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Rated 1 out of 5 stars

I took my phone there as my phone wasnt charging I told them this and they took my phone for 2 hours, when I returned they said they’d checked it and it was the mother board, which would cost £99.99 I... See more

Company replied

Rated 5 out of 5 stars

COVID is the worst thing ever. UNLESS you're a teenager who drops her phone while trying to carry too much. Then, global pandemics pale into insignificance. Luckily, we knew exactly where... See more

Company replied

Rated 1 out of 5 stars

Very disappointed with my service this time, after a previous seamless screen repair. I delivered my device early Saturday morning and was told Monday afternoon. When I called to check on Monday, I w... See more

Rated 1 out of 5 stars

I took my iMac to iSquad in May. The hard drive had failed on it and they told me they could replace it along with servicing the computer. When I got it back from them it struggled with me t... See more

Company details

  1. Mobile Phone Shop
  2. also in
  3. Computer repair service
  4. Electrical repair shop
  5. Electronics repair shop
  6. Mobile phone repair shop
  7. Phone repair service

Information provided by various external sources

iSquad specialise in professional and fast repairs to your tech devices. Alongside stocking a huge range of pre owned handsets. All repairs and devices purchased are backed by unbeatable warranties. Conveniently located in Chelmsford City centre. With over 50'000 happy customers and highly experienced staff, iSquad can be sure to give your device the much needed TLC it needs.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

211 reviews

5-star
4-star
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2-star
1-star

No history of asking for reviews

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2.4

All reviews

(211)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

x5 Star Service!

Hi, I left x2 iPhones for repairs at iSquad & I was extremely impressed by
the helpful attitude & service that I
received. Very professional & quick turnaround. Highly recommended.

1 November 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Highly recommended

I walk in to the shop and ask if could have a look my phone ear piece was very low with 5 minutes come back downstairs and said it’s all done because it dirty and said it’s done for free which was brilliant and I’m looking forward to using them again.

24 October 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Repair I phones

Repaired 2 I phones as agreed on time and at a fair price excellent service
Alan Stanton

23 October 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Excellent service throughout

Excellent service throughout. I like the way they keep you informed, would definitely recommend.

18 October 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Happy Days

Recently had my computer repaired and data retrieved by i-Squad. Am totally saisfied with the work undertaken as well as the price. The i-Squad's customer skills put me at ease and as a result I am a very satisfied customer. Would not hesitate to recommend them.

16 September 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 4 out of 5 stars

Retrieved via customer care

I wanted a MacBook but didn’t want to pay the price for a new one. I phoned isquad and they had a used one in my price range. A week later I phoned again, gave a deposit, gave my contact details and made an appointment to collect the laptop on Saturday and have some data transferred. I arrived on the day to be told the technician had to take the day off at short notice. Whilst I obviously understand people need to take time off, especially if there is a problem they need to resolve, I was disappointed that no one had contacted me to rebook and I had made a wasted journey. The next evening isquad contacted me, apologised, and arranged to collect my laptop from my house, transfer the data and return both laptops back to me at home. The technician arrived on time, apologised about the Saturday appointment explained what the issue was, took my old laptop and made an appointment for the return. When the technician returned the hardware to me he took time to go through the setup of the new(ish) MacBook with me, made sure I was happy and that I could work it without issues. I’ve gone from being unhappy to being a happy customer. We can all make mistakes and it’s the way in which those mistakes are resolved which really matter. isquad took time to put things right and make sure I was fully satisfied with the product. The technician also explained that as part of their care routine they can always be contacted if I have any queries in the future. Would I recommend isquad? Yes. After a little wobble they put everything right and left me feeling that they care about their customers. They also understand the technical aspects of the software and hardware and explain it in a way I can understand. Thank you.

13 September 2020
Unprompted review
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Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Excellent service and communication.

Excellent service and communication.
Fixed my kindle charging issue I was having.
Will recommend to anyone.

13 September 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Great service

Excellent service. Excellent communication. Quick and successful repair

5 September 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Repaired and replaced battery on my…

Repaired and replaced battery on my iphone, what great service! Refreshing to find an outlet that actually gives great service for a relatively small charge! Will be using again!

27 August 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Fantastic service

Fantastic service. I could not recommend iSquad highly enough. iSquad keeps you fully updated with your service. They are extremely friendly and welcoming. Thank you for such an amazing service and for repairing my MacBook.

18 August 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

iPhone Repair

I'm really pleased I found iSquad on my Google search to repair my iPhone. They were friendly understanding and very helpful. They kept me informed of progress with the repair (needed to have some internal re-soldering done) and I was delighted at the final cost which was much lower than I thought. They are a great team.

14 August 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

They were so quick

They were so quick, efficient and trustworthy. Thank you so much for identifying the problem immediately and dealing with it. Will definitely come back to you.

8 August 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

What a lovely friendly experience

What a lovely friendly experience.
The very kind man helped my daughter to work her iPhone today.
Happy teenager, happy mummy!
Thank you

4 August 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

They fixed an old screen so my son…

They fixed an old screen so my son could have an early birthday present during lockdown. Meant he kept in touch with his friends and he had a big smile on his face. Friendly and helpful and quick. Very impressed. Would recommend.

31 July 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Daughter drops phone, completely ruined life averted by iSquad

COVID is the worst thing ever.

UNLESS you're a teenager who drops her phone while trying to carry too much. Then, global pandemics pale into insignificance.

Luckily, we knew exactly where to go and even during these terrible times, we were able to [socially distance] walk-in and get it fixed. EXACTLY as and when described, brand new shiny screen within the hour.

Nearly didn't finish my Nero's coffee it was so speedy..

Fully reccommend - perfect in every way - THANK YOU!

18 July 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Great lap top screen repair

We had a homeschool accident with a lap top screen. Called I-squad, dropped the broken item straight down to them and within a couple of days all repaired and good as new. Excellent value for money, good quality repair and such friendly service. Highly recommend and will definitely use again.

16 July 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Professional and friendly service.

I was really impressed with iSquad, who managed to rescue my MacBook after serious water spillage and hard drive problems. They identified the problem swiftly and got everything running very quickly. Repair costs were extremely reasonable. Fast, efficient, friendly and professional.

14 July 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

Fantastic service

Absolutely excellent service rang on the Wednesday and Thursday afternoon came to my house to fix my sons iPhone in mobile transport outside, was over the moon, lovely friendly quick service could not fault at all. Will definitely use again thankyou

3 July 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

The service was great

The service was great. The staff were polite and friendly and I was happy with my repaired mac!

18 June 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

Rated 5 out of 5 stars

I had a excellent service during…

I had a excellent service during lockdown, would recommend, thank you to the team I will definitely use again. June.

16 June 2020
Unprompted review
iSquad logo

Reply from iSquad

Hey,

Thank you for taking your time to leave us a review! It's a pleasure to hear you're happy using our services ☺️

Thanks,

Jazz

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