same product twice, and the actual discount was not honored due to the existing discount provided by the company.

I ordered the Pond Feeder through Amazon. When I received it and set it up, the controller kept loosing time. Contacted their customer support and they got back to me right away. I have to say they were helpful to me in figuring out what was happening. They then sent me out a totally new controller and it has been working perfectly ever since. I love having the feeder automatically feed my koi 3 times a day. Takes the worry off me. Awesome feeder.

I bought a windstorm air pump and had some problems I got in touch with hygger and they were very helpful with advice and sorted out my problem without any problems would definitely recommend this company

I recently purchased a Hygger wave maker from Amazon and the service provided by Hygger has been outstanding. The wave maker is silent and packed with cool features!

I have purchased 5 lights, 3 filters, and 4 air pumps. All have worked perfectly for what i needed them for on my multiple Aquariums. I did have one light with an issue after about 7 months where the button wasn't functioning properly and hygger warranty replaced it in less than 72 hours. Customer service responses were quick and resolutions were made extremely quick. I highly recommend the products as they are great rice and quality has been great.

I had a faulty part in my wave maker so I contacted Hygger… I got a customer service agent called Emma. …
She was so good at fixing my issue and sending spare parts out. She had also kept up with communication by email to check all is ok… Top grade customer service and after sales advice..,

From Anthony Crowley

I have an auto on/off aquarium light from Hygger that I absolutely love, and have been using for about a year and a half now. Recently the power cord went out on it, and after a quick email they sent me a replacement cord completely free of any charge and hassle. Their customer service is truly fantastic! I’ll be buying more from them for sure.

Fantastic company, great quality products and a great warranty service.

We have purchased two of Hygger's products for our growing fish aquarium collection and are very pleased with the integrity of the products. The cost is affordable and the customer service is terrific and responsive. We will continue to purchase from this company!

Ordered a hygger python... Which is a life save, unfortunately one of the valves broke, after a quick couple emails I received a new one. Excellent customer service and producta.

Part of my original order didn’t make it to me, but customer service resolved the issue by sending me a replacement quickly.

I own two Hygger filters, and while I’m generally happy with the brand, the HG108-8W Hang-on-back Canister Filter didn’t meet my expectations. Even though it’s rated 8W for larger tanks, its flow feels weaker than my HG150-6W (6W) backpack filter. I even ran them together in the same tank, and the 6W filter was noticeably stronger.

I’m not saying Hygger filters are bad overall — I just had an issue with this specific model and wanted to share my experience. Hopefully, this feedback helps others, and maybe the company can clarify if my unit is defective.

Hello, This is a Review for the customer service for Hygger products. this company does take care of their customers. I have always purchased Hygger products and they have been excellent with the product and customer service. I just got helped with Tammy at the customer service team and she was outstanding and responded to my email in just hours to what i needed. You guys are the best and because of it, I will always recommend your products and buy products you. Thank you Tammy
Thank you Hygger company. You guys Rock!

A company that stands behind there product. Great customer service. Good product.

Its a nice light. Flexible applications but programming just the timer is a dark hole of frustration.

I have a 36 inch day night plant light strip style and a plant pro 100 for my rimless tank. Love them both. Plants grow great and the string lights bring out the greens very well. I’m about to buy a second plant pro 100 I love the first one so much.

Powerful and QUIET little pump. I use a splitter and air stones in hydroponic plants and the hugger pump is the quietest one I’ve tried!

After giving a poor review, I was contacted by Emma at Hygger, asking for more details on the severe inaccuracy I was experiencing. During the ongoing checks & suggestions, I moved the heater from its spot near the return pump inlet to below the overflow return outlet (very high flows). That resolved most of the issues. It seems that a strong "push" flow around the heater works much better than a low "pull" flow. The heater is working more or less properly, sufficient for my needs. Now let's hope it lasts a bit longer than the first Hygger 500W (which lasted only 2yrs before the built-in probe gave a fatal error code)

The crossbow wave pump HG070- 18w is awesome my cichlids love it