While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
2.8
12 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was in Ibis Hotel near Geneva Airport.
I liked the pillow.
I wondered if I could buy it online.
Turns out I could, I ordered it on Tuesday, received it on Friday in Portugal.
I compared the tag on the pillow, it is the same model, size, material, as the one I had in my room.
So I got exactly what I wanted, and quickly.
People rarely leave good reviews, so I decided to add my 2 cents.
IbisStore pillows purchased were not the ones used in the hotels despite asking before purchase if they were. I took photos of the label on both and they’re different. I tried to arrange a return and staff refused to cover shipping cost which is international due to their warehouse being in France. So either I lose £50 in shipping them back or keep them.
For anyone buying Ibis pillows: these are much thinner, lighter, inferior products. Buyer beware!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
