icarlease.co.uk Reviews 

217
TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

Avoid at all costs… “Forgot” to tell me about TWO recalls on the car which could have been dangerous. Took THREE attempts to actually collect the vehicle wasting my time and annual leave - w... See more

Company replied

Rated 5 out of 5 stars

2 reasons for 5 stars. 1. Icarleasing, as a company, provide an excellent and competitive leasing service. 2. I was so lucky to deal with Rebecca Phoenix. Rebecca was efficient, quick to respond to... See more

Company replied

Rated 5 out of 5 stars

Rebecca was extremely helpful, making the whole process as simple as can be. Rebecca was also readily available and helped with all my queries throughout. Even after helping me sorting a vehicle, Re... See more

Company replied

Rated 5 out of 5 stars

Really easy company to deal with, Rebecca Phoenix and Gareth Wardle on hand to sort things quickly and efficiently. Great communication from Rebecca even a few weeks after delivery of the car to make... See more

Company replied

Company details

  1. Leasing service
  2. Car finance and loan company

Written by the company

At iCarlease “Our commitment is to strive to exceed the expectations of our customers by working as a team and continuously improving ourselves and our organisation” Friendly, efficient service is, and has always been, the company's central belief. Through a policy of continuing investment and expansion and with a commitment to exceptional levels of service and customer care.


Contact info

4.1

Great

TrustScore 4 out of 5

217 reviews

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No recent history of asking for reviews

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Replied to 60% of negative reviews

Typically replies within 48 hours

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4.1

All reviews

(217)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Leasing through iCar Leasing has been a great experience. The customer service provided by Rebecca, the Account Manager, has been really informative and responsive every time!

30 December 2022
Unprompted review
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Reply from icarlease.co.uk

Great to hear Manish and thanks for taking the time to post a review :)

Rated 5 out of 5 stars

Rebecca at icarlease is incredible!

Rebecca at icarlease is incredible!
She is always on hand to answer questions and is ever so helpful. She was an absolute pleasure to deal with and I would highly recommend the company but even more so Rebecca!

6 December 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for taking the time to leave a review and great feedback about Rebecca, she certainly does a great job with her customers. We do hope you enjoy your new car too :)

Rated 5 out of 5 stars

Brilliant and efficient service

Thank you so much Vik Zafar at iCarlease for sourcing me my lovely new car which was delivered this morning! I thought i would have a job getting a car but Vik was so helpful and gave me updates and replied to my emails very quickly.
Thanks Vik, i will be back in 3 years to get another new car with you.

3 February 2023
Unprompted review
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Reply from icarlease.co.uk

Thanks for the feedback Hilary and Vik will be please you mentioned how good of a job he does. We do hope you enjoy your Ford Fiesta too :)

Rated 5 out of 5 stars

Thank you Vik

Vik offers not just great sales service but also after sales, took me just 20 minutes to get my private plate put on whilst it takes other brokers 3-5 working days 😂 great company great people!

26 January 2023
Unprompted review
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Reply from icarlease.co.uk

Thanks for the feedback Rajiv :)

Rated 5 out of 5 stars

Highly Recommend

Could not recommend this company highly enough. From start of the initial enquiry, March / April 2022 to the car being delivered, December 2022, top draw. No hassle, no pressure. Rebecca Phoenix was so professional, listened and understood my requirements and no pressure to take out a lease until I was ready. Took a few weeks to get resolved, but got there in the end. Thank you ICar and Rebecca

23 January 2023
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Gordon, Rebecca certainly does a great job with her customers. We hope you enjoy your new Ford Puma :)

Rated 5 out of 5 stars

Easy Experience

Clear and timely communication. Straight forward to deal with.

20 January 2023
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Philip :)

Rated 5 out of 5 stars

After waiting 7 months not to receive…

After waiting 7 months not to receive my company car with a different company, I was really Pleased with the service and speed Katie at icarlease dealt with me from my first enquiry to me receiving my car.

6 January 2023
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Neil, enjoy your new car :)

Rated 5 out of 5 stars

Couldn't ask for more - a flawless interaction

I made an enquiry through an aggregation web site and had a response within minutes from iCarlease. It was so quick that I assumed it must have been automated, but I replied to that mail with a follow-up query and that was also responded to within minutes by Katie Bantock. Katie dealt with subsequent questions and took me through the order process which resulted in the vehicle being delivered in just over a week. Many thanks to Katie and team.

8 December 2022
Unprompted review
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Reply from icarlease.co.uk

Great to hear Barry and thanks for taking the time to post a review :)

Rated 5 out of 5 stars

All that I'd have hoped for!

The team at icarlease were helpful, informative and ultimately ive leased a car from them that's great!
In addition, the lease price was really competitive.
All queries and questions were answered quickly and I wouldn't hesitate from using this company again. Thank you to all the team!

25 November 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Paul hope you are enjoying your Cupra Formentor :)

Rated 5 out of 5 stars

Great Friendly and dedicated Service

Great experience, delighted to have chosen icarclease.co.uk . The car arrived super speedy, and with regular contact/updates from the account manager Craig S. A true credit to the company! I’d recommend any one thinking about a lease car to reach out to this company.

7 December 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review James :)

Rated 5 out of 5 stars

Really good company to deal with and…

Really good company to deal with and they always promptly replied to any queries I had. Car delivered exactly on time and in tip top condition.

25 November 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Keith, enjoy your Cupra Formentor :)

Rated 5 out of 5 stars

Rebecca was very helpful understanding…

Rebecca was very helpful understanding my requirements and looking in the market to find me the right car quickly

14 October 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Claire, and we hope you are enjoying your new CLA :)

Rated 5 out of 5 stars

Great communication and friendly service

From my first interactions with iCarLease I have been impressed with the service provided. Rebecca who I have mainly been dealing with was proactive in keeping me informed after my initial order was placed and always very quick to respond whenever I had a query. Her colleague Gareth was similarly effective once my car was ready for delivery. I would certainly use this firm in the future when I next need to arrange a lease and would recommend to others.

15 November 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Simon, enjoy your new Ford Kuga :)

Rated 5 out of 5 stars

Seamless experience

Seamless experience - Vik Zafar is an outstanding professional, keeping me updated every so often; the overall experience was smooth and pleasant, from quick credit check to my vehicle being delivered on time with regular updates throughout the process. The cherry on the cake is i never had to spent time on the phone, everything was responded quickly and efficiently via email. Digitalisation of business as it should work everywhere!

17 October 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Anna and the feedback about Vik, enjoy your new CLA :)

Rated 5 out of 5 stars

Quick efficient service

Rebecca was great at arranging the car with a quick delivery, answered all my questions and kept me updated on the delivery process. The delivery was prompt and the new car arrived spotless. Would recommend.

21 September 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Ali, enjoy your new car ! :)

Rated 5 out of 5 stars

Excellent from start to finish

This lease company made the whole experience so simple. I have had many dealing with lease companies before and these by far have been the best. They found me a perfect vehicle (one that was actually built) and delivered within a couple of weeks. Would highly recommend this honest and professional company.

11 October 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Hannah, enjoy your new car ! :)

Rated 5 out of 5 stars

Katie Bantok was amazing and so helpful…

Katie Bantok was amazing and so helpful in helping me find the perfect car. Very efficient and answering all of my questions straight away providing the most pleasant experience without any issues. Thank you Katie! I will definitely be back.

21 September 2022
Unprompted review
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Reply from icarlease.co.uk

Thanks for the review Anam, enjoy your new CLA Coupe ! :)

Rated 5 out of 5 stars

Very good service

Very good service, always polite and helpful when I was chasing up my order. Very straightforward paperwork process prior to delivery, Order took longer than originally anticipated, but then again there has been a world wide shortage of new vehicles.

20 September 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for the great feedback Michael, we hope you enjoy your new CLA :)

Rated 5 out of 5 stars

Highly recommend.

Highly recommend.
Customer service (Rebecca Phoenix) was 2nd to none.
Value for money and quick service.

10 October 2022
Unprompted review
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Reply from icarlease.co.uk

Thank you for leaving us a great review Karen, we hope you enjoy your new car :)

Rated 5 out of 5 stars

I’m very happy with my new 420i

I’m very happy with my new 420i, Rebecca phoenix was very helpful polite and professional, my car also arrive ahead of due sate which is always a bonus, will definitely be working with Icar lease in the future

Lance

7 October 2022
Unprompted review
icarlease.co.uk logo

Reply from icarlease.co.uk

Thanks for the feedback Lance and hope you enjoy your BMW 4 series :)

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