I haven’t received my package, it’s been almost a month and the tracking number still shows no updates. HULUS definitely doesn’t offer a reasonable post-sale experience. It’s a pity because you guys d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gave email address to put through an order to see what shipping to my country would cost. Have since emptied cart, but receive an email every day to “complete purchase”. Deleting from my cart doesn't... See more
Company replied
Truly amazed. The skateboards are beautiful and of great quality. I was a little skeptic about buying online, but took the chance and definitely don’t regret it. Hanging was easy enough thanks to the... See more
The actual skateboards are great but the mechanism to hold them up doesn’t work well. We bought 6 boards a year ago and over the last year 2 have fallen off the wall at the part where there is tape th... See more
Company details
About HYLUS
Written by the company
HYLUS is a digital contemporary art gallery, showcasing the latest art trends into uncommon art pieces. We are experts in Acrylic Glass with 30+ years of experience in the industry. Craftsmanship is an essential cornerstone upon which we pride ourselves on and customer satisfaction is how we assess and ensure we maintain this belief.
Contact info
U.A.E.
- info@hylus.com
- hylus.com
Great skate board!
Great skate board!! My Son is super Happy With it, he wants more.....💪
23 November 2020
the board is beautiful but the…
the board is beautiful but the double-sided tape is black and can be seen in transparency. this is the only negative
17 November 2020
Reply from HYLUS
Hi Maurzio,
Thank you for your valuable feedback.
With Acrylic Glass being a transparent material, with a white design printed on it, unfortunately if put near a light source it is possible the mounts can be slightly visible.
I'm happy to inform you however that we've just recently taken steps to eliminate this issue with our products - all orders made after Nov 16, 2020 will include a Ghost Mount with invisible double sided tape, eliminating this problem entirely for all white and non-white designs equally.
Kind Regards,
HYLUS Team
Ordered 2 board deck
Ordered 2 board deck, love the product, the quality is perfect.
The customer service is quick to respond if you have any issues.
8 November 2020
Unprompted review
Reply from HYLUS
Thanks for the review, Mimino! :)
Reply from HYLUS
Thank you, Enrique! Your positive review means a lot to us!
Fast and Nice!
29 October 2020
Unprompted review
Reply from HYLUS
Thank you for your feedback, Luiz Alexandre! Enjoy your products :)
Cool products & great customer service!!
26 October 2020
Reply from HYLUS
Thank you, GTJ. We're very happy you like our products!
Love all around!
Great quality and turnaround - definitely plan on restocking these when they sell out! Highly recommend.
23 October 2020
Reply from HYLUS
That's awesome, AM! :)
AMAZING PRODUCT AND CUSTOMER SERVICE
Obviously it’s natural to be a little skeptical about buying something online and from a different country. I stumbled across Hylus on Instagram and just knew I had to get some of their art pieces. When I looked at their website and Instagram I had a feeling Hylus was a reputable company that I can trust! Well I wasn’t wrong, Hylus went above and beyond! I received several emails regarding my order and updates on tracking. The item arrived in 7 days after placing my order which did I mention I live in the US?! Once I received my items I received an email on how to hang the product! Fantastic customer service! The skateboards and quality are AMAZING! Worth every penny! I will definitely be ordering from Hylus again and referring my family and friends!
23 October 2020
Reply from HYLUS
Thank you for your valuable trust, Nancy! We're so happy to read your review. Enjoy your products! :)
excellent service
22 October 2020
Reply from HYLUS
We're very happy that you've enjoyed our service, Hector!
Amazing
Ordered two custom pieces for my friend as a gift and they were mind blowing! The design team were super helpful and created exactly what I had in mind and were happy to adjust things until I was completely satisfied with the layout. My friend is in love with them and put them up pride of place in their living room, putting them up on the wall was quick and easy too! 100% satisfied :) nice one guys and thanks!
21 October 2020
Unprompted review
Reply from HYLUS
Our design team is very happy to receive feedback like this! Thank you, Jenna!
very good material and quality i love…
very good material and quality i love it very much
21 October 2020
Unprompted review
Reply from HYLUS
That's amazing, Noura! :) Enjoy your HYLUS products.
Awesome!
Very happy with my newly purchased piece in Acrylic Glass. The package was nice and safely wrapped for shipment. Very speedy delivery, especially considering the fact that the piece I wanted was out of stock. I reached out on IG and one of the HYLUS team members said he was happy to create one for me! AWESOME!
21 October 2020
Unprompted review
Reply from HYLUS
Thank you Raven! We're truly happy that you're this staisfied with our service and products.
Absolutely one of a kind!
I’ve ordered multiple skateboards from Hylus to Australia and they exceed my expectation every time . Quality is amazing and the turn around time is better than anything else I’ve ordered online. The last order I did was a custom board and everyone I know is absolutely blown away by it . The designers nailed the brief the first proof and I had it in my hands within 10 days !!!!! Would highly recommend
20 October 2020
Unprompted review
Reply from HYLUS
That's amazing to hear, Luke! Enjoy your products :)
I bought 3 surf boards and it was a bit…
I bought 3 surf boards and it was a bit of a struggle to get them shipped. However at the end it was worth the wait.
Than I ordered another square print and it came super quick and was beautiful.
They did a great job
Rob from Montreal Canada
20 October 2020
Unprompted review
Reply from HYLUS
Thank you for the feedback, Robert, and we're happy you're satisfied in the end! As you've mentioned unfortunately COVID-19 can cause shipping problems, but fortunately we were able to bypass that at this point.
Reply from HYLUS
That's awesome, Jessica! We're so glad you love your items.
Reply from HYLUS
Thank you for your valuable feedback, DA!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.