3 years have passed since I gave an egregious online review about a company but I want to warn other transportation affiliates and retail customers before you book with Sultan who is the owner and ope... See more
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Sultan, the tour guide was very friendly and knowledgeable of Iceland and the surrounding areas. His 4x4 vehicle was amazing. Took us to different locations in the hope of catching the Northern Lights... See more
Company replied
Beware booking with Iceland Paradise tours aka Sultan the guide for your tours as this company doesn’t deliver what is promised or paid for. If you like being scared out of your wits this guy drives... See more
Company replied
We chanced upon Sultan's services while at the Perlan Museum. The rest is history, from picking us up front our hotel to knowledge of the auroras and most importantly, not accepting our request to h... See more
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Company details
Written by the company
Mission Statement/Vision “At Iceland Paradise Tours the conviction behind our every expedition is to give travellers a rejuvenating travel experience so they can break the shackles of life challenges & stressful work. We put our heart & mind out to tailor every expedition with best value for money so it will become a catalyst for fun,adventure,knowledge & experiencing the breathtakingly beautiful Iceland with their friends or families allowing them to take on life challenges with new & strong resolve. Whether you are planning a romantic getaway, a family vacation, or friends reunion we got you covered. What makes us unique is our ability to customize tours for our clients' preferences & interests providing a personalized & exclusive travel experience. We also aspire to be a leader in sustainable business practices, innovate continuously to find new ways to minimize environmental impact and improve sustainability. We never say we are the best , we strive every single day to be the best” Our Values To achieve this mission/vision we are guided by following values on daily basis . Honesty/Trustworthiness Authentic & Meaningful Experiences Service Delivery/Best Value for Money Round the Clock Availability 24/7 Sustainability
Contact info
Traðerberg 5, Hafnarfjörður, 221, Reykjavik, Iceland
- +354 897 0660
- support@iceparadisetours.is
- iceparadisetours.is
3.1
Average
42 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Our guide Sultan was the best
Our guide Sultan was the best! He promised we would see the northern lights and he delivered! He was kind and funny with our tour group and very knowledgeable about the northern lights the entire night while we were out hunting for them. I had an incredibly memorable time and am am very thankful to Sultan!
12 November 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Kersti for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Our guide sultan went above and beyond…
Our guide sultan went above and beyond for us chasing northern lights which he finally found for us very friendly and welcoming would highly recommend thank you sultan such a nice guy
Wendy boyle
12 November 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You ! Honorable Wendy Boyle , We are extremely thankful for your kind & encouraging words. It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with as you fantasized before planning the trip. But at the same time we recognize the fact that we have to travel a long road to become more successful & trustworthy service provider. We would highly welcome your feedback or valuable suggestions to improve our customer experience & service delivery. Please do reach us at feedback@iceparadisetours.is .
Thank you for your time !
Northern Lights tour
Booked Northern Lights tour for 3rd November. Unfortunately there was a mix up with the booking and we were very fortunate that Sultan stepped in at a moments notice. He stopped at a great viewing spot and we were able to get lots of photos. Unfortunately my friend had a fall and Sultan could not have been kinder. He insisted on taking us to our hotel. On the way back he gave us lots of very inteteresting facts about Iceland. We had a very enjoyable tour.
3 November 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable ANN ROBERTS for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Private Northern Lights Tour in 4x4
Sultan, the tour guide was very friendly and knowledgeable of Iceland and the surrounding areas. His 4x4 vehicle was amazing. Took us to different locations in the hope of catching the Northern Lights. Unfortunately, it wasn’t to be due to heavy cloud cover. He also had detailed knowledge of the Northern Lights. He even called us with regular updates the next night on where we could find the lights as we had planned to self drive. Excellent service. Would definitely recommend. Thanks,
20 October 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Abubakar Umar for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our services . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Sultan stepped in to save the day due…
Sultan stepped in to save the day due to a problem with another tour operators booking. He took us out to see the Northern Lights and knew a great spot.
The lights done their thing which helped but Sultan was very knowledgable about the northern lights and also Iceland in general and he filled the time with some interesting facts.
Thank you a great night.
3 November 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable ADAM for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our services . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Iceland Paradise tours is awesome
Our guide Sultan is both communicative and service-minded. He drove us to a nice view spot for magical aurora hunting.
31 October 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Good knowledge of the Northern lights…
Good knowledge of the Northern lights whereabouts, on time pick up, good communication, nice offer of warm chocolates drink and cinnamon and kind to take long exposure photos for you. I'll definitely recommend!
23 October 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our services . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Iceland Paradise tours - Fantastic
What a fantastic guide, who was knowledgeable in all things Icelandic and could communicate in good English as well as Hindi and Punjabi. We bonded well with our guide who took us to the ice caves. After a 5 hour journey there, the return trip was going to be even longer but our guide stopped specially for us,more than twice,so that we could see the northern lights, which was not even part of our package, he was also kind enough to take some superb photos and WhatsApp them to us. Thanks Sultan for a fabulous day and taking care of and making our trip memorable, truly appreciated. From the London/Manchester and Cheltenham gang.
28 October 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You Dipak for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our services . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
We toured with Sultan for a glacier…
We toured with Sultan for a glacier tour of the south, we had an amazing tour with him, he made the journey memorable, and went out of his way to help during the entire tour. Thank you so much.
28 October 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You Honorable Anil Prajapatti for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Uk group went out with Sultan
Thank you so much Sultan. You went extra mile to make our trip memorable. We are all so happy with our last trip. You made it exceptional. We thoroughly enjoyed it.
Thank you once again
28 October 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You Honorable Deepa Prajapatti for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Fantastic northern lights tour
Had a fantastic northern lights tour with Sultan in September and really enjoyed the evening out. He helped take some lovely photos of us while providing lots of information about iceland and the northern lights. Best hot chocolate we have ever had aswell!! Highly recommend.
14 September 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Jon for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Excellent and efficient service 😀
21 September 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & our service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
We toured with Sultan for 3 wonderful…
We toured with Sultan for 3 wonderful days. We toured beautiful Iceland and he was a wonderful driver and guide. He gave us lots of Icelandic information regarding nature and Icelandic society.
It was a pleasure.
17 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Fay Geliebter for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Drive to airport
We had the pleasure to have Adnan drive us to Keflavik airport for our departure, after one magical week in Iceland. He was prompt, very resourceful, kind and pleasant to drive with. He has a clean car and, on the 45 min spent together, we learned a lot about Iceland. As a gift to us he shared many of his stunning pictures!
I highly recommend Adnan and ICE Paradise Tours!
14 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Ada Cimpeanu for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
We took a taxi into town from the…
We took a taxi into town from the airport. agreed that he would pick us up the next day. he came on time and had a nice trip again. very enjoyable man :) Recommended
14 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Thomas Goberg for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Beautiful entertaining private tour with a great driver
Our driver was Adnan. He is very kind and has a pleasant driving style. He brought us to nice places and told us about special things to see. We could play our own music during the ride. We would recommend this driver and company!
12 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Mevrouw Janssen for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip . But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Very helpful and resourceful
Very helpful and resourceful. Helped me plan my trip to Iceland with my family. 100% recommended for planning your iceland itenrary.
11 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Ibrahim Pasha for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
We had an amazing experience
We had an amazing experience. Very professional, kind and a fantastic guy.
Absolutely recommend!
11 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Ginevra for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you fantasized before planning the trip. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Perfect day in Iceland
We had a wonderful day in Iceland! Adnan was really reliable and friendly, told us a lot about Iceland and the places we visited. We felt save driving with him and enjoyed the places he showed us. He adjusted to the timeframe we had, so that we got back in time and saw all the places we wanted to see.
We can recommend going on a daytrip with Adnan and having a perfect day in Iceland!
5 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Peter Robust for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you dreamed. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
Adnan was an excellent guide
Adnan was an excellent guide. He was super friendly, knowledgeable and professional. We will be using Adnan again when we return to Iceland.
3 August 2022
Unprompted review
Reply from Iceland Paradise Tours
Thank You honorable Ryan Scollan for your kind words & putting your faith on us . It give us extreme pleasure & sense of satisfaction that you had a wonderful experience with us as you dreamed. But at the same time we do believe that we cannot be perfect , we would highly welcome your feedback & valuable suggestions to improve our customer experience & service delivery . Please do reach us at feedback@iceparadisetours.is with your valuable feedback and suggestions. Thank you for your time
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