1) It is a pleasure to speak with a real person (with special Shoutout to Filip0. Calls are answered promptly, without long waiting times, and the customer service is excellent. 2) My account w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We provide legal and accounting services to a number of international clients. Some of our clients use the services of iBanFirst. All such clients have expressed great appreciation and satisfaction wi... See more
Company replied
I have found the IBAN Platform quite difficult to use. However, Tom Staton has been extremely supportive in guiding me on its use and correcting the errors I have made in data entry. Without Tom's per... See more
Company replied
I’ve been with IBAN for over two years now, and I couldn’t be happier with their service. They’ve been instrumental in helping our business grow and succeed, always professional, reliable, and support... See more
Company replied
Company details
About iBanFirst
Written by the company
The new standard for cross-border transactions
Combining a simple yet powerful platform with support from our in-house FX experts, iBanFirst is transforming the cross-border payment experience for small and medium-sized enterprises.
Explore our platform
For SMEs trading internationally, managing cross-border payments often means dealing with slow, fragmented procedures, hidden fees, and unpredictable exchange rates. But it doesn’t have to be this complicated — or costly.
That’s where we come in. iBanFirst simplifies currency transactions, empowering you to send and receive funds seamlessly across 180 countries and build tailored FX risk management strategies.
Founded in 2016, and with 14 offices all over Europe and the UK, iBanFirst now processes more than €2.5 billion worth of transactions each month on behalf of 10,000+ clients and was listed by the Financial Times as one of Europe's fastest-growing companies.
Why SMEs choose iBanFirst
Currency accounts
With iBanFirst, you can open multiple currency accounts digitally — no opening fees or monthly subscription costs.
Cross-border payments
Get paid by customers in their local currency and pay suppliers or transfer funds between subsidiaries at your chosen speed. Leveraging our extensive network of local and global financial partners, we ensure every payment takes the fastest, most cost-effective route, every time.
Currency exchange
Enjoy real-time access to the foreign exchange market and benefit from highly competitive exchange rates. Set up FX alerts to be notified whenever your target exchange rates are reached.
Currency risk management
Minimise the impact of fluctuating exchange rates on your margins by using our range of deliverable forward contracts to lock in exchange rates over a set period of time. Unsure which to choose? Our skilled FX specialists can help you design and implement the right FX risk management strategy for your business goals and needs.
Contact info
Avenue Louise 489, 1000, Brussels, Belgium
- csm@ibanfirst.com
- ibanfirst.com
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a great choice!
We have been using iBanFirst's services since December 2023 and are very satisfied with their services.
The Hungarian team is helpful, and opening a bank account was quick and easy.
The interface is transparent and easy to use, the service is great, and the exchange rates and fees are reasonable.
16 January 2026
Reply from iBanFirst
Dear Daniel,
Thank you for your great review! We’re very happy to hear that you’ve been satisfied with our services since December 2023.
It’s great to know that our Hungarian team, the easy account opening process, and the platform’s transparency have all met your expectations.
Thank you for your trust, we’re always here to help!
Kind regards,
Team iBanFirst
Reply from iBanFirst
Dear Tudor,
Thank you very much for your positive feedback. We’re delighted to hear that you appreciate our excellent service, fast payment processing and competitive FX rates.
We look forward to continuing to support your international transactions. Thank you for your trust.
Team iBanFirst
Reply from iBanFirst
Dear Marina,
Thank you for your feedback. We’re delighted to hear that you value the people you work with at iBanFirst.
Our teams are committed to providing a supportive and efficient experience every day. Thank you for your trust.
Team iBanFirst
everything is ok
12 December 2025
Reply from iBanFirst
Dear Gerzsenvi,
Thank you for your feedback. We’re glad to hear that everything is going well with your experience at iBanFirst.
We remain committed to providing you with reliable and efficient service. Thank you for your trust.
Team iBanFirst
Reply from iBanFirst
Dear Cristian, Thank you for your feedback. We’re delighted to hear that you find the application perfect. We remain committed to offering you a smooth and efficient experience. Thank you for your trust.
Team iBanFirst
Easy to use.
2 December 2025
Reply from iBanFirst
Thank you, Robin!
We’re glad to hear you find iBanFirst easy to use. If you ever need assistance or have any questions, feel free to reach out!
Best regards,
Team iBanFirst
Reply from iBanFirst
Thank you so much for your wonderful review! We're thrilled to hear that you find our services easy going, reliable, and flexible.
Our goal is to provide exactly what our clients need, and your feedback confirms we're on the right track. We truly appreciate your trust and support.
If there's anything else we can do for you, please don't hesitate to reach out.
Best regards,
Team iBanFirst
Reply from iBanFirst
Hello Juan!
We really appreciate your positive feedback. We're glad you’re satisfied with our services. Feel free to reach out if you ever need anything.
Team iBanFirst
Reply from iBanFirst
Hello Alex
Thank you for your feedback. If you are experiencing issues with SEPA functions or with your login process, please contact our support team at csm@ibanfirst.com
so we can investigate and assist you as quickly as possible.
Thank you for your patience,
Team iBanFirst
Good job!
A nice an constructive experience... Easy to use, very good customers service team
6 November 2025
Reply from iBanFirst
Thank you so much for your kind words and for taking the time to share your experience! We’re delighted to hear that you found our platform easy to use and that our customer service team supported you well. Providing a smooth, constructive experience is exactly what we strive for.
If there’s anything more we can do for you, or any suggestions you’d like to share, we’re always here to help.
Warm regards,
Team iBanFirst
Everything was easy
Everything was easy: login, setup, first steps, transfers, trasnactions.
29 October 2025
Reply from iBanFirst
Thank you so much for your kind feedback! We’re delighted to hear that everything was easy — from login and setup to your first transfers and transactions.
If you ever need assistance or have suggestions to make your experience even better, our team is here to help.
Thanks again for choosing iBanFirst!
Team iBanFirst
Reply from iBanFirst
Nous sommes ravis que notre équipe ait répondu à vos attentes. N’hésitez pas à nous solliciter si nous pouvons vous accompagner davantage.
Team iBanFirst
I am satisfied and recommend it . It’s better service than I have with Post bank.
It was a personalised service with attention and care. This is seldom happening in the banks . I was advised when I needed and all was done fast and transfer was received within hours .
I can only recommend IBAN First and I already did it .
14 October 2025
Reply from iBanFirst
Thank you so much for your kind words and recommendation. We’re delighted to hear that you received a personalised service with attention and care, and that your transfer was completed within hours. Providing fast, reliable, and human support is exactly what we strive for.
If there’s anything else we can do for you, we’re here to help.
Team iBanFirst
We have used iBanFirst previously and…
We have used iBanFirst previously and have had excellent, and quick services.
13 October 2025
Reply from iBanFirst
Hello,
Thank you so much for your kind words and for trusting iBanFirst! We're delighted to hear that you've had excellent and efficient service with us. Your satisfaction is our top priority, and we look forward to continuing to support your business.
Best regards,
Team iBanFirst
Ibanfirst has the the advantage of…
Ibanfirst has the the advantage of offering a great online experience, but also having terrific sales and customer relations staff when you need to speak to a person.
8 October 2025
Reply from iBanFirst
Thank you very much for your positive feedback. We’re delighted to hear that iBanFirst combines a great online experience with responsive, helpful sales and customer relations teams when you need to speak to someone.
If you ever have any questions or need assistance, we’re here to help.
Team iBanFirst
Reply from iBanFirst
Hello,
Sorry you had trouble sending USD to your iBanFirst account. At iBanFirst, we're always available to support our customers. Feel free to contact user@ibanfirst.com or your account manager and we’ll sort it out quickly.
Team iBanFirst
Reply from iBanFirst
Thank you, Radu!
We’re thrilled to hear iBanFirst is a perfect fit for your business. Looking forward to supporting your continued growth!
Team iBanFirst
Team support is efficient and good to…
Team support is efficient and good to deal with either by over the phone or by email.
1 September 2025
Reply from iBanFirst
Hello Hugo,
Thank you so much for your kind words! We're really glad to hear that you've had a positive experience with our support team. Providing efficient and helpful service is a top priority for us, and it’s great to know we’re hitting the mark.
If you ever need anything else, don’t hesitate to reach out.
Best regards,
Team iBanFirst
Good communication and follow up on the…
Good communication and follow up on the implementation process.
15 September 2025
Reply from iBanFirst
Hello Job,
Thank you for your kind feedback! We're glad to hear that our communication and follow-up during the implementation process met your expectations. Looking forward to continuing to support you!
Team iBanFirst
The Exchange rate was fair and the…
The Exchange rate was fair and the transfer was in the 24 hrs as expected, Transfer expense were also on the expectation
17 September 2025
Reply from iBanFirst
Hi Witchayada,
Thank you for your feedback! We're glad to hear that everything went as expected, from the exchange rate to the transfer time and costs.
If you ever need assistance or have any questions, our team is always here to help.
Best regards,
Team iBanFirst
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.