Allpowers Reviews 

Great product, great price and really fast shipping!! Received the solar panel within 3 days!!

Very desapointing services and no communication. I ordered solar panel and generator for French sockets and I received UK sockets. After several email they accepted for exchange and I did not make that mistake, I received DPD label for it but DPD driver never come and I sent many emails to Allpowers eu and never got feedback. So I do not recommand it at all. I paid 1200 euros for a generator I can t use. Very good.

Stay clear of this mob. They give a rats about customer service or Australian consumer laws. Bought an R4000 and R600 in a package deal from them in 2025. The R600 developed a major fault within 6 months and Allpowers refused to honour any kind of warranty or repair. ACCC and Office of Fair trading tried to get them to remedy and they just ignored it all with impunity.

My experience trying to purchase an ALLPOWERS S200 from Europe as a customer in Switzerland has honestly been extremely frustrating.

On more than one occasion, listings on different eBay country sites appeared to allow shipping to Switzerland, payment was accepted, and the order process started normally — only for the transaction later to be cancelled and refunded because of ALLPOWERS regional shipping restrictions.

The problem is not the refund itself. The problem is the inconsistency and confusion created for customers.

If Switzerland is not supported directly by ALLPOWERS distribution policies, then listings should clearly prevent checkout from the beginning instead of allowing customers to proceed through the purchasing process first.

After spending a long time researching models, comparing listings, and attempting multiple purchases, the experience became unnecessarily complicated and stressful.

ALLPOWERS products themselves seem interesting and technically capable, but the regional sales and shipping management experience has been disappointing.

Iam happy with my R2500 works perfect. What worries my is mij additional order to upgrade the R2500 with an extra battery B1000. I pre ordered it at ALLPOWERS.EU. It would arrive at a Polish hub at the 7th of may. Then I would get a notice if it would be shopped to my adress. This would be at the 10th. Situation now is that I do net get any notification on the order. I send a email looked at the tracking but till now nothing.
I hoop to hear something from Allpowers.

I received a damaged item, and there was a significant delay in shipping
The item arrived damaged, and I also contacted customer support on the website, but I didn’t receive a response even after waiting 3 days
Then I sent an email the email address is listed on the website
But at that time, I was on a business trip
Then I was told to send a photo of the damaged item along with the box
I asked a friend who was nearby, and he sent it
Then the store requested additional proof in the form of the shipping label
Then I found a photo of the shipping label
They changed their terms again and required me to dispose of the item, with the mandatory condition of sending a video of the serial number, which I did when I returned home
After that, I received a response via the messenger app I’d been using for our recent messages, since the store had been ignoring my emails
Here’s what the store said: “Since the oily liquid visible in the photo of the damage isn’t visible in the video, we believe the video may be from a different charging station”
ALTHOUGH THE SERIAL NUMBER OF THE MODEL I ORDERED, THE R1500 LITE, IS LOCATED ON THE BACK, AND THE DAMAGE IS ON THE FRONT, AND THE LIQUID THAT WAS SPILLED DURING THE DAMAGE COULD NOT HAVE... THE BACK COVER
THIS IS JUST AN EXCUSE; ANOTHER CONDITION WAS DISPOSAL, WHICH I COMPLETED, BUT THE STORE NEVER PROVIDED A REFUND

The ALLPOWERS R600 looks good on paper with compact size, fast charging, and a 100W USB-C port for modern devices, which is one of its main selling points.

However, my experience has been very disappointing. The USB-C port failed after only 3 months of normal use, which is far below reasonable durability expectations for a product in this category.

The bigger issue is after-sales support. The seller initially offered a $50 partial refund, which was not appropriate for a faulty unit. They then suggested repair but later refused due to return costs and stopped responding entirely.

While the product may work well initially for light use like charging devices or small appliances, reliability and support are critical—and in this case, both have fallen short.

Overall: Not recommended based on durability and lack of seller support.

new power station but its not working , Allpowers wont support as purchased new from a none support vender
best used as a paperweight pure junk
get another brand do not purchase this brand as look at the reviews

I purchased an ALLPOWERS power station which failed after only a few months of normal use. The unit began randomly shutting off without warning. This made the product unreliable and raised serious safety concerns about continuing to operate it in my home. I was so concerned it was going to start a fire I had to return it.

I returned the unit under warranty as a faulty product. ALLPOWERS received the device and have now had it in their possession for months.

After the product failed so early, I requested a refund under Australian Consumer Law. That refund was not provided. My device has also not been returned. The matter remains unresolved after months.

ALLPOWERS is a China-based company, with its contact details and headquarters listed in Guangzhou, China, while its Australian site appears to direct customers to email-based support rather than an Australian phone support channel.

This China-based company has not provided an acceptable remedy for an Australian consumer when its product failed early. There is no Australian contact centre I could access, no Australian phone support, and no resolution despite them still holding my device.

Australian buyers should be very cautious. Based on my experience, I do not recommend this company. DO NOT USE THIS COMPANY.

The power runs out quickly there customer service is useless I would run from this company and they don't honor there money back guarantee

The ALLPOWERS R600 works well when it functions, but my experience with warranty support has been extremely disappointing.

When the unit failed under warranty, ALLPOWERS did not honour the warranty and communication was very poor.

Timeline:
• 12/01/2026: Reported battery issue; seller suggested charging fixes
• 13/01/2026: Fix did not work; followed up
• 14–18/01/2026: Repeatedly requested repair address — no response

Despite multiple follow-ups, the seller never provided a repair address or proper support.

Bottom line:
Decent product, but if it fails, don’t expect warranty help. I would not recommend based on after-sales service.

I am extremely disappointed with my experience on the Allpowers EU official website . I ordered an Allpowers R2500 specifically because the website explicitly stated it was "In Stock" with a guaranteed delivery time of 5-7 business days.
Given the critical energy situation in Ukraine, timing was my top priority. I paid in full immediately. However, a few days later, I was informed that the item was actually out of stock and wouldn't ship for weeks.
When I pointed out that this is a breach of EU Consumer Law (Directive 2005/29/EC regarding misleading commercial practices), instead of offering a solution, a discount, or a priority shipment, the company simply issued a unilateral refund without my consent.
This is an unacceptable way to treat customers. They use "In Stock" labels as bait to get your money, and then cancel the order when they can't fulfill their own promises. If you need a power station urgently, do not trust the stock status on this website. Very poor customer service and deceptive business practices.

The item was used and the battery capacity is a joke 100% only lasting 5 hours at 35w

COPY OF MY RECENTLY REQUESTED REVIEW BY ALLPOWERS
Well folks the 2 stars are for the auto reply customer services replying the same day other than that
DELIVERY SPEED 0 STARS
COMMUNICATIONS 0 STARS
ITEM QUALITY WHO KNOWS AS I HAVE NOT RECEIVED
REFUND PROMPTNESS WE WILL HAVE TO SEE AS I AM FORWARDING THIS TO CUSTOMER SERVICES.

The real joke is I ordered one to check it out before ordering more and the fact they discounted it the next dy by $20. Also the site is ALLPOWERS.com.au your bank will be charged from overseas China ? so look forward to an International Transaction Charge.

The service so far
Order No AU268*
FASTWAY MP00738336** Tracking
Confirmed on 3rd Nov
On its way 4th Nov

Order placed on 3rd Nov NOT RECEIVED to date 18th Nov. The above tracking on ALLPOWERS site has not changed.
Tracking then checked on Aramex shows
7th Nov
The sender is now completing the final steps to prepare your parcel for pick-up. We’ll send another update when the parcel is in the hands of an Aramex courier. This has remained unchanged since the 7th.

On the 12th Nov
Customer services contacted as below
Order number AU268* shows a delivery status as “ on its way “.
Tracking progress through Aramex states “ The sender is now completing the final steps to prepare your parcel for pick-up. We’ll send another update when the parcel is in the hands of an Aramex courier.”
Therefore if you cannot ship the goods please arrange a refund for non supply.

Customer Service Reply
Clearly an automated reply and worthless
Dear customer,
Thank you for your email.
Due to the recent high volume of orders, there may be cases where the logistics track is not updated, but your order is in regular transit. We will also urge the logistics provider to update it as soon as possible, please wait patiently, thank you for your understanding.
Best wishes,
R*****

Frankly my understanding has gone and I suspect my money which compared to other reviewers is only $169 !

Im so disappointed- Allpowers trading as Henison-AU on Amazon (have exactly same address on invoice as Allpowers direct) replaced an R2500 less than 6 months after purchase last year becasue USBC outlets stopped functioning. I bought a B1000 expansion battery March 25 - on the basis it expands capacity of R2500 (as per Allpowers AU and USA websites) from Allpowers AU - emailed Allpoer support and service as well as Henison-AU via Amazon Yesterday Henison-AU/Amazon/Allpowers told me B1000 does NOT work with R2500, and they have asked their Alpowers team to update websites/support - yet they still are selling a R2500-B1000 Combo, and offered be a $50 discount. I want a refund for the B1000 as it is virtually useless by itself. Allpowers have stopped responding to emails. I just wish I had tested after I bought B1000, but because I saw multiple youtube reviews of R2500 and B1000 working together, and also owning multiple VTOMAN and VoltX power stations (cycling them to keep batteries in good health). I would have done an Amex chargeback - I may still do this if it is possible as well as contact ACCC. I actually sent all email asking why they produce an Expansion Battery which does NOT work with their power stations - what a joke! Naturally they haven't responded Checkout ALLPOWERS AU website! Still on sale!
Also if you post anything on their Facebook pages Worldwide, they remove it is it is true and honest and event slightly negative

After experiencing unexpected and random power cuts on my new R600 station, even though it indicated that the battery was still at 30% charge, sometimes 40%, I contacted customer support by email (it was not possible to call them directly) and they asked me to film the fault to see how the battery was working. I replied that it was impossible to film this kind of random failure, which could happen at any time (unless I filmed it 24 hours a day). Second reply: exactly the same. It was like talking to a chatbot. I tried a third explanation: same reply.

Conclusion: avoid Allpowers, go for Renogy or Bluetti instead, who have good customer service (I also bought stations from them).

So now I'm stuck with this R600 station, which is under warranty but unreliable and can shut down at any time. A big financial loss and a waste of time. Avoid at all costs!

I bought a AP-SS-007-UK power station 18 months ago when the reviews were a lot better, so when I had an issue with the solar charging I was worried if it would get sorted.
I saw most of the issues with negative feedback were customer service related but I can assure you I had nothing but good to report.
Contact was swift and emails replied to, I was asked to send an image of the issue, and a brief explanation, which I did.
They told me that a replacement would be sent out as soon as they received the faulty one. It was and a new one was received 6 days after the initial coms......great work Allpowers

Terrible experience, I bought the S200 kit + 60W solar panels, they only sent me the panels without letting me know that the S200 model was out of stock. After I contacted them, they recommended adding €60 for the R600 model. I ordered it, but it arrived and it wasn't compatible with the panels I had previously purchased. Terrible customer service. I don't recommend it.

Esperienza pessima, compro il kit S200 + pannelli solari da 60w, mi spediscono solo i pannelli senza avvertire che il modello S200 fosse terminato, dopo che li contatto mi consigliano di aggiungere 60 euro per il modello R600, lo prendo mi arriva e non è compatibile con i pannelli precedentemente presi. servizio clienti pessimo. sconsiglio

I purchased this power station with high hopes, expecting it to be a reliable backup for camping and emergencies. Unfortunately, the experience has been deeply disappointing.

After just over a year of light use, the display screen began to malfunction—making it impossible to see charging or battery levels. Within another six months, the entire unit completely stopped working and would not power on at all.

What’s worse, although the product claims to come with a 5-year warranty, the customer service has been unresponsive and outright refused to offer repair or replacement. Despite multiple attempts to follow up, I received no meaningful support—just vague replies and delays until they stopped replying altogether.

This is unacceptable for a product in this price range, especially one marketed as long-lasting and supported by a generous warranty. Based on my experience, the warranty is meaningless, and the product’s lifespan is far too short.

Avoid this brand unless you're prepared to lose your investment in less than two years. There are more reliable alternatives with better after-sales support.

Bougth an R600 power station in March 2025, which came defective, returned it to AllPowers a few days after its delivery for substitution. A month and a half later (mid-May), I'm still with no power station, no reimbursement and no answer from their Client Service.