IBZ Motorz  Reviews 

290
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful and professional staff members for making the entire vehicle purchasing journey completely smooth, easy, and entirely straightforward. Many buyers deeply appreciate the transparent communication, excellent finance options, fair pricing, and quality cars that consistently match their advertised descriptions. Some reviewers were not happy with the customer service, pointing out very rude behavior, unprofessional responses, and dismissive attitudes from the team during critical interactions. Additionally, several people experienced unexpected mechanical issues shortly after driving away and faced serious difficulties when seeking proper support, refunds, or necessary vehicle repairs.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are sharply divided among consumers. Many... See more

Product

Reviewers share mixed feedback about product quality and reliability. While some consumers report a fantastic... See more

Staff

Customers had positive experiences with staff, highlighting helpful and honest interactions throughout their... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark divide in their interactions. Many... See more

Price

Users describe ambiguous interactions with price, as experiences vary significantly among consumers. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently bought a 2015 Mazda 3 from Faz. The entire experience was smooth and hassle-free. We had a test drive the day before and decided to take some time to think about it. The next day, we return... See more

Company replied

Rated 5 out of 5 stars

Just purchased my new car from these guys, great service and very helpful. Frank in the Epping branch even tried his best to get me a cheaper finance deal late at night without trying to rush and push... See more

Company replied

Rated 5 out of 5 stars

Today I bought BMW4 series from these guys these guys are very genuine. I’m very happy with the service they gave me their car was advertised properly. I was scared to come two hours away but when I c... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a vehicle, my first car, from IBZ Motors and had a great experience. The process was smooth, the staff were helpful and professional, and the car was exactly as described. Overall... See more

Company replied


Company details

  1. Used car dealer
  2. Car dealer

Written by the company

If you are looking for great savings on quality used cars in the Essex area, then you have reached the right place. We are proud to offer you first class service and with competitive pricing, so don't hesitate to browse our up to date stocklist. Here is where you will find a range of makes and models. We realise that buying a car can be a daunting experience, but don't worry, we are well established and come with a great reputation. Furthermore we offer excellent advice and experience on vehicles, vehicle maintenance and part exchange. Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us. View our stock on the following websites.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

290 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.3

All reviews

(290)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Joh milloy great service

I bought my car from IBZ MOTORS they were absolutely fantastic in particular Faz he was great to deal with bought car and he had it delivered the next day from London to the midlands and collected my old car no hassle no fuss would go there again anytime great guy and company thanks

20 October 2023
Unprompted review
Rated 5 out of 5 stars

super friendly & easy to buy with

super friendly and easy to book! booked on the friday, viewed the car the next day and took it home an hour later! so quick and easy to use and hassle free. really good customer service, couldn't recommend them enough for my first car!

28 October 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service here Faz was…

Amazing customer service here Faz was who helped me with my purchase everything was done so easily was really happy with the fact whilst I was there my new car was cleaned thoroughly inside and out ! Highly recommend

4 October 2023
Unprompted review
Rated 5 out of 5 stars

Full marks to Frank.

Frank at IBZ Motorz Ilford was very helpful. We did not expect to buy a car yet but Frank showed us exactly what we were looking for. And after a test drive and a bit of bargaining banter, we were sold. Frank had the car washed and cleaned and even had it delivered to our home. The car arrived with a surprise gift! Full marks to Frank!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

PURCHASE OF TOYOTA CHR

Went to have a look at Toyota CHR and ended up purchasing the car. Frank was very honest and direct answered my questions and helped where he could. Mac was very kind and friendly he delivered my car to me. They are very helpful and I would definately recommend them.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Franko the car salesman was excellent…

Franko the car salesman was excellent went there looking at a car i and it was not what I wanted but then showed me a fantastic gold got everything sorted within a day really happy with my experience thank you!!

15 September 2023
Unprompted review
Rated 5 out of 5 stars

I recently bought a BMW X1 from IBZ…

I recently bought a BMW X1 from IBZ Motors, and I couldn't be happier with my choice. The car itself is fantastic, meeting all my expectations. However, what truly impressed me was the exceptional customer service provided by Frank and the team at IBZ Motors.

Shortly after my purchase, I encountered an issue with the rear camera. To my surprise, Frank took immediate initiative to install a new one within a very short time, keeping their promise of excellent support. Even after the sale, they continue to provide exceptional support services.

If you're considering a car to buy I highly recommend IBZ Motors. Their commitment to customer satisfaction and outstanding service make them stand out in the automotive industry.

9 September 2023
Unprompted review
Rated 5 out of 5 stars

Faz was very helpful and took all the…

Faz was very helpful and took all the time to explain the differences between the two cars. He prepared the car I wanted the same day keeping the dealership open till late and went above and beyond to help pick a car.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

Great experience purchasing BMW

Great experience purchasing a BMW from this company. Trust worthy, fast and customer treatment goes above and beyond. Helped me from start to end and would buy again.

2 September 2023
Unprompted review
Rated 1 out of 5 stars

These dealers sell cars with hidden…

These dealers sell cars with hidden problems. I bought a Mercedes S class for £32,000 and found out that it has steering problems. It is now costing me around £5000 to fix this car problem. I think they should be responsible for what they sell, and not hide the problems of the cars sold. BEWARE and do not use these dealers who, when I went to ask them for an answer, were rude and nervous that I came to them. For that, one star is too much for them, but unfortunately, there is no lower qualification. The invoice I have presented to the dealer is from the Mercedes-Benz branch which is covered all over the world and was the issue the vehicle already had but hidden by the dealer. They even asked for £80 to fill the air-con but in the end, eventually changed their mind.

14 August 2023
Unprompted review
IBZ Motorz  logo

Reply from IBZ Motorz

(we already replied you on google)
Thanks for coming today at our dealership you told us you drove the car to ROMANIA from LONDON we explained you properly you showed us invoice from ROMANIA 🇷🇴 carried out brake pads and disc
We could barely understand because it was in Romanian language. You mentioned invoice is for brakes and tracking. Firstly we explained you our warranty does not cover other country or overseas invoices
Secondly brakes & tyres are considered to wear and tear items we cannot cover these items under warranty
You came to us months ago for AIR CON Gas and told us car drives lovely even though our warranty only covers engine and gear box components but as good will gesture we carried out that job for free and did not charge you because we always look-after our customers
Sorry if we were unable explain you properly this time , I hope this reply will clear your confusion in case you will wish to speak to us but fell free to call us or visit our branch FAZ will surely help you out 02079988383

Rated 5 out of 5 stars

Purchased BMW 2 Series

Traded in my old Q3 for a BMW 2 Series. Frank was very helpful and efficient with the sale. Additional key needed to be cut, and Frank organised the key cutter to come directly to my address instead of me travelling again.

Highly recommend!

29 July 2023
Unprompted review

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