IceniwatchrepairsReviews 

65
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the professional and friendly approach of the staff. Many people appreciate the outstanding quality of the workmanship, with watches returned looking and functioning perfectly after repairs and services. Reviewers frequently mention the first-class communication, noting that they are kept updated throughout the entire process with pictures and videos. The efficiency and speed of service are also highly valued, with many customers receiving their repaired watches back quickly. Consumers express complete trust in the company's expertise and knowledge, recommending it for various watch-related needs, from simple repairs to complex builds and modifications.

What people talk about most

Service

Consumers find service to be positive, with many reviewers expressing high satisfaction and recommending the... See more

Staff

Customers had positive experiences with staff, consistently praising their professionalism, expertise, and... See more

Quality

People report positive experiences with quality, consistently praising the outstanding workmanship and... See more

Product

Customers consistently note positive experiences with the product, with many reviewers expressing... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting excellent communication from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jason has carried out a full mechanical service on my Breitling. He ordered a new click spring and fitted that for me. He also polished the watch to an as new finish for me. He has also carried ou... See more

Rated 5 out of 5 stars

I sent Jason three of my watches for servicing and repairs, and I wouldn't hesitate to recommend him. His communication from start to finish has been first class – always keeping me updated and happ... See more

Rated 5 out of 5 stars

Jason repaired 2 of my watches this week. Pictures were sent showing what had broken and they both now work perfectly. I would have no hesitation in recommending him to anyone with a faulty watch and... See more

Rated 5 out of 5 stars

I have had many watches serviced and repaired by Jason, absolutely first class service and great company. Very polite and keeps you up to date throughout every stage. An absolute must use service.


Company details

Written by the company

At Iceni Watch Repair, we specialize in a comprehensive range of watch services. Whether you need full restoration for your wrist or pocket watch, battery replacements, crystal replacements, strap adjustments, or any other assistance with your watch, we’ve got you covered. we are dedicated to ensuring your timepieces receive the care they deserve.


Contact info

4.9

Excellent

TrustScore 5 out of 5

65 reviews

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No history of asking for reviews

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4.9

All reviews

(65)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All round excellent.

Excellent clear communication. Smooth sending and delivery of finished watch. Full service and watch is running beautifully.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

I sent Jason three of my watches for…

I sent Jason three of my watches for servicing and repairs, and I wouldn't hesitate to recommend him. His communication from start to finish has been first class – always keeping me updated and happy to answer any questions.
The workmanship is outstanding, with every watch returned looking and running perfectly. On top of that, his prices are very fair and represent excellent value for the quality of work he delivers.
I'm absolutely made up with the results and won't be taking my watches anywhere else in future. Thanks again, Jason – top class service all round!

27 June 2026
Unprompted review
Rated 5 out of 5 stars

First Class Service

I have just had my watch repaired, serviced, bracelet size reduced and refinished by Jason at Iceni and I am absolutely over the moon.

Communication has been first class, updates were superb (including pictures and video) and I now have my treasured watch back on my wrist.

For everything that I had done, the price was incredible, particularly at one point, I was looking at maybe needing to use an authorised service centre for the brand.

However, thankfully I found Jason and after reading all of the reviews from across the various platforms, I just knew that I could trust him and he did not dissapoint.

Thanks again Jason, it has been a genuine pleasure.

16 June 2026
Unprompted review
Rated 5 out of 5 stars

100% recommend

Excellent service from Jason, from start to finish.

Sent my watch for repair as it wouldn’t run after being dropped. Communication was great throughout the repair, and I was kept updated at every stage. The work was completed quickly and my watch was returned the next day, securely packaged and running perfectly.

Top bloke and a wizard with watches, would happily recommend to anyone.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

The best in the game!

Wouldn’t send my watches to anyone else.

Communication on point. Price on point. Turnaround was incredible. Quality of work is unreal.

One happy customer!

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Jason repaired 2 of my watches this week. Pictures were sent showing what had broken and they both now work perfectly. I would have no hesitation in recommending him to anyone with a faulty watch and i certainly wouldn’t use anyone else now myself.

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Very Professional and High Quality Service

Jason offers a very professional and quality range of services. I recently sent in my watch for a full mechanical service and water proof. He provided pictures of the progress and final result. He delivered an exceptional performance from the watch which I’m really pleased with. He answered every question I had before and after, very pleased and will be back in the future. He is in demand so I recommend booking in early!

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

The service from Jason was fantastic, I sent in my watch after it completely stopped working and Jason was able to quickly identify the issue and resolve, with clear communication throughout. Thoroughly recommend.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Iceni has personally serviced and…

Iceni has personally serviced and worked on various Rolex and Omega’s I have. His level of expertise and professionalism is second to none. A fraction of the price of dealers and better, more personal service. Fully recommended and I wouldn’t send my watches anywhere else.

5 May 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Jason at Iceni Watch Repairs – 5/5 Stars


I wanted to share my recent experience with Jason at Iceni Watch Repairs, as finding a trustworthy watchmaker can be a daunting task for any collector.

The Backstory: A Recommendation Put to the Test

My journey with Iceni actually started after a recommendation from a contact who suggested I reach out to Jason regarding a different project. I had a Tudor watch where the bezel had unfortunately detached. Based on that high recommendation, I sent it over to Jason to see if it could be rescued. The repair was handled flawlessly, which gave me total confidence to trust him with an even bigger job: a full mechanical service on my Submariner.

The Submariner Service & Communication

From the moment the Submariner arrived at his workshop, the communication was absolutely top-tier. Jason kept me informed at every single stage of the process. For anyone anxious about sending a high-value timepiece away, this is exactly the standard of service you hope for.
Instead of just telling me the work was being done, Jason provided a brilliant breakdown of the service, complete with progress pictures showing the watch at various stages of disassembly, cleaning, and reassembly. Seeing the internal mechanics and the care taken with the movement gave me complete peace of mind.

The Verdict

The Submariner is now back on my wrist, running flawlessly, and looking spectacular. Jason’s professionalism, transparency, and technical skill are second to none. If you are looking for someone meticulous to service or repair your watches, I cannot recommend Jason and Iceni Watch Repairs highly enough. I will certainly be using his services again.

21 May 2026
Unprompted review
Rated 5 out of 5 stars

Watch build

Watch build. I sent my watch pieces for a Rolex datejust to Jason as I was recommended him by a friend. He built the watch in no time and kept me up to date with how the build is going. He has done an excellent job in building this for me and I would highly recommend him if you are needing something build or anything watch related he is the man to go to. Thanks Jason.

23 May 2026
Unprompted review

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