iBUYPOWER Reviews 5,809

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the user experience, finding the setup straightforward and the systems performing smoothly without issues. People appreciate the quality and value, often highlighting the competitive pricing and the inclusion of high-end components, making it a great deal for gamers. The build quality is frequently praised, with many noting the clean and modern aesthetics, as well as the reliability of the systems for both gaming and everyday use. Conversely, a small portion of people felt dissatisfied with customer service, citing issues like slow response times, unhelpful interactions, and difficulties with warranty claims or faulty parts. Some customers also mentioned receiving damaged products or experiencing component failures shortly after purchase, leading to frustration with the resolution process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing significant... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpected costs... See more

User experience

People report positive experiences with user experience, highlighting easy setup and smooth performance for... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues such as unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this iBUYPOWER Slate Gaming PC (model SBI5N5701) from Walmart and have been using it for a short time. So far, everything has been working great. The PC arrived well-packaged and setu... See more

Rated 5 out of 5 stars

Very good pc build for a great price, especially on todays market. Was shipped fast, videocard was not installed to protect it while shipping, interior of pc was well insulated. Super easy instructi... See more

Rated 5 out of 5 stars

They have a lot of different options of builds available for purchase which was really helpful for finding exactly what I was looking for. I ended up going with the iBUYPOWER Slate Gaming PC Desktop (... See more


Company details

  1. Computer & Accessories store

Written by the company

Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing PC Company!

This was my first experience with iBuyPower and one of their computers... and it has been FANTASTIC so far! I absolutely love my new computer and the support that helped me along the way was so helpful and kind. I did a custom build and it came perfectly, everything was how it should've been & it was packaged very securely. I would recommend this brand to anyone who is interested in getting a new computer!

3 March 2025
Unprompted review
Rated 5 out of 5 stars

Another Great System from a great PC builder

I have purchased multiple mechs over the years from iBUYPOWER and have always been pleased. Firstly, their price is always competitive with most custom PC builders online and the custom builds are easy to assemble from the website. Secondly, their systems are always built extremely well. Thirdly, their customer service is excellent. I just recently (2/2025) bought a new system and reached out to their customer service about changing the billing and it was super easy. I also called for tech support about a video card install and they were easy to contact and easy to work with.

23 February 2025
Unprompted review
Rated 1 out of 5 stars

Bought my first Gaming Laptop

Bought my first Gaming Laptop, Came with no operating system which was disappointing and had to file for RMA to get it looked at and I did everything to try recover the operating system abd even try installing window 11 but had no luck, They claimed to have tested before sending out the gaming laptop but they obviously did not, Sent the laptop back and i would check if there was any progress on RMA but nothing no action until this day but out of no where the laptop was delivered back to me and magically has a operating system. I say wouldnt plan on buying from this company in the future for how their tech staff and communications work and just unsatisfy about how everything came to be.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Gaming PC

I purchased an iBuyPower gaming PC, it was a great price for what I got and it works great.

16 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Way to get a New PC

For years I used whatever we could afford from Walmart and I was happy with it but this year it was time to finally upgrade so like with what we did for my husbands ibuypower PC we did for me. They made getting my first official gaming prebuilt a breeze and I couldn't be happier with it!!

26 February 2025
Rated 5 out of 5 stars

Great support team

Great support team. Answered all my questions and helped me through any issues I had when receiving my PC. Great experience

1 March 2025
Unprompted review
Rated 5 out of 5 stars

iBuyPower is a great company to buy a pc from

My pc runs amazing and it manages to run everything I throw at it its just over all an amazing pc but not onky that i got a free mouse and keyboard like who doesn’t like free stuff?
Ibuypower is the best company i could’ve ever bought from its not too expensive but its not too cheap its right down the middle

29 July 2024
Unprompted review
Rated 5 out of 5 stars

Where do i even start?!

Where do i even start? The perfect cable management? Or maybe even the friendly customer service? Theres too much to name! Go for it and buy the dream pc you always wanted I couldnt be any happier. Thank you guys at ibp for making my dreams come true <3 c:

12 March 2025
Unprompted review

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