Hyperflight Ltd Reviews 8

TrustScore 4 out of 5

4.2

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Company details

  1. Hobby shop

Written by the company

Started in 2003, HyperFlight are Europe's largest stockist of F3K discus launch RC gliders and F5J electric soarers. We are dealers for Vladimir's Models, MKS, KST, Blue Bird, Schambeck, Leomotion, Servorahmen and stock many discus launch glider (DLG) and specialists RC soaring products. Our worldwide customer base value our careful packing, fast service and great support.


Contact info

4.2

Great

TrustScore 4 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Spot on! Couldn’t be happier.

I ordered 8 x 1.5m carbon fibre tubes. Excellent delivery times, great packaging and I’m super happy with the quality of them. They were by far the best price I could find online from the Uk. Highly recommended. Cheers

21 June 2022
Unprompted review
Rated 1 out of 5 stars

Business that does not keep its' word doesn't deserve any business

Website states quoted shipping rates are accurate, and there is no need to confirm the rates with them. So imagine my surprise when after I paid my order, Neil tells me I need to add 6 dollars to cover shipping.
I told them what they wrote on their website and was told never to buy from them again.
If a business can't keep its' words, I would not trust them with my money.

30 May 2022
Unprompted review
Hyperflight Ltd logo

Reply from Hyperflight Ltd

Actually we asked for an extra payment to cover expedited shipping, we didn't demand it. When the customer declined we sent the parcel by FedEx anyway, and he received in Singapore just 3 days later, on the day he posted this review. So we did keep our word and we did provide exceptional service.

Rated 5 out of 5 stars

Mike Neerings

Mike Neerings
Hyperflight !!!, I have nothing but admiration for the constant Customer Satifaction and support that Neil provides. He goes out of his way to support the RC pilots with any request that comes his way and is extremely forthcoming in trying to find solutions and thinking out of the box to provide us the best service. It is impossible to please all and am saddened to read a bad review on this site as I personally and know of many others who are very appreciative. Keep doing the things you do Neil, the FC pilots thank you and look forward to many more years of co-operation.

25 May 2022
Unprompted review
Rated 1 out of 5 stars

Phoned for some advice not at all…

Phoned for some advice not at all helpful
Phoned to buy a complete kit not parts just wanted some help.

24 May 2022
Unprompted review
Hyperflight Ltd logo

Reply from Hyperflight Ltd

I am sorry I did not give you the advice you needed Christopher. I had a cataract operation 2 weeks ago and have been operating one-eyed since, which has been affecting me. I have the second eye op later today. Please phone again next week and I will do my best to answer your questions.

Rated 5 out of 5 stars

Excellent company, products & customer service!

Excellent company, lovely quality product and amazing customer service! I can’t recommend Hyperflight enough - v.v. impressed!!!

I made a last minute birthday surprise purchase and was super impressed with Neils communication and prompt responses to emails & purchase message helping me get the glider bags delivered next day just in time for my partners birthday!

Excellent service and would definitely purchase from again!

Thank you Neil and team again for all your help getting the bags to me so quickly! My partner loves them and I can’t thank you enough!

14 March 2022
Unprompted review

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