Speedy!! Helpful and courteous too. This is both during the contract arrangements on the phone and then the installation engineers. Always keeping us informed ☆☆☆☆☆ First class. Our actual use o... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The gentleman that I spoke with had a non hurried approach, unlike most others of his ilk. He explained all relevant points and kept his word on what would be, where applicable, coming up in the next... See more
Company replied
Unfortunately the service wasn’t automatically reconnected after I requested an account change, but now I see that was because of account activation procedure. After I called and spoke to Ksenija... See more
Company replied
Vikas Nair immediately responded to my call and came round to make the connection. We were all done in 20/25 minutes. He recommended the package based on our needs. He made sure the computer and the t... See more
Company replied
Company details
- #17 of 58 best companies in Internet Service Provider
- #6 of 44 best companies in Internet provider
- #11 of 47 best companies in Phone and internet services
- #27 of 93 best companies in Telecommunications service provider
About Hyperoptic Full Fibre Broadband
Written by the company
To find out more about Hyperoptic, and to see our latest offers, please click on the button below.
Join now
Join now
Why Hyperoptic?
Written by the company
- We're in your corner
- Hyperoptic was founded in 2011 to shake up the broadband market, and we're proud to be in our customers' corner. Unlike some services, we deliver full fibre connectivity. And that means a hyper fast, hyper reliable connection. Ready when you are.
Not sure about switching to Hyperoptic?
We'll give you 30 days to decide.
We’re so confident you’ll love our service that we’ll give you 30 days to decide.
Not for you? You can cancel within your first 30 days with no exit fees – and no hard feelings.
Can’t get fairer than that.
Contact info
174 Hammersmith Rd, W6 8DA, London, United Kingdom
- 0333 332 1111
- support@hyperoptic.com
- hyperoptic.com
Time for a broadband break-up?
4.7
Excellent
51K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful chat with real person
Once I got chatting with a real person, Mirko, he was very helpful and he soon set up the installation that I had been waiting for for a few days.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
We love our Mirko, and we are happy to hear that he resolved the issue for you. Sorry for the wait, glad that it has been resolved, and we are looking forward to earning that 5th start from you, Philip.
We have had no issues since moving to…
We have had no issues since moving to Hyperoptic. It's quick too. The service when we first joined was excellent
24 April 2026
Reply from Hyperoptic Full Fibre Broadband
Gina, we are so happy to hear that we provide excellent service for your home. Thank you for your continued support, and we promise to keep that level of excellence for as long as it takes.
Richard 13418
Richard 13418! What a gent. Quick and painless, efficient and very professional. Wasn’t here for more than 10 minutes, everything is up and running as expected. Give the man a raise!
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for that wonderfull reivew, Rod. We'll be sure to pass your thanks to Richard, as we he is one of the greats. Your comments about raise won't go unnoticed. :D
Great customer service from Haider…
Great customer service from Haider Hashmi - efficient, friendly and professional
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for such a great appraisal, Monya. Haider is a perfect professional, and we couldn't be more proud to have him on board.
Great experience and service
Great experience and service. Alec Lennon installed for me this morning - did it quick and efficiently. The connection is top. 10/10
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for sharing your satisfaction with our service and engineer, Samuel. We appreciate it the 5 star review, and it pleases us to hear that we provide such a great value.
Very good customer service
Nicola was knowledgeable, had excellent communication skills and was very helpful. Waiting time was also very good.
10/10 customer service !
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Nikola always deliver a top-notch service! We're so glad to see he made your day, we will make sure he is notified.
Stefan Pesic was great help…
Stefan Pesic was great help understanding and helping to solve the problem. Others could not help like he did.
22 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Glad to hear that our Stefan did such a great job, Mehmet. He truly is one of a kind, and we are proud to have him. Thank you for sharing your experience.
Moving house - helpful!
Danka was really helpful in getting me setup for my move. It's always very efficient to be in touch with the support team.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
You can always count on Hyperoptic! We will make sure Danka sees how her support impacted your experience.
I had internet problems for two weeks…
I had internet problems for two weeks that I couldn't solve, but today I met an employee named Nikola who helped and resolved everything. Thank you very much for your patience and time.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
You're very welcome! Nikola is an expert at providing technical assistance, and we're glad he was able to reassure you and sort your connection out.
very polite efficient and helpful rep
very short wait to speak on the phone with customer services. Nikola is a very polite efficient and helpful representative.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Thank you for highlighting the speed of our queue and the great assistance of our and and only Nikola, Vasso. We appreicate the review, and should you have any questions, feel free to ask.
I was having activation issues over the…
I was having activation issues over the weekend, which were frustrating. This morning (Monday) they seemed to be resolved, so I was just checking in to see that that was confirmed, and that I didn't have to re-check or wait for another confirmation.
I spoke to Vasilije O, who ran a quick diagnostic check, and confirmed that things should be fine.
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
So happy to hear that activation issues were resolved so efficiently, Jean.We'll be sure to thank Vasilije for his assistance, and we hope you enjoy in the service.
I had such tremendous support
I had such tremendous support from Hyperoptic. Nikola Lepen helped me every step of the way with connecting an extender to improve signals in all parts of the house, and kept in regular touch to check that things were ok. Kind, supportive, considerate. I think Hyperoptic is great!
26 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Nikola really understood the assignment! From setup to follow-ups, that’s the kind of care we’re all about. Thanks for the amazing feedback!
Great service
Great service , the engineer was amazing with great customer service , very professional and did the installation in perfect time.
Thank you
25 April 2026
Reply from Hyperoptic Full Fibre Broadband
We’ll pass this on to the engineer, thanks for the shoutout, it means a lot!
(Teodora Pavlovic)
Hi , Teodora Pavlovic provided an excellent customer service.
I had my cutoff date to give my notice, and end-up doing so due to lack of customer service.
However, I got a text message to call customer service and due to Teodora’s excellent customer service, I end up staying with HyperOptic rather to leave and have another broadband provider.
Teodora Pavlovic, reverted a bad customer service in to something positive and made feel a valuable customer.
26 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Teodora to the rescue! Turning things around when it matters most and we’re so glad she could make you feel valued again. Thanks for sticking with us! 💙
Vasilije Was very friendly and got me…
Vasilije Was very friendly and got me set up in minutes on a Monday morning - brilliant customer service!
27 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Sounds like you were in great hands! Thanks a lot for praising our Vasilije, enjoy the service.
Top service on Sunday at 8:24pm
Top service on Sunday at 8:24pm
My best friend wouldn't be this quick to respond!
Thanks guys!
26 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
That’s what we’re here for and we really appreciate you taking a moment to share this!
Djordje was very helpful in resolving a…
Djordje was very helpful in resolving an issue on Hyperoptics' end regarding my order. He was by-far the most helpful agent I have spoken to regarding my query. Thanks Djordje!
26 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Sounds like you were in great hands! Thanks a lot for praising our Djordje!
Aleksa was a brilliant help
Aleksa was a brilliant help, spoke to her to provide help during a difficult financial time and she helped me out with options to still have my service online.
26 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Aleksa is a true gem on our team, we'll pass on your kind remarks!
Avoid.
Avoid.
I lived in a property where Hyperoptic was already installed. The service was poor — speeds were consistently below what was promised.
Later, the landlord was exposed in an HMO-related case and tenants were evicted. Hyperoptic initially confirmed that if there’s evidence the landlord was involved in the issue, they can close the account without penalties.
I reached them and provided formal evidence — including documents from a court legal bundle, signed by the council — clearly showing the situation. Despite this, they refused to even review it because of 'GDPR' concerns, despite being court level evidence from the same address.
Communication has been inconsistent: one thing said over the phone, another in writing.
Instead of resolving the issue, I’ve been left dealing with follow-ups and pressure, while the actual evidence is ignored.
Overpriced, unreliable service, and very poor complaint handling. I rather don't have no service at all than their service.
I called them on a phone and tried log a complaint over email, I tried explain how bad situation was, I was ignored.
26 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Anna, we're terribly sorry that this was your experience when trying to close the account, based on such a delicate situation. We would like to investigate and shed light on the situation and right the wrongs, so that you know where you stand on, and provide you with a satisfying conclusion. In order for us to do that, we would just need the Trustpilot form we've now sent to you filled out, thank you!
Really great company
Really great company, been with them for few years now and wouldn't change due to the friendly staff, speedy help (when needed) and great Internet. Dealt with Mia this time who helped get me onto the correct contract to for my renewal due to me being on benefits so couldn't be happier
23 April 2026
Unprompted review
Reply from Hyperoptic Full Fibre Broadband
Mia will be glad to know she made things simple and got you a great deal. Hope you enjoy the service just as much as always! We really appreciate your loyalty!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.