Hypeboost Reviews 7,343

Reply from Hypeboost

Mar 26, 2026

Dear Edina Hajric,

Thank you for your feedback. We’re sorry to hear about your experience and understand your disappointment.

We would like to clarify that Hypeboost operates as a marketplace, not a traditional webshop. This means that your purchase was made from a private reseller, which is clearly indicated during the checkout process. As accepted at that stage, purchases from private sellers are not covered by warranty.

Regarding authenticity, we take this matter very seriously. All items sold through our platform undergo a strict authentication process and are guaranteed to be 100% original. In this specific case, the pair has been authenticated twice, including verification by an independent third party. We also have an official authentication report available.

Wear and tear over time can depend on multiple factors such as usage, conditions, and frequency of wear. Unfortunately, this falls outside the scope of what we can assess or cover after several months of use.

We understand your concerns and appreciate you taking the time to share your feedback. If you would like to review the authentication report or have any further questions, please feel free to contact us.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Mar 25, 2026

Hello Di Aldo,

We’re sorry to hear that your experience has not met your expectations.

As communicated on our website, delivery times can vary as Hypeboost operates as a marketplace. This means that items are first shipped from the seller to our authentication center before being forwarded to you. In some cases, delays can occur during this process.

We understand that waiting can be frustrating, and we apologize if our communication has come across as impersonal. This is certainly not our intention.

We kindly ask you to contact our support team with your order details so we can review the current status of your order and provide you with a more detailed update.

Kind regards,
Jessica | Team Hypeboost

Reply from Hypeboost

Mar 25, 2026

Hello Glenn,

We’re sorry to hear that your experience did not meet your expectations.

Hypeboost operates as a marketplace where all items are supplied by independent sellers and undergo inspection at our authentication center before being shipped. Each product is carefully checked against our quality and condition standards.

We understand that condition can sometimes be perceived differently, but our assessments are based on established guidelines to ensure consistency and fairness.

We take feedback seriously and would like to review your case further. Please reach out to our support team with your order details so we can look into this matter and assist you where possible.

Kind regards,
Jessica | Team Hypeboost

Reply from Hypeboost

Mar 19, 2026

Hello Stirbu,

We’re sorry to hear that you have not received your package and understand how frustrating this must be.

Please rest assured that all shipments are fully insured. In case of delivery issues, we will work with the carrier to investigate the situation and ensure it is properly resolved.

We kindly ask you to contact our support team with your order details so we can look into this for you as quickly as possible and provide an appropriate solution.

We are here to help and will make sure this matter is handled accordingly.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Mar 5, 2026

Hello Shannon,

Thank you for your feedback, and we’re sorry to hear about your experience.

Orders on our platform go through an authentication process before being dispatched. While the usual timeframe is 5–10 business days, delays can sometimes occur if the item takes longer to arrive at our authentication center or requires additional verification.

We understand that this can be frustrating, especially if you have already reached out for an update. Please contact our support team again with your order details so we can check the status of your order and assist you as quickly as possible.

Kind regards,
Sara | Team Hypeboost

Reply from Hypeboost

Mar 5, 2026

Hello Veeti,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our standard delivery timeframe is 5–10 business days; however, in some cases delays can occur if the item takes longer to arrive at our authentication center or if additional verification is required. This step is essential to ensure that every item sold on our platform is thoroughly checked before it reaches the buyer.

We understand that waiting longer than expected can be frustrating, and we appreciate your patience. If you would like an update on your specific order, please feel free to contact our support team so we can check the status and assist you further.

Kind regards,
Sara | Team Hypeboost