hyundaicapital.co.uk Reviews 10

Not only do they charge an exorbitant monthly payments to lease a car, it gets even worse when you want to return the car. I had a car for four years, it has been serviced three times during that time at Hyundai garages (most of which are closing down and cost the earth) and first MOT completed last year. This was in line with the information I was supplied by the dealership at the beginning of the lease - misled! However they are saying it was not.

I have really looked after this car and there is hardly any damage - only what I would class as wear and tear (being small chips from the road). One of the charges is for small amount of corrosion on an alloy - how can I prevent this from happening? Also small chips on the inside of the door frame! Seriously! However, they do not class this as general wear and tear!

They are going to charge in excess of £700 to hand back a very clean and tidy vehicle that they are going to sell on. I feel that this is very unfair!

Steer clear of this company as my whole experience with them has not been good. This includes my experience of their customer service during the four years which has been sub-standard. Every time I contacted them, it took forever to get through and then I would e mail, but then then had to follow up to action any type of request.

They are robbers in my opinion and will make money at every opportunity to the detriment of their customers without providing a reasonable service. They do not look after their customers in my opinion.

Disgusting company. My mum passed away and have been constantly harassed regarding payment for her car. I would never deal with this company by choice

Hyundai Capital sold my boyfriend a lie under the name of PCP lease. He got locked into a PCP personal loan instead. When he tried to get answers, the response was - "Its a personal loan PCP, which means that we do not hold interest in the vehicle"

He trusted Hyundai Capital to be fair in creating an agreement similar to what he had previously with other Leases. They destroyed that trust and left him trapped.

This has caused him genuine distress and mental health issues. He's stressed about being locked into a contract he never agreed to, with no way out, and a finance company that refuses to acknowledge what they've done. The dishonesty, the entrapment, and the complete lack of accountability are disgusting.

This is deliberate predatory behaviour. They don't make mistakes like this. They count on customers being too exhausted or confused to fight back. They count on people suffering in silence.

With EV prices dropping, Hyundai Capital will intensify these tactics. They'll trap more people. They'll cause more damage. And they'll keep ignoring complaints because they know most people won't have the energy to push back.

Do not trust Hyundai Capital. I'd. give them 0 stars if I could.

I have been a satisfied customer with Blackhorse for several years, using their Personal Contract Plan arrangements without issue. This was my first experience with Hyundai Finance, and I regret to say it has exposed deeply troubling practices that appear designed to trap unsuspecting customers.

During my vehicle lease with BCC Cars (now West Riding Bury), I was explicitly told that the financing arrangement would be a Personal Contract Plan (PCP). I selected this option specifically because it provides flexibility and the ability to return the vehicle after 50% of the payment is made. I proceeded with confidence based on this representation.

Upon receiving my contract documentation from Hyundai Finance, I discovered the vehicle was actually financed through a PCP personal loan arrangement. This fundamentally different product locks me into full payment obligations with no option to walk away. This is a material misrepresentation of what I agreed to.

When I raised this discrepancy and requested clarification from Hyundai Capital, I was refused cooperation or any explanation. My attempts to resolve this were met with silence. Their customer support is probably the worst ever.

Given the current market conditions, dropping EV prices and anticipated new taxation on electric vehicles from next year, I suspect this is not an isolated incident. Finance companies like Hyundai Finance appear to be employing these tactics deliberately to lock customers into unfavourable arrangements as the market shifts. The strategy is clear: mislead customers about contract type, execute a different product, then refuse accountability.

Prospective customers should be extremely cautious. Verify every detail of your finance agreement independently. If you value transparency and ethical business practices, I would strongly advise avoiding Hyundai Finance. Read more on Reddit and Money Supermarket Forums about similar experiences from other customers.

You need to be on tranqulizers to deal with this company!!
If I could give 0 stars I would.
I do not have words to explain incompetence. Person responsible for dealing with my case has absolutely no clue. Their respond to my emails has nothing to do with my case.

Please don't take out finance with this company, worse decision I have made. At the end of my lease they sent out Manheim to inspect my car and managed to "find" £750 worth of repairs on a 4 year old car. As well as £144 fine for a service at an independent garage, going against the European Block Exemption regulations.

Worst customer service I have ever experienced. I paid cash for my car, however because of a mistake by the garage six months later, the wrong digit was put into the agreement which then linked my car to a finance arrangement I had no idea about. It was only when selling my car the mistake became evident. The company agreed it was their mistake however it would take 2 weeks to come off HPI. They refused to email the garage I was buying my new car from to state that I had no outstanding finance. they refused to talk to me because I wasn't the account holder even though I provided evidence of ownership and outright sale. Left me in limbo with nowhere to go.

Avoid at all costs...shambles of a company.
No one returns calls...no one speaks to anyone only via email which are never responded too.
Advisors all seem like no nothing kids.
Was paying finance on a vehicle we didnt own...never wanted finance but dealer said buy with finace will give you 2k discount and then pay ofc in full after first payment...on doi g this...wrong vehicle...never again

If I could do zero I would, last year my dad died suddenly and left me in charge of his estate he had a car on finance I contacted the above to inform them cut long story short they told me there’s no finance to pay, now they have stolen my car and want me to pay 23k to get it back and my possessions makes no sense, not my fault