Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more
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2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more
Company replied
Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more
Company replied
Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more
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Company details
Written by the company
At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.
Contact info
Cuthbert House, 9 Brookdale Court, Chapeltown,, S35 2PT, Sheffield, United Kingdom
- 0333 014 5515
- sales@icarlease.co.uk
- icarlease.co.uk
4.1
Great
217 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 48 hours
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We turn to Rebecca at Icar Lease every…
We turn to Rebecca at Icar Lease every time we need a vehicle.
She never fails us!
Excellent service - friendly, professional, and always on point!
Thanks,
Rebecca.phoenix@Icarlease
25 November 2025
Unprompted review
Reply from icarlease.co.uk
Hi Gary, Thanks a lot for taking the time to leave this. Really appreciate the kind words. Rebecca will be made up with the feedback and it is great to hear you are happy with the service and thanks for using us again for your third car.
The X3 M50 is a lovely choice. Most of all though, enjoy your new car!
Fantastic Service
I initially looked at a few reviews as, whilst my other half has leased before, this was my first time.
After submitting a quote, Vik was great in communicating and running through my options and discussing which colours were available and approximate timescales.
I was told possibly early December and was delighted to receive an email offering late November delivery.
Luke was then great at communicating the available times and getting delivery arranged.
I took delivery today and I’m delighted with the car - the kids absolutely love it and can’t wait to get out in it.
Thank you Vik and Luke for your service. Great price and great service.
27 November 2025
Unprompted review
Reply from icarlease.co.uk
Hi Paul, thanks a lot for taking the time to leave this, we do really appreciate it. It's great to hear your first lease experience has been a good one and that Vik and Luke looked after you throughout. We can't take too much credit for the earlier arrival as that is down to Audi building them, but it is always good news for all of us when a car lands ahead of schedule.
It is also great to hear you are already enjoying the Audi A3 and that the kids love it as well. Always makes it that bit more special when the whole family is loving the new car.
Most of all though we hope you keep enjoying your new Audi A3 and thanks for using us, its very much appreciated!
Luke was very helpful all the way…
Luke was very helpful all the way through the process. There were problems with the dealership and he kept me up to date with everything to make sure any disruptions were dealt with quickly and efficiently. Highly reccommend
11 November 2025
Unprompted review
Reply from icarlease.co.uk
Hi Dan, Thanks for taking the time to leave the review. Really glad to hear Luke looked after you throughout. Sometimes things are beyond our control but thank you for being nice about the situation and for moving over to the Jaecoo 7. Thanks as well for the recommendation.
Most of all though, enjoy your new car!
Thank you Rebecca
If you’re looking for a new lease or hire vehicle, I’d highly recommend speaking with Rebecca Phoenix, Accounts Manager at TCH – iCar Lease.
Thank you, Rebecca, for all your efforts in securing my next order – I’m really looking forward to receiving my new Audi e-tron when it arrives next year.
10 November 2025
Unprompted review
Reply from icarlease.co.uk
Hi Mark, Thanks for the great review and for taking the time to mention Rebecca, she will really appreciate the shoutout. We are glad everything went smoothly and that you are happy with the service.
Most of all though, enjoy your new Audi when it arrives next year.
I've leased a number of cars in my time…
I've leased a number of cars in my time but this is the only company I've come across that wants to charge more money per month to extend a lease when it's over! Bizzarely, they think a 3 year old car which is now out of warranty and doesn't qualify for Roadside Assistance is worth more than a brand new one with all the benefits! Other companies I've dealt with have all been more than happy to extend at the same rates with 1 company simply saying " call us when you're ready and we'll collect it free of charge" . Of course all of this matters most when you're looking at a delay in your new car arriving. So, the moral of the tale is to only deal with those companies who are willing to look after you, there are plenty of them out there and avoid those who would take advantage when you are without a vehicle.
8 November 2025
Unprompted review
Reply from icarlease.co.uk
Hi Jim, Appreciate the review, though I know this has already been explained to you a few times.
Just to clarify again, your original monthly payments were lower because part of the total cost was covered by an upfront payment at the start of the agreement. Once that term ends and you move to an informal extension, there is no longer an upfront amount being factored in, so the monthly cost adjusts accordingly. It is not that we are charging more, it is just that the original payment structure no longer applies.
This is not us placing a higher value on the car now, and we are certainly not trying to take advantage. Informal extensions are there to help customers bridge short gaps, not to be a long term solution. And while some companies may approach things differently, this method is completely standard across the industry. It is just a case of how it is explained.
We have tried to be open and fair throughout, and I am sorry you still feel disappointed, but we stand by the process.
Amazing Customer Service
Vik and the team at iCarLease have been great to work with. Although I didn’t have the opportunity to progress with the order due to manufacture delays, Vik ensured me that this wouldn’t be a problem and cancelled my order for free! Highly recommend and you can definitely lease with confidence!
4 November 2025
Unprompted review
Reply from icarlease.co.uk
Thanks Sumit, sometimes things just don’t work out beyond our control. Vik said you were a pleasure to deal with, and it’s really nice of you to leave a review. Most of all though, we hope you get fixed up with a car soon!
Icarlease -Excellent Customer Service Highly Recommended
I did extensive research on leasing companies and brokers prior to contacting I carlease.
I was first drawn to their really competitive pricing. I contacted them via email initially to ask a few questions regarding waiting times on factory orders. I wasn’t expecting any kind of assistance today.
How wrong was I.
Vik Zafar Account Manager was my contact and was brilliant from the start. He was very knowledgeable friendly and professional. He ensured that he had all the details regarding my requirements for a new car. Vik came back to me very quickly with a tonne of different options and took me through each proposal matching my wish list.He talked me through the proposals and it was refreshing to feel that I was able to make a decision without any pressure. Vik sent me the relevant paperwork and it was processed quickly and efficiently.
I placed an order today. Thank you .
Vik Zafar and the company are highly recommended.
24 October 2025
Unprompted review
Reply from icarlease.co.uk
Thanks so much for taking the time to leave such a detailed review Lee. It’s great to hear you did your research and chose us for your new Cupra Terramar. Vik will be really pleased to know how much you appreciated his help and the effort he put in to finding the right options for you.
Most of all though, enjoy your new car!
Rebecca Phoenix was excellent
Rebecca Phoenix was excellent, great communication with quick responses to our questions. Kept us informed right up to the delivery date.
21 October 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the lovely review Paul / Sarah and for choosing to renew your car with us again. Great to hear Rebecca looked after you again and kept everything running smoothly right up to delivery. It’s always nice when customers come back, and we really appreciate your continued trust in us.
Most of all though, enjoy your new Volvo XC60!
Great experience from order to delivery
I have found Icarlease, in particular Vik and Luke to be nothing but helpful professional and continuously providing updates throughout the order process. This continued right through to delivery. They even managed to re-negotiate the monthly fee to bring it down after the order had been received. I personally feel that both went above and beyond.
Thank you both
Mike Smart
20 October 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the brilliant review, Mike. It’s great to hear you had such a positive experience from start to finish. Vik and Luke will be really pleased to know their efforts made a difference, keeping you updated throughout and even managing to get the monthly cost reduced after the order was placed. We always aim to go that extra mile, so it’s nice to see that recognised.
Most of all though, enjoy your new Cupra Terramar!
Highly recommend - Rebecca's customer service was outstanding !
This is the second time I've leased my car through icarlease. From start to finish, everything was smooth and professional.
Rebecca once again has been incredibly helpful and attentive throughout the entire process.
I would highly recommend icarlease!
20 October 2025
Unprompted review
Reply from icarlease.co.uk
Hi Fiona, Thanks so much for your review and for coming back to lease another car with us! Really glad to hear Rebecca looked after you so well again and that everything ran smoothly from start to finish.
Most of all though, enjoy your new Kia Picanto!
Best company and customer service
Following comparing prices- icar leasing not only came up as the most affordable monthly payment- they also came up to be the only leasing provider who did not charge a admin fee. In addition icar leasing were able to offer us our chosen car quicker due to them having stock where other companies had a longer wait.
To top it off, Rebecca who our personal advisor was a fantastic, she fully supported us through the whole process keeping us updated.in addition when Rebecca was not available- there were other dedicated staff who answered any questions
i have used other car leasing company’s in the past however due to the high standards of service and personal one to one support and great customer services with lowest prices- I will definitely consider using this company again.
5 September 2025
Unprompted review
Reply from icarlease.co.uk
Hi Nicola, Thanks so much for taking the time to leave such a detailed review. It’s great to hear you found us the most affordable and appreciated that we don’t charge any admin fees.
I’m really pleased we could get you into your chosen car quicker than expected too. Rebecca will be made up with your comments, and it’s good to know the rest of the team kept things running smoothly when she wasn’t available.
We really appreciate your feedback and the fact you’d consider using us again means a lot. Most of all though, enjoy your new VW Tiguan !
Great communication from our Account…
Great communication from our Account Manager Vik Zafar. Always kept upto date with any new information. Speedy turnaround from initial contact to receiving the car
25 July 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the review John, really appreciate you taking the time.
Glad to hear Vik looked after you and kept things moving. He takes pride in keeping customers updated so it is great to see that coming through. Speedy turnaround is always the aim so it is good to know it all went to plan.
Most of all though, enjoy your new Cupra Terramar!
Unnecessary stress and drama!
Initial contact with the sales man Vik was very promising however once I had agreed to the car lease the level of service plummeted. Firstly the car was delayed for a week costing me money as I had to take a wasted day off work. Secondly the car driver who dropped off the car was expecting me to take him to a train station, he was very eager to leave and the car handover was rushed. Thirdly the finances were all botched up. I was invoiced by Novuna 3 months after taking the lease. I had already been chasing this several weeks previously. It was discovered icarlease had not sent all the details to Novuna. Finally the invoices were incorrect and I was being charged for a month before I took possession of the car. It took a month of multiple emails and phone calls with Icarlease and Novuna to sort this. I now have had to endure 2 very large invoices in July despite having the car since April! Utter incompetence and unacceptable in the digital age. Roll on AI to replace hopeless call centres.
30 July 2025
Unprompted review
Reply from icarlease.co.uk
Hi, Matthew, thanks for the honest feedback. We’re genuinely sorry for the delays and frustration you experienced, and we take full responsibility for the inconvenience caused.
With stock cars, we always aim to move quickly and provide accurate information, but as vehicles are built and moved globally, occasional delays can still happen. We understand that even a short delay can cause disruption, and we apologise that it cost you time and money.
Regarding the finance issue, we’ve looked into this fully and did identify an error, which was quickly corrected once it came to light. Novuna were really helpful in explaining how their system had started the agreement on the wrong date, and we’ve taken that learning onboard. We always try to stay on top of processes like this, and it’s something we’ve reviewed internally to avoid future problems.
That said, we do feel Gareth and Bex kept you well informed throughout and worked hard to get everything sorted. We know that doesn’t take away the hassle you had, but we hope it shows the effort that went in to make it right.
Once the initial frustration has passed, we hope you’re able to take some positives from the experience. We’re proud to be a business built around people, not scripts or AI and we believe that real human interaction, personality, and ownership still matter. That’s what we try to offer every customer.
We do hope you enjoy your new Volvo XC60 Black Edition and that it brings you years of trouble free motoring! Its a really great car!
Helpful and available
Helpful and available. Very happy
Huge thanks to Vik
28 July 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the review Pam and for choosing us for your new car.
Really pleased to hear you were happy with the service and that Vik was helpful and available throughout. I will make sure he sees your feedback.
Most of all though, enjoy your new Audi Q3!
Have used various lease companies over…
Have used various lease companies over the years and have found my experience with icarlease to be faultless my dealings with Vik Zafar throughout the whole process was smooth and I was kept fully updated. I also found Gareth Wardle very helpful.
7 July 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for taking the time to leave us a review. We really do appreciate it.
Great to hear everything went smoothly and that Vik kept you fully in the loop throughout. He puts a lot into making sure things are handled properly so I know he will be pleased to get the recognition. Same goes for Gareth, good to hear he was helpful along the way.
If you need anything in the future just give us a shout.
Most of all though, enjoy your new Audi Q3!
Avoid at all costs!
Avoid at all costs…
“Forgot” to tell me about TWO recalls on the car which could have been dangerous.
Took THREE attempts to actually collect the vehicle wasting my time and annual leave - which has been taken further!
Head of brokerage is also nothing short of a rude little man who needs some lessons on customer service and communication skills. Ignored us for weeks!
Go elsewhere.
11 April 2025
Unprompted review
Reply from icarlease.co.uk
Hi, Thanks for your review, although we strongly disagree with several parts of it.
Just to be clear: we have never leased you a car. The agreement was not in your name, and at no point did we receive the required data protection permissions to speak with you. That’s not us being awkward , that’s us following the rules. We’re bound by strict FCA regulations and data protection laws, and we take those responsibilities seriously. This includes the risk of fronting, which is classed as a serious issue by the FCA.
We’re glad the vehicle is now back with us. The missed collections have been reviewed, but the key point is the matter is now closed. What we won’t accept, though, is the way our team were spoken to. Abuse towards staff is not something we’ll tolerate, and there is clear evidence of how that played out during this process. Referring to a member of our team as a “little man” says more about your character than it does about theirs , and we don’t think that’s fair, nor would most people.
We fully comply with our ISO standards, and a non-conformance report was completed and reviewed by several managers across the business. While we’re confident the situation was handled properly, we always try to learn from any customer dissatisfaction and improve where we can.
We’re proud of how we operate, and we’ll always back our team when they’ve done things by the book.
Great service!
I’ve experienced excellent service from Rebecca who was very informative and efficient in answering any questions. A very good service that I would recommend.
21 July 2025
Unprompted review
Reply from icarlease.co.uk
Thanks for the great review. Really glad you found Rebecca helpful – she’s a real asset to the team. We appreciate the recommendation. Most of all though, enjoy your new car!
This was my second experience of…
This was my second experience of exchanging a car with icarlease and yet again the service was excellent.
From my initial contact with Rebecca she could not have been any more helpful in any respect. Not only was she polite, courteous, informative and extremely professional nothing was too much trouble whatever my query. She is not only a credit to the company but more importantly a credit to herself. It was a pleasure to deal with her from start to finish. Excellent !!
17 July 2025
Unprompted review
Reply from icarlease.co.uk
Hi Donna,
Thanks so much for the lovely review, we are really glad to hear you had another great experience with us.
Rebecca will be made up with your feedback. She always gives her all, so to hear you describe her as polite, courteous, informative and professional really means a lot and you're absolutely right, she’s a real credit to us and herself.
Most of all though, enjoy your brand new VW Golf!!
Extremely poor experience with TCH…
Extremely poor experience with TCH Leasing ! I will never be using their services again. In the past I have had many lease cars without any problems at all and this has been stressful and definitely not worth having a lease car.
This time round TCH Leasing have tried to squeeze every last penny out of me by fabricating damages to my car when I returned it; they claimed that there was some paint damages from a repair I had done (through a reputable garage who did some work on the lease car due to a no claims fault through my insurance company). They charged me over £500 for this despite the paint damage not being visible at all!
I have had a considerable amount of anxiety because of other nonsense invoices they have sent me or letters without explaining the full content over the nearly 3 years I had the car, where I had to call them to explain the letters.
Therefore I decided this time to return the car 3 months early and buy my own (never before have I done this with any of other lease cars I have had from different companies).
Judging by the reviews other customers have put on Google reviews recently I can see that its not just me that has been affected.
PLEASE DO NOT GET YOUR LEASE VEHICLES FROM THEM - THEY WILL ROB YOU BLIND!
Thanks for reading
Sam
11 July 2025
Unprompted review
Reply from icarlease.co.uk
Hi Sam. Thanks for taking the time to leave your review. I’m really sorry this has caused you stress and anxiety, that’s the last thing we want any customer to go through.
I just want to be clear about what’s happened from our side. You’ve been with us for three years and had your CLA at one of the best prices in the market when you took it out. There were no issues throughout your lease until the end, when the problem came up because of the repair that was done on your car after it was damaged.
Unfortunately, the repair didn’t meet the standard required when checked. As members of the BVRLA, we have to stick to their Fair Wear and Tear Standards, which set clear guidelines for what’s acceptable when a vehicle comes back to us. We don’t take charging customers lightly, and we certainly don’t fabricate damage or try to overcharge anyone. Any costs we pass on reflect what’s needed to get the car back to the condition those standards require.
I understand you’ve had other leases without any issues, and I get why this has been so frustrating. But in this case, the charges were purely because of the repair not being up to the right standard. If that damage hadn’t happened, or if the repair had been completed properly, everything would have been as straightforward as your previous leases.
You also mentioned other customers having similar experiences. I have to be honest and say we don’t see this as a pattern in our own returns process. Many of our customers hand back their vehicles without any unexpected costs or problems. It really is a shame that this situation has overshadowed your experience with us.
Thanks again for your feedback, Sam. I’m genuinely sorry this has left you feeling so disappointed.
Kind regards
Matthew Rothwell
Head of Brokerage
Great service from Rebecca Phoenix
Great service from Rebecca Phoenix. Thank you for pushing through our slightly complex case and ensuring delivery of our brand new polestar!
9 April 2025
Unprompted review
Reply from icarlease.co.uk
Hi Claire, Thanks so much for your lovely review. It’s great to hear you’re happy with your new car and we are really happy Rebecca was able to help push through anything that wasn't too straightforward.
Most of all though, enjoy your new Polestar 3!
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