iBUYPOWER Reviews 5,809

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the user experience, finding the setup straightforward and the systems performing smoothly without issues. People appreciate the quality and value, often highlighting the competitive pricing and the inclusion of high-end components, making it a great deal for gamers. The build quality is frequently praised, with many noting the clean and modern aesthetics, as well as the reliability of the systems for both gaming and everyday use. Conversely, a small portion of people felt dissatisfied with customer service, citing issues like slow response times, unhelpful interactions, and difficulties with warranty claims or faulty parts. Some customers also mentioned receiving damaged products or experiencing component failures shortly after purchase, leading to frustration with the resolution process.

What people talk about most

Product

Clients share ambiguous opinions on product quality and reliability, with many expressing significant... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers expressing satisfaction with their... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing dissatisfaction over unexpected costs... See more

User experience

People report positive experiences with user experience, highlighting easy setup and smooth performance for... See more

Customer service

Customers consistently note negative experiences with customer service, citing issues such as unhelpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased this iBUYPOWER Slate Gaming PC (model SBI5N5701) from Walmart and have been using it for a short time. So far, everything has been working great. The PC arrived well-packaged and setu... See more

Rated 5 out of 5 stars

Very good pc build for a great price, especially on todays market. Was shipped fast, videocard was not installed to protect it while shipping, interior of pc was well insulated. Super easy instructi... See more

Rated 5 out of 5 stars

They have a lot of different options of builds available for purchase which was really helpful for finding exactly what I was looking for. I ended up going with the iBUYPOWER Slate Gaming PC Desktop (... See more


Company details

  1. Computer & Accessories store

Written by the company

Since 1999, iBUYPOWER has embodied its core beliefs of Perseverance, Unity, Strength, and Ambition, to deliver on its promise to build the best gaming systems for the most discerning gamers. Even in a time when PCs were not as ubiquitous as they are today, we fueled the passion for gaming by giving our customers the highest quality in custom built computers. Our systems have since become the backbone for professional gamers, game developers, LAN centers, major esports tournaments, collegiate esports, and everyday consumers. iBUYPOWER has worked intimately with brands such as Intel, NVIDIA, AMD, Microsoft, WD, ASUS, Bethesda, MLG and many more. Superior performance, reliability, cutting edge technology and timely production make iBUYPOWER the authority in PC gaming.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Not enough ports, super disappointed

I bought this for $1300 at Costco and for that sort of price you would think that these folks would have had the foresight to install an additional HDMI or VGA port for a second monitor. But unfortunately, it's just a bunch of DP ports, which renders one of my monitors entirely useless. This is such a disappointment and they could really have done better.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

Two time desktop buyer

Two time desktop buyer, the last pc lasted me 10 years and only now started showing its age. Love my new build and their customer service is second to none! Want quality pcs and care use Ibuypower!

7 April 2025
Unprompted review
Rated 5 out of 5 stars

At Costco for a great value

The ability to go to a Costco location and select the exact IBuypower Desk top unit My Studio needed was so convenient. Having a New Dell CPU that kept failing, put my work load and clients material at a risk I could no longer accept. Needed a fast solution and being able to get a great price for such a feature packed unit put IBUYPOWER as my new supplier for Tech.

24 February 2025
Unprompted review
Rated 5 out of 5 stars

Great computer

Great computer. Recently purchased a new IBP PC and its marvelous!! a massive upgrade from the old laptop i used to play games on.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Pc gaming and building made easy

The entries process for building a customer pc was seamless. Made sure all the parts worked before building and informed me every little step. The build is beautiful and performs just as beautifully.

7 March 2025
Unprompted review
Rated 5 out of 5 stars

iBP PC 2/2025

Website was easy to navigate for a newbie to PC building. I was able to purchase a powerhouse of a PC without completely breaking the bank. Couldn't recommend iBP enough.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Great buy

Recently bought a prebuilt from Costco, and after using it for a few months, I can say it's been great. It's the best specs you can get for the price, and it was way easier than building my own PC. Other prebuilts are either overpriced for the specs or extremely outdated for similar price points. I've had no issues with anything so far! Definitely recommend

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with my new rtx5090 system

Very happy with my new rtx5090 system. IBP have an excellent selection of parts for a custom build and I got exactly what I ordered. All extra materials from build parts came shipped with pc. Not one complaint!

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased a gaming PC from…

I recently purchased a gaming PC from iBUYPOWER, and I couldn’t be happier with the entire experience. From the start, the customization options on their website made it easy to build exactly what I wanted, and everything was clearly laid out—from the components to the pricing.

Shipping was faster than expected, and the system arrived well-packaged and in perfect condition. Setup was a breeze, and right out of the box, the PC ran beautifully. Games that used to struggle on my old rig now run at ultra settings without a hitch. The airflow, cable management, and overall build quality were all top-notch.

Customer service was also responsive when I had a quick question about setup. You can tell they care about their customers and the quality of their product.

If you’re looking for a powerful, reliable gaming PC and don’t want the hassle of building one yourself, iBUYPOWER is absolutely worth it.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Great PCs

Excellent communication, quick shipping and constant updates, all parts and accessories were in perfect condition, and everything runs smoothly. Highly recommend

17 March 2025
Unprompted review

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