Awful non existent customer services , an order was placed in error (not by me) and have been trying to Contact this company via , email , wattsapp and insta to no avail !! Trying to cancel it and or... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant in this shop workers are so welcoming makes you feel as if you have known them for years not to mention how helpful they are and the great range of items
First class service. DM’d the guys the night before for a black Essentials t-shirt and ended up changing my choice to the Grey which was completely fine and no hassle, they arrived quicker than they’d... See more
Ordered a pair of Yeezy breds for the mrs on the Tuesday night and they were delivered by Thursday morning. Couldn’t believe it when comparing the service ive had when dealing with other personal shop... See more
Company details
Information provided by various external sources
Glasgow based personal shopping service.
Contact info
United Kingdom
- hyluxclothing.com
3.8
Great
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Yeezy Bred’s
Ordered a pair of Yeezy breds for the mrs on the Tuesday night and they were delivered by Thursday morning. Couldn’t believe it when comparing the service ive had when dealing with other personal shoppers including waiting up to 6 weeks for products to be delivered. Will be continuing to use HyluxClothing for everything going forward!
29 January 2021
Unprompted review
Very happy thank you :)
So good! quick delivery and great customer service. Thank you so much will be ordering from again☺️🖤
26 January 2021
Unprompted review
Helpful friendly staff
Staff were helpful and understanding, and reply to messages quick!
26 January 2021
Reply from Hyluxclothing
Hi Lewis
We do apologies regarding how you feel .
You have messaged us on Instagram on Sunday at 9:58AM with your order number the team was off on the Sunday.
It has been one working day and you have went and left this review.
We are a small family run business and are currently working through hundreds and hundreds of messages trying to get through everyone as fast as we can.
Can you drop us a message on Instagram and we can get this resolved thank you .
*UPDATE*
We are awaiting a response from the buyer to see how they would like to proceed with there exchange . Would appreciate if you could change your review based on our reply.
Thanks
Quick delivery and trainers were…
Quick delivery and trainers were absolutely amazing! Will definitely be ordering again.
13 January 2021
Very pleased with my products from…
Very pleased with my products from Hylux. Arrived quickly will shop here again
7 January 2021
First class service
First class service. DM’d the guys the night before for a black Essentials t-shirt and ended up changing my choice to the Grey which was completely fine and no hassle, they arrived quicker than they’d said and the top looks amazing. The guy delivering was class and has excellent customer service as well, I’d highly recommend them to anyone looking for the latest brands and designs.
6 January 2021
Unprompted review
Great product and great service
24 December 2020
Amazing service and quick delivery
1 December 2020
Initially I was a bit worried because…
Initially I was a bit worried because my order hadn’t arrived and no one had contacted me, however once the issue was explained to me about the delay, my order was despatched very quickly and arrived the next day.
Given the circumstances in the country, I am very satisfied with my purchase and most definitely use again. Thanks
19 November 2020
Excellent service
Excellent service, genuine designer products, ordered came within 1 day, Thank You Hylux !
21 October 2020
quality service
quality service, ordered my stuff in the wednesday and was there in less the 24 hours. can’t complain with that kinda service
16 September 2020
Unprompted review
Reply
Sorry I don’t know how to reply to the last review, I messaged the Instagram page (which I get will have a mental amount of messages) I also sent an email and then used the chat option on the website, all of which I didn’t get a reply to but again I get how busy you guys must be. I tried to apply for a refund but it said it has to be done via the sender, also I must say my bad I totally forgot I placed it later on in the night, and the actual delivery of the item wouldn’t be down to you guys, appreciate the reply.
20 August 2020
Unprompted review
Reply from Hyluxclothing
Hi Philip we do apologies regarding this just had a look into the order #1064 .
Regarding the £11 for the delivery the order was placed at 18:54 on Thursday Evening the parcel was dropped off at the post office on the Friday and special delivery was the service that had been selected just looked into it however due to it being the weekend the parcel wasn't guaranteed for Saturday Delivery however it should have got to you for Monday.
You should be able to contact Royal Mail and they might be able to compensate you with the half of the postage money back .
Regarding the lack of contact for this we do apologies can i just ask what method is it you used to contact us ? We are a small family based business but that is no excuse for lack of contact.
Many Thanks
Ordered yeezy zyons and arrived the…
Ordered yeezy zyons and arrived the next morning great service
20 August 2020
Unprompted review
Tremendous customer service and rapid…
Tremendous customer service and rapid delivery, 100% shop here again
27 May 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.